Category: | Auto Parts Store |
Address: | 15027 SE 82nd Dr, Clackamas, OR 97015, USA |
Phone: | +1 503-655-2952 |
Site: | napaonline.com |
Rating: | 3.5 |
Working: | 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–6PM 9AM–5PM |
HE
heather ford
Very frustrating experience. Went in on a Monday with a list of needed parts and clearly stated we needed this vehicle running again by Wednesday evening. When my husband returned to pick up the parts, the salesperson had left off one the parts so it had to be ordered. My husband goes to install the parts and finds the fuel pump sleeve had been a used returned item the store never checked before putting back on the shelf. Had to go back and order a new part. Then found out fuel pump they gave us was incorrect altogether so we had to go back to the store with our actual fuel pump to get the right part ordered. We met with Robert where I explained all of our frustrations and asked if maybe there could be a price adjustment. He said he would see what he could do but in the end offered no adjustment. He ordered the replacement fuel pump at 8:20 am and told us it would be at his store by 10am. We stated we would call to make sure parts were in. At 11am my husband called - Robert stated he was busy with a customer and would call us back. At noon after no call from Robert, I called the store. I was put on hold for a long time and at some point another employee picked up the phone to tell me that Robert would be busy for quite awhile. I asked if someone else could look to see if my parts were in. He was very rude and seemed to be completely put out by this request. After some time, he came back and stated the parts were there. My husband went straight to the store. It turns out that Bosch no longer carried the actual fuel pump we ordered despite the fact no one bothered to tell us this. What they sent was a different fuel pump with a bunch of parts that would have to be assembled in order to make it work. more than two hours later and 3 separate employees having to assist to figure out to make it work and even calling Bosch (all while the manager Tom is watching but not offering to assist), my husband gives up and asks for a refund. Because of this fiasco, we were not able to get the vehicle running that afternoon causing a huge issue for my family. I called to speak to the manager afterwards and he really offered nothing other than an apology. How about a discount or a partial refund for the more than 6 hours of our time and gas driving back and forth repeatedly for a small list of easy to get items? We were only replacing components for our fuel system. If things had been done properly, this vehicle would have been going the same day the parts were ordered. We usually shop at Baxters - always friendly staff that knows what they are doing. Should have gone to Baxters to begin with - vehicle was going the next day thanks to Baxters being able to get the correct parts.
AL
Alex Beliy
Down right the worst place I have ever been. I think they operate by prison rules or some sort of gang mentality. I dont think they ever heard of customer service. I bought a rebuilt alternator there specific for my car which was hard to find thats why I paid almost 400$ for it but I thought Napa is a reputable company if anything goes wrong Im covered. I put it in my car which was a Saab, started the car and tested the voltage. The voltage was just the battery, AKA the alternator not working. I took it out, which was a pain, took it to Napa for a refund but the guy says its a no go because it tests fine on our bench. I take it back put it in again, spend weeks and nights researching where there could be a possible short. I come to find that if the car start then there is no short and just a straight line from the alt to the battery, aka the alternator is not working. I take it back again and they refuse to take it and after a while of reasoning with them, the manager says Im in over my head and I need to get an expert, if an expert says the alternator is bad then they will return it. I tow my car to a shop that specializes in Saab, 70$ I would like to introduce you to Mr. toilet. The shop owner was a really nice guy and he took a look at it for free and he tested it and guess what, its the alternator. He suggests to buy a used one off ebay for 75$ and he let me install it myself at his shop. Starts right up with a beautiful 15 volts across the battery. Now that I have a working car I want my 400$ back, guess what, it works fine on their bench so they dont want to return it. I come back everyday that week to talk to the manager and he is never there. He was down right avoiding me. I start getting pissed and demanding to speak to the manager and then his gang starts yelling at me when I am making a simple request. They kicked me out of the store. This is when I had to call their corporate headquarters and after a few hours on hold someone high up tells me that the return is authorized and I just have to get ahold of the manager. Still avoiding me but I finally got him to return it. I think everyone should boycott this Napa and just burn it to the ground.
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Garrett Mattimoe
Based on my two experiences (second time going there was to give them the benefit of the doubt). First visit to Napa I was at the DEQ and their DLC cable wasnt reading so the attendant told me it must be the fuse for the cig-lighter and then suggested I go to Napa for a new one. I am not a car tech and have always had the notion of letting the professionals do the repairs so I asked the grumpy old man with a beard behind the counter if he could help. Basically he angrily said the DEQ keeps sending people over here thinking we can fix things for people. When I told him what the DEQ told me to tell him he got angry and said the DEQ doesnt know what they are talking about. Then he said we dont go out to the parking lot to assist anyone. I was stunned to say the least. He saw the shock in my face and then reversed coarse and told me to take out my car manual to look up the fuses and come back with the one that needs to be replaced. So I turned and walked out. Second (and last) visit I came back with fuse in hand and waited for an attendant to help me. I must have had a my cloaking devise on because the next person who walked in came right up to his desk and started chatting. Usually I would interrupt and let them know I was waiting but this time I waited patiently. Then another attendant asked me if I needed help and I so I showed him my fuse and he pointed to the back of the store and said between isle 1 and 2 on the bulkhead. Retail 101: Never point out something to a customer...walk them over and show them! Then If they have a question your there to answer. Im sure there are some good employees at this Napa and its tough for me to rip into a place for a couple bad apples but this time I felt I had to say something.