Willamette Valley Appliance

Reviews 4

AA

Aaron Hiddleson

Apparently this company is listed as a service provider for repairing appliances through The Home Depot protection plan. After I submitted my claim to repair my 2 year old leaking LG dishwasher with The Home Depot, I was notified that this company would be contacting me in a couple of business days. They did not. When I contacted them directly, they informed me that they hadnt received the request and to call Home Depot. So, I did. The Home Depot rep had me on the line and called and spoke with this company at the same time. At that point, the claim was resubmitted. This company was supposed to contact me again and didnt. Rinse and repeat #2. Same thing, called Home Depot, they called this company, resubmitted claim. few days later... nothing. Called Home Depot again and the rep said this time this company was so rude that Home depot is going to take them off the list. According to the rep at Home Depot, the claim was submitted at least three times over the span of 10 days with nothing but rudeness from this company at the end. It sounds to me like this company has a grudge against servicing appliances that were not purchased at their store or maybe they just dont want mine/your business... Well see how long that lasts. Response to Willamette Valley: I know the insurance company is Asurion but I dont know if they use Service Bench or Service Matters. I actually called your business directly in the early stages, explained my situation (that I hadnt heard a response in a few days) and was told to resubmit it through Home Depot. Which I did and when nothing happened within a week, I called Home Depot again and they contacted you (with me on the phone at the same time) at which point the person on your phone was rude. The point Im trying to make is that the customer service by your company was not handled properly. If, in the beginning someone would have taken the little step of saying "Were not going to be able to service you, Home Depot made a mistake by listing us" OR even going a step further and actually being proactive and offering to call me back the next day if the repair order had not been received, I would have been fine with your company, (even if you would have said no). It sounds like you are in demand and are busy which is great, good for you. Its nice to see a local business in demand. All Im saying is that every customer is a gift and they need to be treated as such and when businesses are busy with orders, its easy to loose sight of that.

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TR

Trina S

In the past we have visited Moles at their old location and was very pleased by the service an older gentleman maybe the owner that hax helped us. Today I went in and purchased a dryer, the sales man at first was pleasant, but to me showed a very poor work ethic. After I chose the dryer that I wanted I asked if it could be available today, his response was it could be, but he "didnt feel like going to the warehouse". He asked if I could come back at 1pm, and he would go and pick up the dryer from the warehouse. I ended up coming back at 2pm, and walked in the door. One salesman was on the phone, and the other original sales man at the counter. Neither man acknowledge me, I said hello as he was sitting a foot in front of me and staring down at his book. He started shaking his head no, and then stated you arent supposed to be here yet. I reminded him that he let me know the dryer would be there by 1pm. He told me that someone else was going to pick it up and the truck broke down. He said come on you can follow me to the warehouse, I almost asked for my money back, as this seemed like poor service and it felt weird to go to a warehouse with a salesman I did not know. I did however go and it was approx 5 minutes away. The salesman did not say a word the entire time he loaded it, he first lifted and started to put it in and it did not fit. He cut and kicked the cardboard off the box and then started to lift it into the back of my jeep. I asked if he needed help, he stated "no I have done this one too many times". That was the 1 and only thing he said to me. No hello, no good bye, no thank you for your purchase. I hope that this is just a disgruntled, worn out employee that is looking for a new future elsewhere and that this is not the new "Moles Appliance" costumer service. As of now unless something changes I will not be returning. Unfortunately I do not have the sales mans name as he was not wearing a name tag and it was not on the receipt.

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KY

Kyler King

Moles is a business that thrives on customer service but my recent experience with them left me wondering how they are able to keep their doors open. There were several ongoing issues with the purchase of my new oven. It started with the check that was sent to them which took their bookkeeper over a week to locate since they were behind on their paperwork before the oven was even ordered. Once the order was placed, I was told it would take a couple days for the oven to come in since they would have to order it which I thought was fairly quick but figure it would probably be a week before it would be delivered and scheduled to be installed. So a week goes by and I did not receive any calls or updates on the status of my new oven. I finally called them and ask about the status and they said they would have to call me back. I did not receive a call back, so I had to call again the next day and finally got an answer of "it should be on the truck next week?". Again another week goes by and I have to call and ask about the oven and again was told they would call me back. The next day I finally got a call back and was told it would be another 2 weeks until they would receive the oven. So now another two weeks goes by and again no call, so I decided to show up at the store to make sure I could get a straight answer out of them. No one in the store knew if the oven was in and had to call the warehouse. After about 30 minutes in the store waiting they determine the oven did come in and we were able to schedule the installation. Long story short I felt like I had to provide my own customer service here and could never get a confident answer out of any of the employees. Their follow-up is nonexistent and it seemed like I was not the only customer having problems with their order. Based on my recent experience and looking at other reviews it seems like they are running their business into the ground.

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MR

MrJohns1955

Worst experience ever. I ordered a frig, range, and microwave. They were suppose to call me when they came in (9 days later). I had to call them. Since the frig did not come in they were going to make me wait another 3 weeks to get my other items. Canceled the frig and still had to wait another week for delivery. Got a call that morning, the black range turned out to be white, but they did deliver the microwave. They said they would have the range in a week. I agreed to wait. Called them and left message for Aaron (he was on the phone). Waited 4 hours and called back. Aaron said he would call me back in a few seconds. 2 hours later I called, right before closing and got a recording. I will cancel the range. Service is terrible. I will never go there again. 1-14-17 addition. Finally got ahold of Aaron (I had to call him) and told him I wanted to cancel the order since they missed 2 delivery appointments. He advised me there would be a 50% restocking fee. ??? How can there be a restocking fee when I never got the item. He told me it was a special order. I advised him I was never informed of that before, neither by the salesman, or by him when I spoke to him the week before. The owner was out of town so could not speak to him. The item is supposedly at their warehouse in Seattle and they can not make it down because of the snow. So, it is still in their warehouse so why do I have to pay a restocking fee ?? Store policy. I have talked to both BBB and consumer advocate office of attorney general of Salem. Both offices will be checking into the matter.

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