Liberty Ford Lincoln Vermilion

Reviews 4

PA

Paige Lewis

I recently went to look at a 2012 Ford Escape SEL. I called in prior to coming to the dealership to make sure the car was still there before I drove over an hour to come look at it. The salesperson I spoke with on the phone said it was still available and if I were to come in to look at it, ask for Charlie and he will help. First off, he sounded completely bored and uninterested to be talking to me in the first place so I was slightly off-out by that before even heading up but decided to go anyways because I was interested in the car. When I got to the dealership, there were about 5 or 6 salespeople just standing around. I asked for Charlie and a salesperson led me to his desk. The man behind the desk did not smile or seem happy to see me at all. He did not shake my hand, ask what my name was, or even introduce himself. The only thing he said was, "Ive got the key ready here" and we took the silent march across the parking lot to the very back corner where this Edge was parked. As soon as I walked up to this vehicle, I noticed a lot more wear than what I could see pictured online. There were MULTIPLE scratches on the hood of this SUV, along with half of the Ford emblem torn off. I started to get discouraged as I knew this was not the car I was interested in anymore. I started to inspect it more and realized most of the tread was gone from the tires as well and they would most likely need replaced before this winter (which is in roughly 3 months from now). I decided to take it on a test drive to see how it would do. I really did like the way it drove and when we got back to the dealership I told Charlie my pros and cons of the vehicle and decided it wasnt the one for me. He agreed and we started to look at other vehicles. There was a 2013 Ford Escape on their lot they had just received in and I inquired on the price. Charlie stated he did not know what it was priced at and we could go inside to find out. I reluctantly went inside and sat down at his desk. He came back from speaking with his manager and asked me if they buffed out the scratches and fixed the emblem on the 2012 Edge, would I be interested in it for a $300 price reduction. Wait, what? Now were talking about the 2012 again? I told him no thanks because I would still have to put $1000 worth of tires on the vehicle and the sale price wasnt where I thought it needed to be. I asked him what the bottom line would be on that vehicle, and he went back to speak with his manager. At this point, the manager comes over to Charlies desk and sits down. Hes OVERLY abrasive, right from the get go. He starts out with, "Let me tell you something" while he pulls out a piece of paper and slams it down on the desk in front of me. Im immediately on alert because Im not sure why this man is being so rude to me. He then begins to explain to me what this piece of paper is. Apparently this piece of paper shows that he bought the car for $16,000 and put a couple hundred dollars in so he is doing me a FAVOR by selling it to me less $700 than what he paid. He then goes on to tell me how hard it is to get customers in his doors because hes not located on a main highway. OK, so how is this my fault? Why is he telling me this? What does it have to do with me that you cant get customers in your door and youre buying overpriced cars? Just because you got a crappy deal on the Edge, doesnt mean Im going to. So anyways, this manager goes through about a 5 minute rant, red in the face, and I politely decline his offer. I didnt even want him over there in the first place. All I wanted to do was find out the price on the 2013 Ford Edge (which never happened by the way). So after I decline his offer, he stands up, SLAMS the paper in the trash and says "You have a good night" and leaves. Doesnt thank us or anything for our time. R-U-D-E. Needless to say, we left without a car. And needless to say, I will NEVER EVER be returning to this store. Car buying should be fun and owners of companies need to be more careful on who they hire, because of this staff, I will NEVER go back!

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JI

Jim Hutson

Bruce was very knowledgeable of the products the dealership had on their lot for purchase and used that knowledge to help me find that vehicle that would fit my needs, my budget and my expectations. He took time to answer my questions, listen to my responses and find that one item that would make me go home in a "new" used vehicle. The one disappointment was the discovery of a chip in my windshield. It was covered by the year sticker on the vehicle. The dealership has offered to help me get a windshield at a very discounted price. This has taken a little of the joy of owning a 2013 Nissan Sentra but it was a used car without a warranty. The price, the extended warranty (given to me through Ford, not some other third party entity) and the overall experience were great, despite the disappointment of the chip. I would highly recommend the team at Liberty for your car purchasing needs. They listen and work to making the deal happen.

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CA

Cassie Camella

The car buying experience was made easy and as stress free as possible with the help of Liberty Ford in Vermilion. I bought my first car from them and there was no way that I wasnt going to come back for my second. They do an amazing job there. They really go above and beyond to help the customers with the entire process. They work with what you have to get what you want and that really means a lot. I really felt like they cared about me and what I could handle payment wise and everything else and not just getting treated like another sale. I truly felt like I was a member of the family. I highly suggest Liberty Ford to anyone looking for a car. You will never leave there feeling like you werent taken care of. That is one of the reasons why I came back. I knew they would do everything they could to help me and to make sure that I left happy with the car that I wanted. If I could give more than 5 stars I would. #LibertyMakesItHappen

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NI

Nikki Harvey

We are little over and hr from liberty ford we made appointment to see the car they were friendly not pushy negotiated on price i was wanting they tool my kids in and fed them pizza why we waited on paper work to get done very clean and inviting dealership. Only flaw I didnt want the extended warranty in on my loan so I wasnt paying intrest on it at well and having it added to the price of the car I was told the warranty I could get for 1800$ and he would mail to me but when I got it in the mail the price said 2800$ for the warranty which is why I didnt want in my loan I wanted to see exactly what I was getting. But I love the car we are happy with our purchase and the dealership my only complain is price for warranty they told me wasnt what they sent but overall it was a good place and good car thank u liberty ford

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