The Great Escape

Category:	Furniture Store
Address:	8163 Golden Link Blvd, Macedonia, OH 44056, USA
Phone:	+1 330-467-4556
Site:	shopthegreatescape.com
Rating:	2.5
Working:	10AM–4PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM

Location

Photos 44

Reviews 15

Vincent Fiocco

I already have submitted this to your customer service department twice and have received no reply at all. I am new pool owner so of course I am in the market for my go to pool store. I am sorry to inform you if all of your locations are like your Strongsville retailer you will not be it. I live in Bedford but work in Strongsville so I stopped into that location on the way home at 3pm on Wed May 10th 2017. I was greeted by a friendly women who who pointed me to another asscociate who knew about pools since hot tubs were her speciality. The employee was at the other side of the store playing billiards with what looked like 4 or more other emplyees. After taking his shot he came over to help me. I told the associate I was a first time pool owner and was pretty ignorant to what I may need. I knew I needed hoses and clamps. Very little was actually suggested to me with out asking about it myself. The associate was helpfull enough (kinda) but it was obvious that I did not have his full attention. More than ounce he made the statement "Im not rushing you or anything take your time" if that statem ent is said more than twice and it wa s.....that is a pretty good indication that you are rushing me out of the store. He asked no quilifying questions and explained nothing about what I needed or how to use it even after telling him I was new to pool ownership. I made my way to the check out were all of the employees engaged in conversation amongts each other while ringing me out. I purchased four clamps, two 6ft hoses, a opening kit, and a vacum head. Now I am not sure if your company has shopping bags but I was offered none and carried the items out in my arms with out even one of the many employees at the cashwrap offering to hold the door. I am gonna be completley honest here. It will take a peerless act of liberality for me to shop at one of your locations again and it will not be the Strongsville location if I do decide to. Thank you much Vincent J Fiocco

Dennis Merril

We bought a top of the line jacuzzi tub ... like the most expensive one they have... once the tub was delivered and promises were made... the service went in the crapper... responsiveness was nothing more than a brush off and the BS on their behalf increased!! We have had the tub replaced once already for something that happened while it was being serviced... after a month the touch pad went out... the pad was replaced but the service guy broke the side panels...(so they switched out the tub - now the new tub has leaked since it was installed so it needs attention and isnt getting it.... its ridiculous) it would be confusing to tell the entire story... in a nutshell ... we have had nothing but problems from the day it was delivered in January... if you love a headache ... want to argue with the staff ... never want to hear from your salesman after you order it... wonder why they arent doing what they say they would... love having buyers remorse and need a kick in the nuts... by all means spend your hard earned money at The Great Escape...

Jack Wolford

Bad service. I waited for help in the pool supply section to buy a salt chlorination system. After over 20 minutes of browsing. i went up to the counter for help they paged a salesmen to help me. He never came over. Instead he went to help a couple looking at hot tubs that just entered the store. I get they work on commission and a 10,000 dollar hot tub might be a better rip then a 800 dollar pool part but service means allot and you dont get a whole lot there. I just purchased online probably at a better price.

Mallory Van Snick

This place uses gimmicks to get you in the store. All but one hot tub that they stock, are white or silver. They can get them in other colors, but since they arent stock, they wont honor the sales prices. I cam understand if it was something brand specific, but it is nog. It is every brand that they carry. So, It leaves you without any sale options. We drove about an hour to come and check this place out and were very disappointed in the service and selection.

Melissa Pratt

My husband and I went in there to price pools and to ask some questions. There was a salesman helping another customer which is understandable, but he didnt even acknowledge that we were there the 10 times he walked by us. Then another salesman walked by and also ignored us. Horrible customer service and we will be taking our business elsewhere. Doesnt take much to say hello and that someone will be with you shortly.

Ayla Lawone

Love the Ecco hot tub. Unfortunately, the pipe burst for the second year in a row. Water ALL OVER the deck room. Will no doubt have to pay for repairs, because Great Escape will not fix.

Lynn Keyes

Bought a hot tub from great escapes started falling apart within 6 months headrest fell apart top became water clogged and they refused to replace them and the lid became water clogged

Bryan McManus

Great service here. I buy all my spa chemicals here as the prices are as good if not better then online. I havent shopped for much else yet but the show room is really nice.

Vicky Grover

I always have a great experience when I shop here. They are very knowledgeable. I will travel farther then to go to there competition around the corner

Michael James

Hot tubs, pool tables, out door bars. More stuff for paycheck to paycheck families to go into debt with, competing with jones.

Paul Pitino

Had what I was looking for but other than that a little pricey

Gary Starks

Great selection of outdoor furnishings!

Ken Ilg

Excellent service and selection

Jane Rubini

Great salesmen and products!

Cindy Zalud

Gary is awesome!