GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	6343 Wilson Mills Rd, Highland Heights, OH 44143, USA
Phone:	+1 440-646-1278
Site:	gowireless.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 9

Reviews 32

A Private User

Guy behind counter was rude to me. I didnt get his name unfortunately, however it was on 10-13-11 and he was the only guy I saw working. I tried to buy a case for my DROID and he offered no help. He simply said we dont have any. I found some on my own, and opened an un-sealed box to look at it and make sure it fit (was for Droid X2, I have Droid X) before purchasing it, and he then told me you have to pay for it if you opened it. I simply put it back same as it was. You couldnt tell it was ever opened! He mumbled as he walked away from me saying you shouldnt have touched it. Excuse me? Its an accessory for my phone I was looking to purchase! Needless to say he lost my business not only for the case, but also for my 3 personal lines and for adding new business lines to our company as well. From now on I will only visit true Verizon Corporate Stores, (not this 3rd party Fake Verizon Vendor Store). They treat me right and act professional at corporate stores and let you try on a case without threatening you.

Mike Weaver

I just found out they pulled a fast one on my ex wife last month. They ran a promo on a tablet at xmas Free with phone and she was upgrading so she agreed. Salesgirl told her no charges for the tablet on wifi usage. She failed to tell her about the add on fee and that she added a phone line to it!! WTF so I just got that bill and have a $60 upgrade + $10 a month for number. Tried to get Verizon to cancel but they were of no help. I will be visiting this store to see that salesclerk!

Jimmy Kups

Yet another experience with Verizon that resulted in them not fully disclosing charges that can occur from changes to your plan. Net result for me from the associate is an extra $20.00 per month that I have to pay until my original contract end date, even though I have a new contract now. If you do go to this store ONLY deal with the store manager.

Carol Thielman

Frank and Renna were most helpful and very knowledgeable about all of the different phones and services that Verizon had to offer . My husband and I walked into the store very clueless and undecided and the guided us in the right direction. Thank you both.

Tony Faralli

Representative lied about free tablet. He even reassured me that my bill would not change. This tablet is now on my bill costing me $20 more a month AND theres a early termination fee. Now Im stuck with a crap tablet for 2 years!

bo da

Fantastic customer service. Very helpful and quick! beats waiting for 2 hours at mentor or mayfield. staff was very helping in fixing my phone and upgrading my wifes phone. Best verizon service i have had in a long time.

Larry Howard

Terrance is an exceptional salesperson for Verizon. He was personable, courteous and knowledgeable. In my honest opinion, he should have his own store. Because of Reps like him, I like Verizon.

Jennifer Kuchta

My experience with Renna was amazing. She took all our concerns and helped fix all our problems in upgrading our phones and guiding us in a new plan. She is the best!!!!! Thank you!!!!

Chad Reed

Reenna took amazing care of me. She is all about customer service, taking the time to understand my needs and tailoring everything she could to exceed my expectations! Thanks Renna!!

A Private User

Customer service was horrible, I will never go back to them again (premium retailer). They are NOT Corporate Verizon Wireless Stores!

Patricia Obolnar

Frank was absolutely wonderful. He is a valued employee. He did everything I needed him to and more!,,

A Private User

Service was rude. Customer behind me jumped into the conversation and was rude also. Horrible place

Wayne Farinacci

Terrance was absolutely great. He really cared about making sure we were satisfied. Great guy.

epyon6390

Great looking store with fun people working there. Helped me with all my needs and questions.

Jeffrey Maguire

Fantastic experience. Terrance was amazing. Fast, knowledgable and super professional.