Sprint Store

Reviews 3

CE

Celeste Servo

I am beyond unsatisfied with sprint! The experience I have had dealing with them is horrible. I have been a sprint customer for a year and have never made a late payment I even pay extra for the phone insurance just in case. On Oct 22 my phone got wet, i was on vacation and drove an hour to get my phone repaired or replaced. When i got to the store I was given a business card and told that when i call them they will overnight me a new phone. I called assurance the phone insurance company and asked them to send a new phone, they told me they would not send a phone until they got an affidavit and a copy of my id. I was unable to get to a fax machine and was unable to fill out the forms online, so I had to wait until I got back to do this but was assured I would have a phone Monday Oct 26th. When I got the paperwork filled out and turned in on Saturday I was told that my phone was on back order and it would be an additional 5 to 7 business days after calling and being hung up on multiple times I was able to speak to a manager who sent me a different phone then the one I had so I would have something. I received my new phone Tuesday Oct 27th. When i received it the phone was not working the screen was blinking with white light and was unusable. I went to the sprint store afterwork and was told they could not help me and I had to go to a sprint store that was farther from my home. The next day i went to the other sprint store and was told because I got the phone from assurance I had to go through them again and that sprints technicians would not even look at it. I have an iphone so i tried the apple store thinking they could help. Apple told me sprint had given me a remanufactured or "frankenphone" and because sprint had taken bits and pieces of a bunch of different phones it wouldnt work and apple couldnt help. I called assurance again to get another replacement phone and the women i spoke with would not give me a new phone but would send a replacement. I then called sprint because I do not feel I should have to pay 200 dollars for a "new" phone that does not work. After spending and hour and a half on the phone with sprint and being told the most they would give me off of the phone was 10 dollars i was able to get 50 dollars off my bill and was told since i havent been without my phone for a month i should be happy with that. I received another "new" phone today November 2nd. I am unable to activate it because the online activation wont work. I tried to call technical support like the website said but they are not open so here i am waiting again for my phone to work. I can not begin to describe the about of frustration and disappointed i have with this company. I will NEVER RECOMMEND sprint to anyone.

LA

Lauren Messenger

If Icould do zero stars like so many I would. so many issues, worst 2 years of my life with this company. I went in yesterday to turn in my device, I had spoken to a gentleman at their 1-800 number 3 days prior letting him know I had a tiny crack on my phone and described it and he said the charge is generally 109$ but it would need to go into the store to have it appraised. So I took it in 2 days ago. I walked in, and got helped by a younger Caucasian man with sandy brown hair. First off he watched me with a solid face as I struggled to get the case off, I asked him if he was any good at these things he chuckled, said no and looked at his computer. It just didnt come off as professional. I let him know I was returning the device in a few days and wanted to get it appraised so I knew my options aside from paying 220$ to keep the device. The kid lied straight to my face right off the bat and said, "Youll have to pay 220$ and keep it." I called him on his bluff and told him that the person on the phone quoted me about a damage fee. He then said, "Oh I forgot about the damage fee." Took the device and went to go to talk to someone. He came back and said, "So we would take the full $109.00 fee for damage," So then I stated "In order for me to end services with you guys and turn in my phone I will be charged $129.00 grand total nothing more, Correct?" He said yes that is correct. That was exactly what the gentleman on the phone said as well that was 2 times 2 different employees quoted me $129.00 made up of $109.00 for damage and $20.00 for ending service. So that brings us to yesterday. I went in yesterday to return my device and was helped by a girl with curly hair, expecting to pay $129.00 and she said to close out I need to pay 149.00. frustrated but politely I asked her to explain how 2 other employees one on the phone and one here both quoted me 129 and broke it down for me and now its more. She said, "He must have made a mistake when he typed it in to the computer for the amount of the fee, but because of the system we cant change it. So as far as Im concerned it was Sprints last, " Ha Ha F- you" (pardon my "French") I dont take too kind to paying more money to a company when its a company error and they "cant fix it". I literally had to just had her my card and say, "I know its not you Im sorry, but let me pay whatever to get away from Sprint." I have never had so much dislike and disgust for a company. This is the Wells Fargo of the phone world. They need to take a lesson and really start working for their customers business instead of stealing as much as they can until their customers get smart.

MA

matthew souza

This is the worst customer service that I have received in a long time. On Wednesday, November 23, I called the store at 10:00 am to make an appointment to have my phone looked at. The appointment was set at 3:00 pm on Sunday, November 27. I arrived at the store early for my appointment but was told that it was not in the books. I was told to wait, which took nearly 45 minutes. When I finally got to speak to the assistant manager, he informed me up front that if they cannot fix my phone (before even attempting to look at it) my upgrade fee was $150. I accessed my account to show him that my upgrade fee listed was $75, which caused him to backpedal and not explain why the fee he told me was twice as much. I was then told I would have to leave my phone with them for diagnosis and to come back at 5. I returned at that time. They had inspected my phone and claimed there was corrosion and it needed the software to be re-installed, which now caused my phone to be stuck in the boot sequence and in-operational. I was now told that I should consider an upgrade or that I can call Sprint for further information since I had the equipment coverage that I had been paying for. The technician I spoke to at this point stated that the assistant manager noted that he had gone over upgrade info and plans with me, which he never did, aside from giving me the inflated upgrade cost. My phone finally booted up and I took it home, only to discover that it was now in a more dire state than it had been when I brought it in. I had brought it in for trouble searching wi-fi networks; now it refused to even access Google accounts, internet, or any sort of data connection. I had to perform another factory reset to just get it to recognize my account so I could at least have contacts. I now called Sprint directly, per what I was told in the store. I was told by the technician that the store is responsible for replacements/repairs and that nothing can be done over the phone, but the technician said he would call this store to get notes on my visit. When the technician contacted me back, there was absolutely no record of my visit, no record of the repairs or recommendations, and that this is my problem to deal with now and I am "welcome to return to the store for another look". Long story short - I went in for diagnostics, was given a phone that now worked worse than before I brought it in, and the store has wiped their hands clean of the incident and pretended the entire visit never happened.