Coughlin Marysville GM

Reviews 4

MI

Michelle Proia

On 9/29/16 my husband R. Roe took his car in for a defective and unsafe oil leak under warranty. They falsely said it was fixed and released it. The entire pan of oil leaked on 10/3/16 in our newly-concreted driveway and ruined 3 foot by 3 foot section. They were embarrassed and said to bring it in right away this afternoon and would work on it. My husband is a tournament fisherman and we were going to haul his bass boat to Lake Norman tomorrow in North Carolina for five days. We brought the truck in a second time and they again falsely claim they fixed it. My husband brought it home at 6 pm tonight and it leaked an entire pan of oil again in another 3x3 foot section of our new driveway. They left us no time to take it to a better dealership to fix it given the time of night. We went back and talked to the young man at the service counter. He said the service manager left. He got the GM - Tom M who came out after several minutes and said there was nothing he could do to help us with getting on our trip. They would try to fix it a 3rd time tomorrow, but we needed to leave for our trip at 5 am. He would not offer us a rental, and also said he had no truck with tow and we could not take anything out of state (we were going to NC for 5 days) - six hours away. There was a big sign behind the desk that said theyd get customers rental cars and another sign calling them the GM Giant. I told Tom he was leaving us no option but to recoup our vacation costs (since we prepaid our $1500 plus cottage with no right of refund) in small claims court. We also had the expense of finding a rental car (this late in the game) that had a tow package and which could tow a large bass boat. We would not be able to take our trip tomorrow and would miss the main events we were traveling for in NC tomorrow as well. He said we made a threat to him about court and he did not have to take that CRAP. he was not going to help us if we made threats (again we said wed have to seek remedy in court....not much of a threat). Actually, going to court is a legal right when a dealership fails to honor a legal warranty. We asked Tom who was higher than him since we were in shock he used a profanity in front of other customers and us, and he said he was the highest person in the Coughlin Automotive Group and that he runs the whole place. A kind worker later gave us the name of 2 senior people in the Group who are high above Tom and who we will contact in addition to the Attorney Generals Office regarding the unsafe nature of the vehicle and our concern for public welfare. They released the car twice in an unsafe condition knowing we were planning to go on a 6-hour trip - the engine could have locked without oil and caused a fatal accident situation to us and others. I asked for the service reports from both visits and was stunned to see the same tech worked on the car both days. I asked if this was unusual since the tech got it wrong the first time. They told me it was their policy that the same tech had to work on the car the second time - which explains why it still is unsafe and not fixed. We also forfeited VIP pre-race weekend event tickets this week for Toyota Racing Friends and Family Charlotte Motor Speedway events as special guests of the Edwards and Busch families, since we do not have a safe vehicle for our trip to NC tomorrow. My husband had a serious medical procedure under anesthesia yesterday at Riverside Methodist, and the incidents today have worsened his ongoing condition. Man in the store slipped us his # to be witness since he could not believe Tom the GMs reaction and no accountability for failed repairs - and for Tom shouting at us he was not taking this CRAP when we said we had no recourse except small claims since he refused to do anything for us. The Coughlin website represents honest, thorough service work and technicians who get it right, the first time. We also lost the value of two work vacation days (Mon and Tues) preparing for a moot trip. They refused to give me report for the 3rd failed service.

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kimmorgan68

I just want to thank you for the outstanding service I received from your Service Dept today .I am traveling from Va to Mi and my truck was having an issue I brought my truck in at 5:20 and I believe his name is Paul called a tech back into work to fix my truck for me .If it wasnt for such great service I would have been stranded overnight and as a women traveling by myself I can tell you that because of your employee what started out to be a stressful frightening experience has turned out to be anything but. Your dealership and service dept are amazing and I will recommended you to everyone I know I have already posted about you on my Facebook page to let everyone know how awesome you guys are.Thank you for everything. Paul in service is amazing had my truck fixed and back on the road in less then 45min.I have never received the awesome customer service from any other dealership that I received today. When buying my next vehicle I am driving the 5 hrs back there because I am that impressed with everyone I came in contact with during my visit . Thanks for everything but mostly thanks to Paul in service department !! Thank you Kim Morgan

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Betsy Fox

I explained right from the beginning I didnt want to buy that day but it didnt seem to matter, they pushed anyways. I just wanted to see how the Camaro drove as I was just starting to look at cars. I was extremely tempted to buy but really needed time to absorb what I learned, but they kept pushing. They lied about the cars price going up the following day (it didnt), that someone else wanted it if I didnt purchased it that day (yet later, said I could take it home for the night "just to get used to it"). However, it wasnt until the next day that I took my car in to my mechanic because Coughlin told me my rear drums were trashed and my car wasnt safe to drive that I really got angry. My mechanic checked my car and laughed saying there was nothing wrong with my drums and without thinking, he said hed pay twice their offer for the car right then! Pressure and really bad lying have lost my business. Too bad, Im gonna buy a Camaro - but from their competitor!

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Cindy Conner

I bought a car at Coughlin. Salesman was helpful and friendly but the dealership isnt very customer friendly. The car I bought was on empty. When I asked for gas, they werent allowed to give me any. What a crock! I asked for a second key. Was told that theyd look for one. Its been over a week and still no key. I had to go to the DMV to get the title for my trade in. The woman at the DMV was upset that Coughlin made me pay $16 for my title when Coughlin couldve done it electronically and only cost them $5. Then my trade in, I was given less than half of what theyre selling it for. What a rip off!!! Next vehicle I buy will be a more customer friendly dealership. I know of one that gives oil changes and tire rotation for life. This dealership wouldnt even give me a second key or a quarter tank of gas. What are you suppose to do if you lose or misplace your key?

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