Category: | Cell Phone Store |
Address: | 1900 McLoughlin Blvd #200b, Oregon City, OR 97045, USA |
Phone: | +1 503-557-0151 |
Site: | att.com |
Rating: | 2.3 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM |
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Jamie Beagle
If I could give them no stars I would. My girlfriend went in this store around 10:15 am an met with Kyle. He tried to send her to Vancouver for the phone she wanted because he said they didnt have one in stock. Which was a lie, because they had one in thier inventory they just hadnt bothered to check it in yet. She had dropped her phone the night before and broke it. We had insurance and an upgrade on our account. However we own a business in Oregon City where we do advertising all over the United States, so we couldnt leave the office for that long. Because we as owners of our business prefer to be there for our employees. So when she got back to the office she called Kyle at the store and asked when their inventory came in. Thats when he told her it was there, they were just shorthanded and couldnt check the inventory in. She asked if he knew about what time they would get to it and he said probably not tonight. She then had one of our employees call an speak to a manager whose name was Ryan. He told her he would call as soon as the inventory was checked in if they had a samsung s7 edge, an he would hold it till closing tonight. This was about 3:15 pm. My girlfriend then called back about 6:40pm an some girl who was very rude answered the phone. My girlfriend asked if the inventory had been checked in, my girl got excited an then cried, because this girl said they had gotten one in an already sold it. She said that Kyle told her there were ones in Vancouver and again my girl explained thats a road trip away from Oregon City and then the girl said we couldnt hold a phone for someone. Please AT&T Corporate Evaluate this lack of customer service store especially when I pay over 1300 dollars in phone bills in 2 months. No one should be treated with such disrespect especially when they are a valued customer. Thank you, Jamie Beagle & Denena Reamy
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brownm526
You known how you lose customers? You have uninformed staff making promises that your company is unable to keep. I went in to see about upgrading my phone from a 4S to a 6. The place had people in it but wasnt packed but I still had to wait 10 minutes before anyone saw me. A big thing for me in deciding on whether to upgrade the phone then and there or just wait was the availability of the phone. I repeatedly asked the sales person if it would be available the 19th of September or whether I would have to wait. I wanted to take advantage of the trade in but didnt want to be left without a phone. He repeatedly assured me that my phone would arrive the 19th, so I make the upgrade. Needless to say I was a bit surprised when I get home and receive a email stating that my phone would be arriving the 13th of October. Now if I was just told that date ahead of time I would have been just fine but would have reconsidered making the purchase then and there. I dont know if the sales rep was just misinformed or outright lying but the arrival date of any product should be something that a company and its sales reps should know before assuring customers who plan their purchases around when a product may arrive. When I went back to complain and see what could be done their system had crashed and were fumbling to answer basic questions. I dont appreciate being sold expensive products by uninformed incompetents so I will not be continuing my business with At&t.
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Devon Huck
After going to a few other AT&T stores and getting bad results my mother and I went to this one on the advice of a friend to go see about upgrading all three of our family phones. The floor was busy when we walked in but we where soon added to the waiting list and found a spot to sit. Within 10 minutes Adam came over to help us, he was extremely friendly and helpful. Quickly pulling up all of our information. Rather than trying to push us into buying a new phone or spending more money on ones that we already had he looked at our situation and gave us good options. We decided to wait until the new model of our iPhone comes out in about a month, as well as lowering the data plan we have to something more reasonable looking at our current data uses. We left happy and well as informed and intend to make Adam and this AT&T store our go-to place for phone support.
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Casey Rilatos
I went in to get some information on the new plan my mother switched to (my mother and I are on the same plan). Since I am not a beneficiary on the plan I had to call my mom and have her add me (which wasnt a big deal and totally understandable). The whole time the lady stood there with a rude look on her face and finally said,"It will take about 15 minutes until it goes through and we close in 30," I knew this was a lie as it goes through instantaneously but decided to leave because most at&t employees work off of commission and she definitely didnt deserve to be paid for the service she gave me. I told her,"Well Ill be sure when I decide to come back that Ill go to a different store," Unfortunately enough this is the closest store to my home, but Id rather make the further drive to Clackamas then be treated like my service doesnt matter.
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Mark Boehly
I called in today and asked if the store had a Galaxy s7 Edge gold edition in stock. They said yes and then told me to be there in the next hour. I then asked if they would put it on hold for me and then they hung up the phone.... I thought that was weird so I decided to just go to the store anyways because it was a 20 min drive. When I arrived this girl checked me in and I told her the story and she said she had the phone in stock. I had to wait for 15mins for the lady to come back and tell me that she just sold it to someone else. Talk about a waste of time. This was the worst experience I have had with this location. Now that I know their untrustworthy I will avoid coming back to this location in the future.
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PieceofMind Portland
Terrible Service, I wouldnt recommend this store to anyone I care about - Not only did they convince me out of getting the phone I wanted, they sold me a phone they didnt even shelf and wont even keep stock in the store - The phone barely works, has terrible battery life, and wont even display a screen after making a call therefor making me unable to ever hang up the phone...To make it even worse they gave me a phone with a 50 dollar re- shelving fee so they can resell a phone they dont even have displayed.. When you sell a customer a phone that doesnt work and expect them to pay 50 dollars just to return it is ridiculous
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Hayley Stevens
I went in to this location many times before now with my mom as she has an account with AT&T. When I went to go open a new account on my own the manager was incredibly rude, he insisted that I couldnt make any purchases in store and insinuated I was committing fraud. What a joke, he had no people skills and was obviously not wanting to make any sales that night. Will not be recommending this location or the manager that works there.