Staples

Category:	Office Supply Store
Address:	2285 Kingsley Ave a, Orange Park, FL 32073, USA
Phone:	+1 904-272-0973
Site:	storelocator.staples.com
Rating:	3.3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 54

Reviews 19

The Captain Kbits

I visited the Orange Park Staples on 8/10, around 3:10 P.M. to print out a very small job of 10 resumes, and was told all printers were in use at this time. I was told they would show me how to use the self service printer. I waited patiently by the self service printer for help. None ever came. I then witnessed a customer walk in, and attempt to pick up his stamps. They were not done correctly for him. I watched the two employees, one older female, and one older male both operate unprofessionally in front of him. The customer was disgruntled, however instead of having a professional demeanor, the male associate said "Well, I obviously cant do these right, she has more experience, she can do it better!" To which she replied irately, "I cant! I have to go now! " Leaving the customer (which I could clearly see) with a unprofessional and unsatisfactory experience where two employees were basically arguing in plain view of customers. Incredibly unprofessional staff. It was not even the interaction towards me that bothered me as much as the behavior of the associates in plain view of the paying public. Needless to say, I did not ever get assistance at the self service machine. I ended up going to the public library, which had a better demeanor and friendlier assistance than a well known office corporate chain. The kicker? They were free. Get it together, Staples @ Orange Park.

Andrea Renfro

Called for help Darrell the Assit Mgr answered the phone and told me that with my issue he wasnt able to help then informed me to call there 800 photo number to help me with a special order I purchased on groupons . When I asked if they were open it being Christmas Eve he said smartly "Well were open," so I hung up the phone and called....wouldnt you believe they were closed. Called back asked for Darrell again, he came to the phone told them they were closed and he was stated, Well it is a holiday." Really????? I asked him what he could do as I was trying to have a gift printed..he stated "Well your the one who waited til the last minute its not our fault......," I asked him to please stop talking as he was interrupting me, then shockingly he hung up on me. I called back and got corporate number and the store number. I think if youre truly in a bind and need something fast GO SOMEWHERE ELSE apparently your project/gift doesnt matter especially because you probably waited. Darrell is not a gentleman and is very rude, not helpful and the reason woman cant shop in certain stores as we are scared if hes rude enough to hang up on someone what will he do if we were in front of him. Staples is demonstrating poor Customer Service.

Chris Moses

I have had two encounters with the printing department. The first time they were so incompetent I was so frustrated with the staff I didnt get my documents printed. Today I submitted my work at 2pm and 10 min before I was suppose to have my order completed I get a call saying I need to get a copy right release. Some of it I did at school as well. I would have gladly gotten the paper work if it wasnt for the fact they told me after hours right before I needed the work done. They had more work on file for 5 hours at that point.

J Rodriguez

Excellent staff and customer service! Online items were ready for pickup in an hour as promised. Ive always had a positive experience at this location and items are fully stocked. Im a teacher so Im a huge fan of the Staples Reward program. Thank you!

Andrew Miller

Floor staff are very helpful, knowledgeable AND on the ball. Layout isnt bad. Clean and well stocked. Cashiers have been, to be polite, very interesting....

keyla castro

They almost makes me cry so grumpy racist unprofessional people, me my family and friends we never go again any staples again

Lisa Kirkland-Ruiz

Good selection, clean spacious Store and attentive helpful associates. Very comfortable browsing.

Edgar Montanez

Good. Printing machines available, no waiting, quiet, clean, in and out no delays, no problems.

David Brewis

Called about an order placed online and was hung up on by 4 different people.

Mia Lynn

Bill and Laura are always so helpful and friendly. Great customer service

bryan Stevens

Best customer service, and quality products. Overall a great experience!