Toys"R"Us
| Category: | Toy Store |
| Address: | 1972 Wells Rd, Orange Park, FL 32073, USA |
| Phone: | +1 904-276-5492 |
| Site: | stores.toysrus.com |
| Rating: | 4 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–8PM |
Location
Photos 100
Reviews 55
ST
Stewart Pierson
What a mess of a store!! Now, I can imagine that its hard to keep a store tidy and well organized with such a vast selection of products and parents with bratty kids walking around messing stuff up, but this store is just unreasonably poorly laid out. Heck, from the moment you walk in you are taken through a maze of turns before you are vomited out into the Hunger Games of toy chaos. Every man for himself. Finding specific items in this store can be one of the most aggravating experiences you will ever have. Parenting is hard enough without being faced with a store like this. Perhaps Toys"R"Us purposely designed the place to force you to have to wander aimlessly, being constantly nagged by obnoxious children droning on and on about how they NEED this or that. Perhaps they wanted me to lose all of my hair prematurely. If so, congratulations this store managed to do it.
JA
JAHey Now
Not surprised folks have stopped shopping here, and will be less surprised when it closes. Horrible customer service. Called about an item. Clerk said 3 were in stock. I told him I live 20 minutes out, will you hold. He said policy is no. No prob. Now Im 5 minutes away, call to ask if item is still in stock. Clerk says yes, 1 left. I ask to hold, he says no. I get there and am told item is out of stock. Really? This is a Thursday afternoon and the parking lot is empty. Whatever. Either the clerk is a jerk or Toys R Us need to focus on customer service and hold an item for 25 minutes. Thanks for wasting my time. The store is also old and depressing.
CH
Chris Godin
Best TRU experience I have had in decades! The manager Rickey took the time to interact with our kids and us was amazing. He helped us track down some formula we were looking for and even called other stores in the area to make sure he was able to find it. It was all done quickly and with a smile. Anytime I need anything this store sells Im going here first...the store was clean and organized, amazing staff and really made me feel like I had stepped into a toys r us time warp...these guys do it right!
BR
Brian Hougland
Mike took good care of us. Announced my daughters birthday, gave her a little tiara and a balloon. I dont know how yall found that guy but dont let him go. His energy and overall happy personality is what you would think of working at a toy store but never see in real life. That guy makes me want to take my kids back there. Im not kidding. It really was that good of a shopping experience.
JO
Joffrey Mas
Me encanta este lugar porque puedo conseguir todo lo que necesito para mis hijos y para mí si es necesario, objeto para todas las edades.
BR
bryan whetstone
Toys"R"Us seems so much different than when I was a kid. I go here from time to time, but in general the company seems to lack customer service focus and has some what trashy feeling stores. certainly here at this location, but also others in jacksonville.
CA
Catherine Davis
The management are a bunch of rude idiots. The whole store is run down. Go to game stop for your games and pretty much any where else for toys, because their prices and selection are not competitive at all. Dont waste your time or money shopping here.
JU
Juan Cintron
Good deals going on this weekend. Employee are busy, but still try offering help. Do double check the price of items bering rsng at the register. Had two items with incorrect (higher) pricing. But was handled after I pointed these out.
JE
Jeanne Sutton
Store is older. The selections seemed to be low in stock but it could have been between stock days. The staff was helpful and friendly. Parking is plentiful. This store is set back from the main road.
SH
Shannon Baker
Better Lego selection than the much newer and more crowded Town Center location. Just off the interstate and plenty of parking. Im not a fan of Orange Park, but I am a fan of this store.
JO
John Morrison
This store rocks! We also go to this store because they have Lego Builds for the kids to take home. The staff is extremely friendly and willing to resolve any concerns that might arise.
A
A Private User
Excellent service via phone to find a product I was looking for. Not only that, was far cheaper than anyone else. Whod a thunk it?!
JU
Juan M. Hidalgo
Muy buena, gran variedad y a buenos precios
SA
Sara Ann Hutchins
I always find what I need here, and with price matching policies and my rewards card, I rarely buy toys anywhere else.
CY
Cyberstorm Fox
Great selection of toys from a long time store location. Hard to find from Blanding, look behind the Taco Bell.
GI
Gin Munro
The staff is awesome very helpful with everything. I tell everyone how great my experiences are there
DA
Dan Greer
Great selection. Helpful staff. Old building and not so great part of town but what counts is inside.
AR
Arturo Zepeda
Truck loads of toys if you cant find something.... Look again or They dont make it anymore
CA
Cary England
This is a big store. Easy to get lost in it. Large selection of toys to select from.
G
G Briley
It is a decent TRU. The inventory was fine but the layout is a bit cramped.
RD
RD Deployment Vids
Anthony was extremely pleasant, professional, and helpful on the phone.
WE
Wendy Steverson
People were very friendly and helpful,and knew where everything was.
JA
Janel green
Went to buy a pool, very easy and fast. Great customer service.
SA
Saundra Barnett
My 10 year old son loves this place as much as I did at his age!!
RO
Robert Dixon
For an older store, its clean and is well staffed and stocked.
HE
Heather Keen
Wonderful management and sales team when my family shopped.
JA
Janice Haire
Workers very helpful but I always spend so much money
BO
Boston Red Sox vid
Very helpful staff and clean. Good selection of toys.
MA
Matt Schilling
Helpful staff, very friendly. New items regularly
TA
tamara jones
Kids can be kids and lots of toys from everywhere
BR
Brandon Kotsch
Easy access from Blanding and close to the mall.
BU
Buck Loggains
W
DO
doris barfield
Because my grandson got something he wanted
ER
Eric Hutchison
Employees werent very helpful or friendly
MA
Makayla Harper
best prices and amazing customer service
NO
Norm Frederick
Great people fantastic customer service.
JU
Just Trimica
Wonerful! I needed a quick birthday gift
MI
Mia Vox
Decently stocked, clean, easy to find.
SA
Samuel Cordova
Nice place for shopping for Christmas
DA
David White
Old location but the toys are great!
SY
Synia cooking videos and show synia jones
This a very nice friendly store
JA
Janet Harris
Very helpful and professional
TE
Teleka Tillman
Always helpful and friendly.
TR
Tra L
Descent prices and variety!!
MI
Miguel Ojeda Jr.
Where a kid can be a kid
MA
Main Lolo
where the chicken at!!
TH
Thomas Baldwin
Clean well stocked
LE
Lewis Phillips
Decent location.
JO
john gibbs
Because butter
VI
VINCENT VOLASGIS
Very awesome !
DC
DC Carlisle
Its okay hey
DA
Dat_Bebe Bhadd
Great place
MA
Matthew Green
Awesome
KA
Kassie Reeves
Clean
PE
Pete Rey
Fun
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