Honda of Serramonte

Reviews 3

BI

Bill C

I am very displeased with my experience with Honda Serramonte. When I walked into Honda Serramonte, Team Manager Marcelo greeted me. I told him I was looking to buy a 2016 Honda Civic. I looked at all the Honda Civics they had on their hands at the time and they all had flaws; they either had a higher mileage or they had scratches on the cars. Marcelo told me that all cars have flaws and that I should just pick one. I ended up buying a 2016 Honda Civic that had a scratch on the trunk of the car, yet at the time of purchase, Marcelo kept insisting that it was not a scratch and that it would come off after they washed the car. After I received the newly washed and polished car, the scratch was still there. During the bargaining process, I wasted an hour or more trying to bargain with Marcelo to no success, but after speaking to a Chinese salesperson who was very flexible on the price, I got the price reduced to what I wanted in 20 minutes, if not less. After the first week of driving my new car, I noticed that the steering wheel is off-centered, the doors of my car are not aligned, and the door, hood, and trunk molding have significant gaps. HondaLink also sent messages stating that the car had multiple problems. The first time I went back to Honda Serramonte to get my car fixed, I was there from 8:30am to 5pm. The only thing they did was reset/delete the problem messages on HondaLink. They did not fix the cars problems and told me to make another appointment to bring the car again. They told me that the steering wheel was not off-centered, but that the roads I drive my car affect how straight the car drives. I drove my car on all kinds of roads and noticed that my car was still driving towards the right. I constantly have to turn the steering wheel a bit to the left to make the car centered. As I drove my car back home from the dealership, I also noticed that my car was vibrating more than usual. When I got home, I noticed that they had scratched my car and the paint had even come off. I do not know if they will take responsibility for the damages that they did to my car, but I am very displeased and very angry, because they wasted my time, did not fix any problems, and may have created more problems. The second time I went back to get my car fixed, they fixed the most significant gap on the driver rear door, but they said that the other gaps(hood, trunk, driver and passenger front doors, passenger rear door,...) could not be fixed because that was how the car was designed. They did not fix the steering wheel alignment either. Almost every problem that I told them to fix, they did not fix and said that the problems were not problems at all. They said there was nothing more they could fix as it was the design of the car. After purchasing this car, I havent had a moment of relaxation to enjoy the car because of the inconveniences that this car has caused me. I do not know how many more times I will need to go back to get my car fixed. I hope they will resolve my problems soon.

JO

Josh Dyl

This review is concerning the service department. I write it half for the random reader, and half for the owners/managers, as it seems that they read these with fair consistency, and there were a couple issues that they may want to know about (I would, were I in their shoes). The service itself went completely as planned. Staff was friendly and helpful. Shuttle service was convenient. 5-stars for these. One star off for the following reason. Upon picking up my vehicle, I was told that the tread on my tires was down to 65%. I had the tires replaced at an extremely reputable tire shop with extremely reputable and highly recommended tires ~500 miles ago. There is absolutely no chance theyre down to anything near 65%. You can tell theyre brand new just by looking at them. I dont know how this is measured, or if this type of estimate is a tactic to get people to buy tires more frequently than necessary, or what, but it seemed a little dishonest in any case. The second star comes off as a result of the multi-point inspection provided with service. According to this inspection, all of my fluids (break fluid, engine coolant, washer fluid levels, etc.) were in proper working order. However, immediately after picking up my vehicle (30 seconds after), I found that the washer fluid tank was empty. I knew it was low going into the shop, and of course its not their fault that it had run out, but it makes me wonder whether any of the other things included in the inspection were actually checked - some of which might actually matter. I understand that this inspection is sort of a courtesy, and I dont take it for granted. But if Im being told that something has has been checked and is good to go, when really it hasnt and isnt? Thats an issue. It seems in this case, someone was just checking boxes to finish the paperwork. These are small issues, but on a general level, people who dont know much about cars (myself included) are always worried about getting ripped off during vehicle service. As inconsequential as my issues are, they are the sorts of things that factor into that paranoia. I also overheard something being said when dropping the vehicle off about a few of their technicians simply not showing up for work in the morning. I dont know if thats true or not, and I may have misheard or misunderstood, so I didnt let it affect my rating here, but its fairly unprofessional if it is the case. It didnt seem to affect my service timeline, but thought it was worth mentioning. Overall, definitely satisfied with the requested service and the staff. But by my lights, there were a few little integrity issues that could be improved. Ill be back, but Ill be vigilant.

JO

Joey Maalihan

I have the pleasure of thanking all the staff of Honda Serramonte who helped me buy my 2006 Lexus GS 300. Personally, I would like to thank Efren Palabyab for an excellent service. He was very helpful and professional at all times, courteous,and most especially, very patient He gives me a lot of extra time for all my concerns-so that I, as a customer, I get a car that will last at least 10 more years. He is an honest person. After the test drive, I stated my own findings on (1) safety issues about the cars rear> front brakes slipping, and (2) the worn out rear tires that are from of the different tire manufacturer. I thought that the problems on brakes might be due to worn out Rotors and brakes) and also about the . Efren addressed my concerns immediately by having me meet with Dave Dorsano, who listened well. Dave stated that the brakes are within the safety limits but agreed to replace the worn out tires and I was very pleased with Daves immediate action to order the tires for my car. As for the brakes, I plan to replace the rotors and brakes with the new ones to ensure safety. After the purchase of the car, I began having a "brake system warning light" and "Malfunction Indicator Lamp" lighted and that was taken care off when I brought it back for service and installing new pair of rear tires. So all these are taken care of, in fact, the car drives better after the service last Friday. I also to thank Dave Dorsano and Patrick Ngan for addressing all my to concerns about the problem on worn out brakes and tires and dashboard lights immediately. I have met Jasper, Patrick, Florence Jacosalem, Abby and they are all professional, corteous, very warm. My family have bought at Honda Serramonte. My brother and sister in-law cousins and Uncle have bought Honda Accord and CRV from your company. They are all happy about the CUSTOMER SERVICE they got! This is my first time. I wanted to buy a new Honda Accord and I ended buying Lexus GS 300. Ie to buy a new Honda Accord on my next car. Thanks to everyone. ----------------------------------------------------------------------------------- Another Feedback: I wished during the signing of the contract, I wished Aung Tan, should spend more time talking on the benefit of purchasing "return the car policy" in case I change my mind of buying a new Honda vs. buying extended warranty for 2 years,which I did and dont regret getting but didnt mention I need to wait for 30 days before the warranty starts, which I found out from Patrick later! It is just hard to read all fine prints.