Toys"R"Us

Reviews 46

SA

Sarah Madlock

I am giving a 3 as the experience I had wasnt the best. I had a Mattel voucher and wanted to check if they accepted those. The first person I asked didnt know and told me to ask the customer service/returns people. I waited in line to ask someone and upon being looked over a bit I finally flagged one of them down as they were walking away. They accept the Mattel vouchers! I go to pick out the items I want from a small selection of what they had. Some had the boxes looking a bit beat up, but unfortunately it was the items I wanted. One had all the pieces and one was missing the stands, I found out later at home; which Mattel was kind enough to send replacements for. So I take my items to the register where the cashier wasnt sure how to use the voucher. He tried getting a manager over to help. This took what seemed like 10 minutes to get someone over to finally help use this voucher, while the people behind me shot me daggers, like it was my fault. The cashier looked like they rather be anywhere but there. Overall it wasnt the best experience and feel all employees should know about what coupons/vouchers they accept or at the very least ASK FOR THE CUSTOMER. I was annoyed I was told to go ask someone, especially when the very next thing he did was go talk to them! I dont know if I will be venturing to this location again.

---

LI

Linda VA

Youd have to be scrooge not to like a huge toy store. As an adult I dont mind looking around with my young daughter, but shes past the age of absolutely needing to buy something at every store. If theyre still throwing tantrums, dont take them because you are totally setting yourself up to have a miserable time. Sometimes when its busy, products start to get disorganized, but overall its pretty clean, well stocked and competitively priced. Best of all, I dont have to be constantly on guard at the register like at the grocery store where they mislabeled things all the time. Theres a huge selection of toys, and theres bikes and skateboards, nerf guns and musical instruments, and a corner of the store is dedicated to baby stuff so you can check out a stroller or crib there too. Happy shopping!

---

SH

Sharon Abahazi

I have been shopping here for 10 years, the General Manager is delightful, the cashiers year round are always the best. At Christmas, remember, it is a toy store- so bring your list, patience- and get the Toys"r" credit card!!! You can thank me when you save 10% every Thursday and get rewardsdollars to use at Toys"r"us. ❤️️Ya Toys "r" Us.

---

JE

Jeniffer Cortes

Remember when this place was the greatest? It still has oodles of toys, but the store seems a bit run down inside. It certainly doesnt reflect the high prices that you are paying. They still have great Christmastime offers and door busters and are pretty much the only exclusive toy store in the area.

---

LI

Lisa Bartholomew

We went there to get a birthday present and the parents had registered there. Toys R us allows you to enter the childs name and you can print out the list. It was so helpful because everything that was listed had the exact isle number where it could be found.

---

BR

Brian Roof

They never seem to have much of a selection for toys we are actually looking for. This time it was Nerf guns. They were also overpriced by a few dollars compared to most other places. Even with a Nerf sale going on we purchased elsewhere.

---

KE

Kelly Carlson

There on a Friday evening and NO registers open. Only had return desk with one person and 20 people in line. Finally two workers opened a line. Took way to long. Who has ever heard of a toy store that doesnt want to sell anything????

---

DA

Dan Karipides

I remember going here when I was little. I love taking our kids there and seeing the excitement on their faces. I feel like a kid again when Im there with them. The staff is friendly and we can always find what we need.

---

KE

Ken Heil

Havent been in one of these in a long time. What I was expecting. A bit light on help walking around but otherwise it was fine. Need your Legos, dolls, Nurf guns, they are all here.

---

LA

Larry Zur-Linden

Amazing toys with a great selection, however the prices are way to high and the customer service is hit and miss. You can typically find the same products online for a cheaper price.

---

TA

Tazie Elward

Bathroom was discussing when I notified the service desk of the mess she said I dont get paid eanough to clean other peoples poop off of walls tell someone else to do it!

---

VI

Victoria Blackwell

They usually have some good things on sale and clearance. Kinda hard to get in and out of on a busy day on that road, but they have something for the kid in everyone.

---

RA

Ralph Weaver

Exactly what you expect, during the holidays it gets a bit cluttered but otherwise remains a very clean store and the staff is friendly and helpful.

---

AN

Andrew s

In terms of toys r uss its a good one. But like all toys r uss its generally overpriced. Selection unmatched though in brick and mortar stores.

---

RE

Renee Jute

Workers are nice and prices could be more affordable. I know its Richy area but us poor people cant come there very often. Cant afford it.

---

TA

Tammy Morris

I love this place. BUT...I was looking for a normal bat for baseball. They didnt carry them! For t-ball, wiffle, etc. No regular bat!

---

GE

George Balas

I really dont know why there is a toys r us anymore there business model is nothing like it use to be need to compete more online

---

RE

Rebekah Rogers

Seems like a ghost town the staff is hit and miss and theres not many lanes open so you have to wait for a long time some days

---

MA

Magdalene Conner

Cranky male staff at check out/returns. The ladies are really nice and the guy with longer hair is nice too.

---

RA

Raymond Fast

Great place usally have everything your looking for but more expensive than everyone else

---

BR

bryan mehaffey

Great selection of toys. Very clean location. Employees are extremely friendly.

---

PR

Priscilla Adams

While I love this location, there seems to be a lack of true customer service.

---

BE

Beky Gosnell

My son loves to come here to see whats new and play with the train display.

---

BE

Beck Radonich

A little outdated on the outside but all the same cool toys on the inside

---

GA

Gabriela Ceron

Ay muchísimos jugetes

---

TH

the cool Channel

Nastiest bathrooms! Not much selection and WAY over priced

---

JE

Jessica Detchon

Only employee we could find in the store was the cashier

---

TR

Trevor Paisley

Five stars because my four year old loves this place.

---

JO

josh argabright

Its OK only toy store around not always well stocked

---

NI

Nick Smith

its a toys r us, your here for toys, thats about it.

---

DA

David Alder

Love this place but the staff need a little work

---

TO

Tom T

Clean and well organized store. Helpful staff.

---

JE

Jensen Dash

Its a sad mess. A real sign of whats to come.

---

ER

eric crossley

Soo many items , my son was in complete aww

---

BE

Bethany Sedziol

Very hard to get in and out of traffic wise.

---

MA

Matthew Darmon

Great selections and lots of room to shop.

---

JO

Josh Berke

Much larger then the Toys R Us in Fairlawn

---

OD

Oduvaldo Pavan Junior

Ample store with lots of toys for all ages

---

AA

aaron kingsley

Best place to get the kids some new toys.

---

MA

Maria Kalikas

Great selection of every toy imaginable.

---

ZA

Zac G

Always fun, but come on its a toy store!

---

ME

Melissa Walker

Shopkin swap party was very organized

---

JO

Jordan Bolin

Clean store. Some staff seem unhappy

---

AA

Aaron H

Never had any issues with the store.

---

AM

Amy Latsch

Slow service and a poor return policy

---

AD

Adam White

Very clean place. Staff is helpful.

---

---