Jared The Galleria of Jewelry

Reviews 10

EM

Emily Pritchett

Brandon, the "manager", is seriously lacking in customer service skills. Purposefully escalated a confidentiality misunderstanding over the phone using a condescending, patronizing, immature and unprofessional tone and manner of speaking. In store, Brandon proceeded to throw gas on the fire. Im not going to lie, I came at him first due to his smart comments on the phone. We exchanged words by yelling across the store while he had a customer in front of him. In my world, I deal with HIPPA, all day long. I can deescalate a disgruntled caller or visitor in a heartbeat....thats customer service. He never should have engaged with me while I was that angry. He should have calmly explained the misunderstanding not provoke a screaming match. All other employees were wonderful. Too bad they work for a tyrant. The entire climate of the store is soiled by his existence. If you must go into this Jared, see Theresa the Assistant Manager. She is extremely kind and helpful as are several of the staff. This was my first and last experience with Jared. If it wasnt my dear Mothers Day gift, I would have returned everything I purchased, as Brandon, the "Manager", suggested I do. He doesnt need my business, why does he deserve yours? Just food for thought.

---

ON

One Man Electrical Band

BUYER BEWARE! What a terrifying experience. I had my fiances ring custom made here. The work was wonderful and fast. However, when returning to upgrade her diamond (I think a .75 carat to a 1 carat) a disaster happened. The original diamond faced up fairly big and was almost undistinguishable from a 1 carat. They called the next day to tell me it was ready for pickup. When I looked at it something wasnt right. I questioned that day whether they changed the diamond because it didnt look different. I was assured the work was done... Two days later... I receive a call saying they had made a mistake! One of the employees was cataloging the traded in diamonds and realized they DID NOT change the diamond in our ring! If the employee would have not checked the serial numbers I would have spent an extra $2500 and not received the product I purchased.

---

AS

Ashleigh Day

The sales people were nice but very pushy. They convinced my boyfriend to give them his name and information to save the ring I found that I like, even though we both knew we probably wouldnt end up buying from Jared (they were the only store open at the time). They ended up opening a CREDIT CARD for him without even telling him thats what they were doing. Very disappointed as thats NO way to conduct a business. Why would I shop there knowing they took his information and opened a line of credit without his consent?

---

CH

christina neanover

Very friendly staff. Took their time with me picking out a new bridal set. They mount the stone, do repairs, solder, size and re-plate right there in the store! On the same day most times. That means a lot after being with a place that took 6 weeks to get rings back. So far very pleased!!

---

TY

Tyler Stegman

They offended my girlfriend by telling her that this store is for paying customers while we were paying customers who had an item there. I can not support a place where they treat people with no respect and they will not be getting any business from me or anyone that I know ever

---

JA

Jason Mann

Ive been a Jared customer for years. Ive never had a bad experience at any location, but Ive always had exceptional service at this Springdale location.

---

MI

Michelle Lyons

Have been going here for routine cleaning & inspections for my wedding set - everyone is always professional & courteous. Highly recommended!

---

LA

Lana Hole

Debbie was amazing, was able to take care of my wants and get me the right price I need!! Would recommend to anyone :)

---

A

A Private User

Fast and quality service on custom work.

---

MI

Michelle Talley

Shopping

---

---