Category: | Nissan Dealer |
Address: | 4300 Morse Rd, Columbus, OH 43230, USA |
Phone: | +1 614-418-4500 |
Site: | germainnissan.com |
Rating: | 4.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed |
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b warthman
Great, honest service!! I recently had an issue with my Nissan Armada transmission that caused me to have to have my car towed. I recently moved to the Columbus area so I wasnt sure where to have it towed so I decided to call the nearest Nissan Dealership which was Germain Nissan on Morse Road. I am so glad I did! From the moment I talked to Tony to see if I could have my car towed there I felt like I was in good hands. He promptly called me on Monday morning to let me know that they would be looking at my car that day and he would get back to me with an estimate by the end of the day. Naturally when you have issues with a transmission you expect that you are going to be paying thousands for the repairs, especially at a dealership. I was certain I was going to get a call from Tony saying I needed a new transmission or a re-build. I am happy to say I was wrong and that was not the case. Tony called me back and it turned out to be a transmission cooling line that had busted. What a tremendous relief. Tony gave me an estimate for the repair and it was far below what I expected. He said he would order the parts and I could expect my car to be ready on Wednesday. The next day I got a call from Tony saying they received the parts and that my car was ready for me to pick up, a day early to my surprise. When I went to pick it up the price was actually lower than he had initially quoted. At that point I knew I had found my new service department. Honestly how many service departments would have actually been honest about the repair. From past experience with many, I can tell you that the majority would have told me that a new transmission was necessary. I thank Tony very much for the friendly, and quick service and the honesty he provied me! I was so impressed with the customer service I received from Tony in the service departhment that over the weekend I returned to Germain Nissan to look at used cars for my 18 year old son. I ended up purchasing a 2011 Nissan Altima from Lauren Kuhn. I have to say I am just as impressed with the sales department as I am with the service department. Lauren was very helpful, friendly and patient and even stayed late to help us in deciding which car to purchase. Let me just say that buying cars is my least favorite thing to do, I litterally dread when it is time to purchase a vehicle. Lauren made this buying experience very pleasant. I will be a repeat customer at Germain Nissan when it comes time to buy our next vehicle. Tony and Lauren thank you so much for your excellent customer service!
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Mike Vidmar
Let me start by saying, I REALLY like Nissan products. My parents favorite cars have been a maxima and an altima. Long story short, Germain Nissan was an incredible experience from start to finish.That being said, I called Ricart Nissan a few days ago to get some information on a few cars. The rep on the phone said that they have to deal with people in the showroom first, then theyll give me a call back. As much as I understood this, it left a bad taste in my mouth. I was in a situation where I needed a car quickly and had every intention of buying a car that evening. I wanted to get some figures over the phone, go in to sign some papers, and be done with it. Thats where Daryl Erden at Germain came in. I was referred to Daryl from a friend. We were actually able to complete a transaction over the phone and through a series of text messages. I started out with some interest in a Pathfinder or a Maxima. I told him what I needed and how much I was willing to spend to get it. Instead of talking me into something that I was not comfortable spending, Daryl took the time to find the right car for me and my family. We ended up in a brand new Altima. My fiance loves it and its perfect for everything we need. After we took care of the deal itself, through texting, we went up to the show room to sign the papers. I was impressed with how clean and professional everything was. I was used to other dealerships that are either not clean, or it seems like youre walking into a TV commercial for a circus...or both! My car was being detailed and prepared. All I needed to do was sign some papers. Did I say papers? I meant futuristic desk-screen of documents. This was the best part! Karl, the finance manager, took us into his office where everything was so streamlined that there were hardly any actual papers to sign. Just e-signatures on a flat screen built into his desk. The whole process of signing papers for a lease took about 10 minutes and we were ready to go. Which was great, considering my wife had just finished working a 12-hour shift at the hospital. Thank you Daryl and Karl for making this the hands-down best car buying experience Ive ever had. I know that my next car will be a Nissan from Germain. By the way, if you read this and go in there, ask for Daryl. And tell them Mike sent you. I get $100 gift card for the referral. You can too!
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adam deskins
I got a postcard from Germain Nissan that said, "We need your 2006 350z Touring now, and frankly I think youll be pleased with the aggressive offer I want to make you for it." I called the number and left a voicemail. The next day a lady called me, and I told her about the card and she sounded very confused about it, but helped me set up an appointment for that Saturday. The next day a guy called me, and tried to get me to set up an appointment, but i told him I already had one for Saturday. He said OK, and hung up on me. I got there Saturday at 5:15 for my 6pm appointment and didnt get met by the dealer until 6:15. I knew I had to be since they close at 7:00. Finally, I met the dealer and gave him the post card. He looked confused and said he needed to talk to the used car manager about it. It would take me an hour to type the whole story, so Ill sumarize. Kelly blue book said my car in the exact condition it is in is worth $13,600 on a trade in. I kept requestimg to talk to the used car manager about my car, but kept getting the run around instead. At 7:10 the dealer and I took a 370z for a test drive while the manager looked at my car. My brother was standing outside waiting for us to get back, when the used car manager came out and said, "Of course Ill F****** look at the car! Its not like I was supposed to leave ten minutes ago or anything!" Then he saw my brother and quietly looked at my car. We got back from the test drive about 7:20, and the dealer disappeared for 10 minutes to talk the the manager again. He came back and said, "he said we can give you 10 grand for your car", he gave me his card and that was it. We left. 1. That kind of a low ball offer was an insult. 2. To come back and find out that the sales manager was cussing and yelling about having to do his job is an insult, especially when I drove 45 minutes to talk to them, and was a potential customer. 3. I work way to hard for my money to spend it at a company as rude and disrespectful as Germain Nissan. I will not be going there again, and if anyone asks Ill tell them this story, and refer them to Taylor Nissan in Lancaster, where we just had an amazing experience leasing a 2015 Nissan Rogue.