GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	7421 SW Barbur Blvd #150, Portland, OR 97219, USA
Phone:	+1 503-892-5933
Site:	gowireless.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 13

Reviews 4

Eric Millar

My wife and I came into this store after a previous unhappy experience at a different Go Wireless Verizon location in SW Portland. The reason for our visit was to get a warranty replacement for my phone which had stopped working properly. We were "helped" by a young man by the name of Marcos. After going over the process of getting my replacement phone he told us we could either have him call customer service for us or we could call them ourselves. We opted to have him call and this was obviously not the answer he wanted. Even though there wasnt another customer in the store he treated us as burdens for the rest of our time there, acting bored, dismissive, and aloof the entire time. We finished our call with customer service, after being told to do a factory reset which cost me all my data and photos, and were told to come back in when the replacement phone came in. Marcos told us that they would help us get the phone activated and that they would take care of shipping it back. A week later, on New Years Day, my wife and I returned with the factory refurbished phone they used to replace my broken one. Marcos was once again working and the store was significantly more busy. We waited in line for roughly 15 minutes while other customers were helped. When it was our turn we were treated like absolute morons by both people working. Marcos did not seem to know what we were talking about when we expected what he had offered us at the end of our first visit. The other person working treated us like he was too good to be dealing with our issue. We were given tape to reseal our boxed phone and told to go to FedEx two doors down to drop it off ourselves. After walking over there and finding it closed, due to it being a holiday, we came back and asked Marcos and the other person working if they could send it out for us. They reluctantly agreed. On January 12th, my wife and I got text messages from Verizon stating that the phone had not been returned and that we would be charged up to $500 if it didnt show up soon. We called the store to ask about where the phone was. We were told that the person working would ask Marcos when he showed up to work that day, in about an hour. 2 and a half hours later we called them back to find out what was going on. And yet again, we dealt with Marcos. Apparently the phone had been sitting in their safe for nearly 2 weeks, waiting for store manager approval. We were told that the manager had been off on vacation the entire time and that we had needed to fill out some sort of paperwork to have them place this one simple box, with postage already on it, in their outgoing mail. We asked why no one had even attempted to notify us of that in the 11 days that had passed and Marcos didnt even bother giving us a reason. We went in an hour later, picked the phone up, and brought it to the post office ourselves. We had tried to bring it to the FedEx 2 doors down, as they had told us to earlier, and they wouldnt accept it. There was no apology and hardly a word spoken from Marcos. Now we get to wait and see if we have to deal with Verizon customer services to deal with our possible fees and charges, all thanks to being foolish enough to trust this store to do its job.

Stephen Schmidt

Recently my wifes phone took its last breath so I went here to get a replacement. My daughter also needed a new phone. I explained my priorities and expectations. Ken listened, looked over my bill and worked it out so that I could get 3 new phones and $10 less per month on my bill. He explained the changes to my service, gave me my options, the cost to me (if any) and what this would mean down the road. My daughter was in Eugene and couldnt have her phone activated until next week, so they set everything up for us just the way I wanted. He truly exceeded my expectations. Fast forward one week and I am in Eugene with my daughter and her new phone. I call the store and have some connections issues, I get a text back from the associate, Mike, that answered the call saying they were having phone issues, and asking what he could do to help. I explain the issue, he takes care of it then calls me to let me know to reboot the phone. I do, and everything works. These associates went above and beyond, and I appreciated them going the extra step to help me, even going so far as to proactively text me, instead of waiting for me to call back. this was an excellent example of stellar customer service.

Audrey R.

I went into the store to get a problem with my phone looked at. There were two employees there, one in a uniform and one without. The employee in uniform helped me out immensely and fixed the problem super quickly. He was professional (if a bit awkward) all the way through and actively showed me what the problem was. The other employee (who hadnt even looked up from his phone for the first 30 seconds I was in the stire, and didnt even seem to acknowledge my presence) was AWFUL. While Uniform was busy working on my phone he kept on trying to sell me stuff like and cases even though I really didnt need one. He also kept interrupting Uniform while he was working with me and was super duper rude to him, and butting in where he really didnt belong. If it was just the uniformed employee Id give 4 or 5 stars, but the fact that they would still have someone there who doesnt wear a uniform and treats customers and coworkers like that is appalling. If I have a 50% chance of getting someone like that to help me when I walk in, I would NOT recommend going there in the first place. If you see an employee with a big, bushy beard wait for another employee to help you.

A Private User

When I went in to buy a new phone recently, I mistakenly thought the phone I was buying was a 4g while it was in fact, only a 3g phone. I asked about the 4g network and the clerk looked me straight in the eye and told me "oh yeah, 4g is available almost everywhere in Portland." He knew full well I was buying a phone that was not 4g compatible and lied to my face to make a sale. I also had trouble getting my phone activated after he ported my number, and he messed up my family account authorizations. Bad service, dishonest, slow and incompetent. UPDATE: When I got my phone the store promised to waive the activation fee, AND stated my employee discount would be retroactive. Both statements were outright lies. I spent hours on the phone with Verizon trying to get someone to honor the promises they had made, until finally a Verizon representative made a 3-way call to the store with me. They still gave us the run-around. Verizon agreed to remove the activation fee -- at a loss to them as the store is not affiliated with Verizon but is merely an authorized retailer.