Forest Building Materials

Category:	Lumber Store
Address:	300 N May Ave, Oklahoma City, OK 73107, USA
Phone:	+1 405-232-6141
Site:	forestlumberok.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 23

Reviews 6

Jason Close

I had a very unfortunate experience with Forest Lumber in Norman. I ordered a very large Glulam beam that they in turn special ordered from someone else (completely fine). I ordered it such that it would arrive a week earlier than I really needed it (2 weeks before the date the contractors were scheduled to use the beam). The beam arrived after a week, but alas, I was told it was broken and cracked in shipping, and that they would have to order another. The second beam was to arrive a week later (on a Wednesday). Fortunately, I already got my contractor to agree to move the work date back one day (to Thursday). The beam didnt arrive on that Wednesday at Forest. I got a call saying it would be in some time Thursday, and they would get it shipped out as soon as they got it. So I have my guys start prepping Thursday morning. Talk to Forest Lumber at 9:30ish. They say that it should be in their warehouse around noon, and to expect the beam around 12:30. Then, I get a call at 11:30 saying that its not going to arrive until around 2-2:30. Finally, at 4:30pm, the beam arrives. I had guys sitting on their hands all day waiting for this thing. They were pissed too. They were all strung along by this company. They lost a lot of money due to the delays of Forest Lumber. Despite repeated assurances that the beam would arrive earlier in the day, and my best efforts to even have it delivered a week early, Forest was still behind. Why was it not delivered at noon when they got it? Because I was last on the list. Im not a big name contractor; Im just an individual homeowner. So I got bumped, even though they were already a week-and-a-day behind on my delivery. When asked how they could make it right with me, I was offered a discount on future purchases. No refund on my delivery charge. No nothing. I was told [sic] "it is what it is", and that there is nothing that they could do. The kid at the front desk was very helpful. It wasnt his fault that the management and schedulers blatantly have no respect for the individual homeowner. The beam is actually in great shape. But I couldve ordered through another company, who wouldve gotten the beam from the same builder in the first place, and probably gotten it on (or ahead of) time. My home is 2 miles away from Forest Lumber. They couldve delivered my lumber in 15 minutes, or on the way to another site. Instead, I had to wait all day. Theres no owners name listed on the website. Theres no way to let them know how badly they represented themselves as a business. I wouldve preferred to go that route. But since they dont provide any way for me to express to them the catastrophe that was the delivery, this is the next best method. I will avoid Forest as much as possible.

Mel C

HORRIBLE PLACE!! I regret going to Forest Lumber. We are contractors that install fences. My client wanted an 8ft height fence installed. I needed 16 panels, I had called everywhere to get a fence this high and the only people that carried it in stock was forest lumber. When we get panels a lot of them had holes in the pickets, I was trying to sort them out however every panel had a least 3-4 holes in them. Our client after installation wanted the fence painted black and of course after doing so the holes came to life. After client called forest lumber they said, that we should not have installed the panels with holes. Its interesting to see that because of their faulty products they blame the little guy. And want to discredit out business name. After speaking with the Art (the manager) he said the only "favor" he could do was to send 25 pickets out because he went out to look at the fence himself. Hello Art, the job was already done! therefore it would have been in your best interest to uninstall the damaged pickets and reinstall them. Since after all Forest Lumber is the one that makes the panels there themselves and could have done at least that for our client to make it right. But yet again you show how unreliable you are to those of us that are homeowners and business owners. Those panels were $102/per panel-privacy fence, the least you could do is when making panels make sure they dont have holes in them, since you do oversee the work??? UNRELIABLE as well as UNPROFESSIONAL. For future readers, go elsewhere!!!! Use your money wisely, with better product than what Forest Lumber can provide. You might have to wait and pre order but you know that other companies will stand behind their product. cant rate with NO stars, so you only get the 1.

Shane Webb

Horrible customer service. Our remodeling company recently used their service for a building project. Sorting through their smooth 2 x 4 x 14 we only found awful quality pieces of wood. Couldnt make our full purchase out of 20+ boards because they were all in bad condition (crooked, rough, etc.). We make a phone call to their competitor and they suggest using cedar creek which is under the same outfit as Forest. Upon arriving at cedar creek they tell us we have to have a ticket from Forest in order to pick up any wood. Now why in the hell didnt forest suggest this to us? We call forest and the guy tells us hes not a mind reader. I literally laughed and said when I just came in to purchase an order and it couldnt be completed why didnt you offer a suggestion oh say as in, "we should be able to complete your order at our other location or we can put in a order for your request." Obviously if Im looking for the material and you guys couldnt complete it, why not make a suggestion as in how to. Thats what separates companies from good and awful customer service. Time is money and this was a waste. This is not our first go around with this company and we will definitely start looking to use a competitor for lumber supplies.

Colin McEwen

Best hardware store in OKC! Employees actually know what theyre talking about. They are very helpful whether you are looking for a particular item or need advice on the best tool, hardware, paint or solution for the job. You wont find yourself taking several trips while working on a project because they make sure you have everything you need the first time; the right size and the right amount of materials. Cheaper than Lowes or Home Depot with a better selection and higher quality merchandise and easy returns proces. As a small business owner, their prices allow me the best possible profit margins without passing the cost onto my clients. Quit the big box store nightmare and keep your money local!

Justin Bartusevicius

I work regularly with their pro-desk and they are always very helpful. Their pricing is better than most places in the area and they can get anything you need. Theyre great if you need help putting together a material list, just give them the scope of your project and theyll figure it out and bid it.

Melvin Harris

Horrible place with horrible customer service. They also have several complaints and lawsuits filed by previous employees in regards to unethical hiring practices, harboring illegal citizens, and workplace discrimination. Do not patronize this business! Spend your hard earned money elsewhere!