Power Kia

Category:	Kia Dealer
Address:	3705 Market St NE, Salem, OR 97301, USA
Phone:	+1 503-585-7333
Site:	powerkia.com
Rating:	4.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–6PM

Location

Photos 100

Reviews 4

Bry Taylor-Campos

My husband went to Power Kia to trade in his truck. The first truck he test drove dies on him, the second one he wanted wouldnt start. The third one he liked and asked to make a deal. He told them he only wanted to go through his own credit union and no deal if they couldnt. They said they could make it happen and he left with the new (used) truck. Two days later the new truck started to to have transmission problems, so he called them and they said to bring it in. My husband had to leave town on a trip so I took it in, and they gave me a loaner car (note that his car also had mechanical issues...) Two days later my husband called me to say that Power had called to say the financing had not gone through. I took the loaner car back and they pulled up the old (05 Dodge) truck. It then died as it sat there. I was shocked as it had never done this. It had a few other things that needed work, but had never done this. They said they would have someone come over and jump start it. When an older guy came out to ask what was wrong and I told him the story. When I said it hadnt ever done this, he got defensive and then told me it took them a half an hour to get it to started before I got there. He then said I shouldnt try to jump it and drive it home because it wasnt safe. (So they were fine with me doing that before it died??? and had to ask what was wrong first, THEN told me they had problems starting it???) I understand how a part can fail at any moment but I felt a little jerked around and they were not honest from the beginning. When I went in to ask for a ride home, the I asked the guy why he didnt tell me the truth to start with and played dumb when he came out to see me - he said he just didnt know, and said we will do whatever you want with it... what??? They gave me a ride home, and I called a tow truck for the Dodge. I then called (Larry) to tell him they were on their way and asked if there had been any personal belongings left in the other truck. He said they would keep that truck locked up tight and that my husband had to sign something when he got back, and could pick them up then, When my husband got home, he had letter from 4 different banks where they had tried to get credit. FOUR... (not their fault that he didnt qualify, but he had asked to only check with his bank) When my husband went to get his things, there wasnt anything to sign, and all of the stuff has been thrown in a box - wet. CDs and other personal belongings were at the bottom, and on top were items from the bed of the truck.

Casey Phillips

We went in a couple of weeks ago looking for a truck to pull our trailer with. We test drove a beautiful 2008 Nissan Titan. When we were test driving it the check engine light came on, and I brought it to the attention of the sales person (Rebecca). We signed the paperwork that night and they agreed to let us take the truck home that night and bring it back the next day and they would figure out why the check engine light came on. One the way home the lower tire pressure light came on. We went back and dropped the truck off the following day and they had it for a couple of days, they then called us to let us know it was all fixed and ready to pick it up. We picked it up on Thursday and didnt even get out of Salem before the check engine light came back on. We called when we got back to our house and I explained that the check engine light came back on and the error code it was giving. We were told it would be ok to drive, as we had planned on using it to get to the coast the following day. As we were pulling up the hill on the way to the coast the check engine light started blinking signalling that the truck was going into "limp" mode to protect the engine. We had to have someone tow our trailer home. We returned the truck that Sunday and we were asked to give them one more chance to make it right, so we did. About a week later Jim called to tell us that that the truck had more issues and that they didnt feel safe selling it to us. Instead he found a truck that was 2 years newer and 50000 less miles and had worked it out with the bank to get our payments as close to what we wanted. The new truck is amazing, and Jim and Eric came through. Some other dealerships would have just cleared the error and sold us the truck, but they didnt they knew that would be wrong. It was a rough start to the process but they came through in the end and we are happy with our new vehicle.

Elaine Pellegrini

The one thing I hate is a pushy salesperson. Jake Ray was everything but that. He was very knowledgeable and what he wasnt sure of, he sought the answers until he found them. Jake was courteous, friendly, and went out of his way to make you feel comfortable. He took his time with you and listened carefully what you were looking for. When he found the car I was interested in and I went for the test drive he explained all the new technology that came with the vehicle. I had no idea some of the technology that was available today. The last time I looked at anything was in 2007. When I decided to buy this Kia I wanted a spare fob for the ignition. I was to come in the next day with my husband to pick up the car. Jake drove me over to the parts department so I could pay for the Fob and set up the appointment to take the Kia in the next morning for them to set the Fob to the Kia. Since I live an hour away he is doing this himself so my husband and I wouldnt be sitting around waiting on this to be done when we pick up the car in the afternoon. How many sales persons do you know that would do that? Now when it came to the financing office and the business manager I also am so impressed. I gave them my expectations and limits and they went out of their way to give me what I wanted. In some ways, very creative but the knowledge they had they knew how to make it work. Phil Dalton the business manager was friendly, courteous, knowledgeable, took his time to explain all the paperwork and when something I needed changed in the paperwork he didnt bat an eye, he got the job done. A very pleasant man to deal with. All in all, I couldnt say enough about my great experience with Power Kia Dealership in Salem. I would recommend them to everyone. Doris P.

Anna M

The only reason I am giving this dealership two stars instead of one is because Steve in sales and David in finance did a great job helping me find my Kia. However, I will NEVER come to this service center again. I brought my Kia in to get sealant put on it. When I purchased the car, I was told this would take 4-5 hours. When I dropped the car off, the man working up front took my keys and wrote down my phone number and basically told me to leave. He did not give me any more information and acted like I was inconveniencing him by bringing the car in. Five and a half hours later I called to see when my car would be done when I got the news that it would take all day, closer to 7 hours. If I had known it would take this long I never would have scheduled it for that day. I informed them that I was told 4-5 hours and they told me I was wrong. My boyfriend called in to back me up and was transferred back and forth on the line and eventually got transferred to a completely different dealership who knew nothing about me or my car. There was NO communication happening between employees. When I went to pick up my car they made it clear they were irritated at me. The man that had previously checked me in that morning barely looked at me and gave me attitude when I asked where the car was parked. I got into my car to drive away when he ran out and knocked on my window and let me know they had forgotten to fill out the paperwork. He said something about wanting to get me checked in so quickly so I could have good service that it had slipped through. Complete bull. I later found out that my new air freshener had disappeared. Its not a huge deal but on top of everything else it was absolutely ridiculous. Spare yourself this awful customer service.