Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	3900 SE 82nd Ave #1000, Portland, OR 97266, USA
Phone:	+1 503-771-2855
Site:	stores.joann.com
Rating:	3.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 6

A Private User

INEXCUSABLE EXCHANGE/RETURN/REFUND POLICY: I purchased a set of needles and a basic stitch counter at this store. I did not expect that the plastic loop on the stitch counter would break so that I could not hang it on my needle or around my wrist (which makes it so much easier to lose and harder to use) after about 3 weeks of use, nor did I expect that I purchased the wrong size of needles (a size I already owned but forgot when I was at the store). I inquired about the exchange policy the next time I was there and they said nothing about item packaging. When I returned after not being able to find the receipt in another 2 weeks of fruitless searching and said I would be okay with a receiptless return (which rips you off by returning 50% of your original purchase price in credit) the woman tossed the stitch counter back at me across the counter and said she could not accept that without the original plastic packaging (which I had already disposed of). My boyfriend was able to fix the problem with a glue gun and a metal loop from a picture hanging kit (hey its a DIY household and I cant let that made in china crap rot in a landfill). So, long story short, this store cannot stand by its items and takes advantage of any exchange where you cannot provide an original receipt, even if you do not want cash back for the item. If you must shop here I recommend you keep all receipts safe as if they were birth certificates. Not only that, but they provide you with a plastic card instead of cash (for my needles I got $2.50 and had to give my address and personal information)! Its so ridiculous how environmentally unfriendly this process is. You are much better off finding sewing and knitting supplies at Fred Meyers, which will stand by the quality of its products and has a much more user friendly exchange/return process. I will never shop at Joanns again except maybe for consumables (yarn, thread, &c). Otherwise, besides Freddys, support your local yarn shops!

Jeff Knudson

Blows my mind. I entered the store, 6 min before closing. Ive worked retail. I know what this could mean. Ive also been in fabric stores, and know how lost in thought one can get. But, as I told the cashier when she told me how much time I had left, (6 min) I knew exactly what I wanted, just not where they kept it. She pointed me in a direction, told me I had 3 min for the cash register. I said "youre open. I know what I want. Should I leave?" She said she was just trying to tell me how much timei had left, though 3 min disappeared in ten seconds. I found help, asked for black vinyl. The clerk took me to clear vinyl, then marked down vinyl, I looked at a tag, and yep, it was called black vinyl. Just wasnt thick enough. Wheres the full priced vinyl? "Maybe over there," with some more precise directions to jog to an indeterminate location. I get there, and ask an other employee, who I find out later is the actual manager, who tells me they are closing, rather than telling me where it is. Granted, I probably wasnt going to spend more than $20. But the only thing between me and the store getting that $20, was their willingness to help me. And when the boss lady basically tells you they dont want to sell you what you know you want... Unbelievable. If they would have helped me I would have been out in 3 minutes. They simply didnt want to sell me anything. Not going back.

A Private User

If it wasnt for this store having great selection and a large inventory I would probably NEVER go back. My mom, aunt and I drove from Salem to the Joannes on 82nd Ave to look for fleece to make tie blankets. We were seriously 3 of probably 10 shoppers in the store at the time. We approached the cutting table. The lady there saw me and continued to put away fabric for a few minutes before helping me. I had 5 bolts I wanted cut. The lady threw a huge fit when I asked that she cut the same piece of fabric in 1 yard pieces. She said that "since it wasnt busy this time, she would do it, but not to expect it in the future." My mom stepped up as a man asked her what she needed. She needed 1 bolt cut into 4 separate pieces. He rudely said "how many ways do you want this cut." My mom tried to diffuse the situation by saying "I know, Im sorry, Im making blankets." The man threw up his hands with a look of disgust on his face. I was so angry I almost walked out then and there. When we expressed our concerns with the man at the register later on, he just laughed and shook it off. I should have asked to see a manager. It was terrible service.

Emrie Vegas

The last 3 times I have gone to this Jo-Anns I have ended up walking out without buying the multiple purchases I had in my basket because the service is SO BAD. Particularly at the cutting counter. Just today I went in and chose my fabrics, took a ticket, and waited 15 minutes for the SINGLE cutter to cut one persons fabric - and they only had one bolt! She was number 16, I was 22 so at that rate I would have had to wait an hour and a half to get my fabric cut. I didnt wait. I left. They never got another person to help at the cutting counter. The lady doing the cutting asked for help into her little headset at some point but no one ever came. When I went and found someone around the store and asked if they could help at the cutting counter she said, "thats not my job." and walked off as though I was being rude for asking. They have some cute fabrics and good deals, but they are SO rude and SO slow there is absolutely nothing that makes it worth it to go to this store.

Gina Mann

I would avoid going here of you are considering using their framing services. I tried three separate times to place my framing order and not only did I end up waiting for help for over 10 minutes (after pushing the button for assistance) each time I went, I never actually managed to get my items framed at all! The first time I went in, they told me the framer left at 4:30pm, even though the listed hours are until 5pm. I was told to come back the next day, which I did, and was told that the framer had the day off and there wasnt anyone else who could help me. I was again instructed to come back the next day. I did, and ended up waiting over 15 minutes for someone to assist me. Finally the manager came over to tell me that the framer was on break and could I go do other shopping and come back in 10 minutes. Forget it! Save yourself some time and a whole lot of hassle and go somewhere else.

A Private User

Ok, so my rating is more for their online site and customer service than this specific store. I ordered an item online at a sale price and received an email a week later saying that they were sold of out that item so they removed it from my order. The sale was over at this point so I couldnt just go order something similar and get the same price (I would have to pay over 3xs the price) so I emailed them and called their customer service department and they would not honor the sale price for the same item or a similar item, even though I had an order confirmation saying that I should receive that item. Basically with this company if they screw up its still the customers fault and the customer is the one who will suffer as a result of their mistake. Not a great customer service plan... I think they need to rethink that if they want my business ever again.