Johnson Brothers Appliances

Category:	Appliance Store
Address:	571 NE Azure Dr, Bend, OR 97701, USA
Phone:	+1 541-382-6223
Site:	jbbend.com
Rating:	3.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 94

Reviews 8

Kim T

I went into the store, knowing what I wanted and I waited to be helped. After being ignored for awhile, they had the new guy help me. The salesman was new but courteous and helped me decide if my installation plans would work. I had already spoke with a heating and sheet metal company and an engineer about my plans. Other than the new guy having some difficulty getting answers to my questions from other employees, everything was fine. When I went to pick-up the item, the salesman told me the manager wanted to speak to me. Not realizing I was being ambushed, I answered a couple of rather rude questions about my installation plans. The manager/owner then proceeded to insult, berate and humiliate me about my installation plans for something like 10 minutes. I would try to explain my reasoning and he would go off on another tirade. His reasoning didnt make sense, until I realized he assumed I had a gas range not an electric one, even though I had clearly said it was electric. It was obvious he wasnt listening to a thing I was saying. When I was finally able to point this out that I had an electric stove, he blubbered and then said well it still wouldnt work. I had to sign an agreement that the warranty was voided to remove my new appliance from the store. Refusing to buy the item would have cost me a heavy "restocking" fee. When I later hired and told this story to a reputable contractor, he laughed, and said it was typical. He, and another subcontractor, said there would be no problem using the product the way I wanted. I have NEVER been treated in such a rude manner by a store employee. He at no time, tried to be helpful, answer any questions or listen to my comments. He also treated his new salesman in a very rude manner. The original salesman agreed with me but waited till his boss was gone to tell me. I would tell any female customer to stay away unless you want to be ignored, treated like an idiot and insulted in front of everyone by a bully!! I cant think of a single reason to return to this store. The owner was Rude!! New kitchen is finished and my original plan worked out great! Thanks for nothing, Johnson and Bros. My pictures are on Houzz. I have no affiliation with any of this stores employees or any of their competitors. This is an independent review.

Sra Mac

Since 1 star means I hate Johnson Appliances, I have to go with 2 stars, which means I dislike Johnson, strongly I might add. If you take away Sears, Bend has two places to go for large appliances, Johnson and Standard Appliance. We chose Johnson because initially they seemed more responsive. Our order for a pro range and hood totaled around $7500. We were never notified when our appliances were ready for delivery, we had to continue to contact the sales person; our order was delayed by a few weeks but we were only told after we had placed the order, and finally, Johnson movers would not bring the appliance into our home. I dont know about most people, but a 6 burner pro range stove sitting on your porch is difficult to deal with. Spare me the liability stories, Albert Lee in Seattle will arrange for installation. That means bringing the appliance into your home. And last but not least, never a word of thanks for our order. We came to realize that Johnson really couldnt give a bleep about its customers. We wont be returning.

Daryl Porter

In July I , 2016 purchased from Johnson brothers appliance a Frigidaire professional model stove. When they delivered it came damaged. I was told because it was only cosmetic that they would have to send a repair person out to order parts. Now almost one year later and six or seven service calls it still is not repaired like new. They replaced at least six damaged parts and we are still waiting for the front door panel two arrived to finish all the repairs, they have ordered four or five door panels and theyve all came damaged. Hopefully this Monday everything will be repaired. It would be nice if they would stand behind their products more. Im sure with the six or seven service calls it wouldve paid for a brand-new stove which we thought we had purchased. I would not recommend buying from this company again and they dont seem to stand behind their product

Cassidy Riordan

As an associate kitchen and bath designer, I rely on my fellow industry professionals to provide honest and knowledgeable input on each of my projects. I was very pleased with the service I received from the talented staff at Johnson Brothers Appliances and would highly recommend them to other local designers and homeowners. The appliance suite my clients chose played a crucial role in guiding their subsequent choices and ended up being a focal point of their kitchen. The product knowledge shared with us during design was accurate, thorough, and worded in such a way that my clients felt confident about their decisions. I look forward to working with them again in the future.

Don Layton

Ive shopped at several appliance stores and enjoy the local, friendly service from Johnsons. Darren is knowledgable and really worked with us to find exactly what we were after and within our budget too. Id recommend them to anyone. For what its worth, when you read a negative review or two here - or anywhere - just remember three things. First, in spite of their best intentions, no appliance store will be perfect. Second, those few negative experiences are far more likely to be reported than the positive ones are. And finally, there are always two sides to a story. Johnson Brothers is the real deal.

Joanie Dale

Excellent friendly and knowledgeable service from Mark and Steve. Nice showroom with wide price range of appliances and electronics. I had just helped my nephew move from Washington to Oregon and he needed a washer and dryer for his townhouse. As I live in California I had no idea where to go to find nice selection, as well as a quick delivery. I went to Johnson first, then went to a few other competitors, at the end of the day I returned to Johnson and purchased from them. My nephew said the delivery dudes were friendly and efficient. Thank you for making this process simple. Cheers

Julie Ward

I love buying local and love multi-generational family run operations even more! I was privileged to meet Kye and Steve--warmth, knowledge and honesty. After studying Consumer Reports, I found models I needed to see and felt supported in being shown products to meet my needs. If you appreciate service with customer needs being the "first" and primary focus, the Johnson Brothers Appliances is so worth your visit. These are people who understand that having a long-term customer relationship is about patience, knowledge and integrity. Kudos to you all for winning my business !

Sue Rhoades

We had wonderful service at Johnson Brothers. Tammie helped us through everything. We pretty much knew we wanted a Speed Queen washer, and she put our minds at ease about buying it. She even went through the steps on how to use it. We (on our part) could not pick it up for a week, she said no problem. When we showed up to pay for, and pick up our new washer, it was ready and waiting. They even loaded it in the back of the truck for us. Thanks Tammie for all your help! We will be back!! We highly recommend Johnson Brothers Appliance.