Staples

Category:	Office Supply Store
Address:	3761 Burbank Rd, Wooster, OH 44691, USA
Phone:	+1 330-345-4320
Site:	storelocator.staples.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 24

Reviews 16

Ariana Gladewing

First Impressions are lasting ones. I stopped in today to go to the print center to get documents printed. I got this done all the time at the Staples Store in my old home town (I recently moved from out of state). I waited quietly behind someone at the print counter with a large, complex order. The rep took her time with his order (as she should) and when he left, I stepped up to the counter and began to say "Hello, How are you?" when she interrupted me by shoving her hand outward and saying "Before you say anything, its going to be at least a 2 hour wait, I have a ton of other orders queued up" To be honest, I was shocked at how rude and sudden this declaration was. Since the previous order was for a batch of business cards, I said "Oh, I only have two documents to print out" and she, again, put her hand up (interrupting me from finishing my sentence) and insisted that it did not matter and I had better just wait. I apologized for wasting her time, and left. It was 100% clear from the moment I approached the counter that her mind was made up, and she did not want to serve me. She was capable of good customer service, since I saw her taking the time to look something up for the customer in front of me (who worked for a large business who put big orders through their store all the time) so, the only conclusion I can come to is that I just wasnt worth her time. She didnt offer alternatives, solutions, or even a feigned apologetic tone. Just vitriol. An incredibly toxic individual. I understand we all have struggles and off days, but you have no idea what effect poor, hateful service can have on someone else who might also not be having the best go at life. Ive worked as a customer service manager, and Ive written up employees for less than what this individual did to me. I found a better print store downtown, who were highly professional, courteous, and actually cheaper than Staples. So now I recommend them to everyone. Dont feel like you have to put up with this. You deserve better service for your money.

Cory Truman

Went in there For a paper shredder, and half of the shredders had a price tag on them. not to mention nobody asked if I needed help with anything and I was in there for a good 30-45 min evaluating whether or not I wanted to buy from staples or just go to Best Buy across the street... This was my first and last time going to this staples location very upset with my visit, I will be going to Best Buy from now on at least they are friendly there.

Christine Fransen

I went in to the Wooster Staples this morning to get around 20 sheets copied 10 times (about 200 total sheets) - then have them bound. They said they could not promise that it could be done until 4 hours later. There was no one in the store. RIDICULOUS! I called FedEx print center and they said they would have it in an hour.

edith shaw

They did not have what I was looking for. However the staff member that assisted me was very thorough in his search for the item both in the store and on line. Thanks Staples.

Tri-County Beekeepers

I have relied on Staples staff to print many documents for our educational classes and they have always provided excellent service.

Robert Welch

I had quick help as I entered the door. They were out of stock, but ordered it to be delivered to our house the next day.

A Private User

A Staples is a Staples, I guess, but this one does have a really good staff. Friendly and helpful people everywhere here.

Dolores Breese

Went into store and knew what I needed, walked right to them and went to check-out.

Rhonda Evans

Thank you for taking care of me with my purchase and my customer care coupons.

Brent Drinnen

Associates swarm to you and then follow you, otherwise nice clean store