Clothes Mentor Gahanna

Category:	Clothing Store
Address:	5566 N Hamilton Rd, Columbus, OH 43230, USA
Phone:	+1 614-855-1515
Site:	clothesmentor.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 100

Reviews 12

Megan Goolie

My Mom went here today (New Years Eve) at around 2pm to sell some of her Mothers (My Grandmas) clothes that passed away a month ago tomorrow. All of her clothes are from Catherines and in beyond perfect condition but my Mom and I just really wouldnt wear them so we thought wed sell them to someone who would. Anyways they made a comment to my Mother stating, "You do know we close at 6pm today, Right?" And it was only 2pm. So my Mom handed her her bag and they took approximately 2 minutes to look through her things and she offered my Mom $3.00 cash for one black top which conveniently was the shirt on top in the bag. So I dont know if they were just not wanting to look through clothes today or just trying to make a point since they dont want to be there because its New Years Eve. But what kills me is one of the shirts in this store was one of the same ones in my Moms bag, From Catherines, Selling for $18.00 but because you are closing at 6pm today, You cant look through my Moms bag? All I know is you as the owner or whomever I may be getting a response from should probably consider hiring people with excellent customer service skills because what just happened is plain embarassing. We originally live in Cleveland but since my Grandma passed, My Mother has been staying with my Grandpa in Columbus and your store was just convenient for my Mom but I guess she will just have to continue to bring the things she wants to sell to Cleveland because the women at our Clothes Mentor arent nearly as rude and the last thing my Mom needs is to deal with some rude females that just want to get out of there because of the holiday. Honestly we both would have had more respect if one of these females just said that and would have suggested my Mom bring the clothes in a different day to be looked at. Also- You guys are selling Michael Kors puses for $120 and above. Just thought Id share that I can go to TJ Max/Marshalls and get a BRAND new one for $99-$110. BRAND NEW. Not used. But ladies, My whole point is here that you work at a resale shop. Please stop acting as if its something more than it is and try being nice/polite to customers and give them a nice experience especially someone like my Mother so I dont have to sit on Google and give a store a bad review for the whole world to see. Have a great day.

Lauren F

This store is large and easy to find, which is great. They seem to have a pretty good selection of clothing in a range of sizes. However, the customer service at this location is TERRIBLE!!! I sold some clothes here and although they bought almost everything, the girl working did not speak to me or give any eye contact when cashing me out. She spent half the time talking to another employee about what she was doing this weekend. She also literally threw my bag with the 2 items they didnt accept on the counter without saying a word when I was leaving and walked away. The store wasnt even busy!!! No thank you, no come visit us again, nothing. They literally bought over 30 items from me; youd think they could be friendly to me if they wanted me to sell there again. Also, I decided to browse the clothes for a bit to see if there was anything I wanted to buy, and another employee asked me if I could stop looking at the dresses I was looking at because she was trying to put dresses away. So rude! Anyone who works retail knows that you politely work around the customer. It wasnt busy and I wasnt lingering for a super long time, she should have waited or politely said excuse me. Seriously horrible. I would say this store is not worth selling to because of the rude customer service. I might come back here to shop, but Im even second guessing that. This store could take a lesson in customer service from the Upper Arlington store! The girls there are sweet and helpful.

Nicky Jobs

The store was fabulous! It was well lit, organized and easy to find. The only problem that I had was the customer service. I tried selling a few items yesterday. The woman at the counter wouldnt make eye contact with me. When it was time to check out they offered me less money then the clothes I brought in were worth!! The lady that checked my clothes claimed that her register wasnt open. I had to wait in line then after I was being helped she rang someone up at the register. This was a total waste of my time and gas!! What did she know about fashion anyhow she looked like Honey boo boo!

ZL Young

Always enjoy myself when I shop there. Just purchased some Alex & Ani from this store in great quality and great prices. The ladies that work there are always pleasant and fun. Go get your shop on!!

Brooke Robinson

Great resale shop for women! Love the whole company, Once Upon A Child and Platos Closet.

Amy Schmit

Always find great deals on name brands. Staff could be more attentive.

Ed Battle

I love this place I didnt have to spend a lot for something nice to wear

Brenda Caldwell

A lil pricy. Discovered a rip in a blouse I purchased.

Kristen Dansby

Not a great plus size selection but very organized

Stephanie Duff

Love the selection of clothing, great prices too!