Kmart

Category:	Discount Store
Address:	241 Wooster Road North, Barberton, OH 44203, USA
Phone:	+1 330-745-4426
Site:	kmart.com
Rating:	3.3
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–9PM

Location

Photos 31

Reviews 33

Lisa Devenport

They need to change the google map to say crappiest place on earth! Terrible customer service skills !! Called them to check to see if they had an item in stock before I drove to the crappiest place on earth! They had me on hold so long I thought you know what Im gonna drive down there I walked in and they make it a habit of putting people on hold instead of actually seeking the item and giving support. When I walked in I saw the kiosk workers lollygagging so I hung up called again they didnt realize I was in front of them on the side isle. I watched them pick up ask what they could help with put me on hold and snickered! Bail money would have been more expensive than the item I needed so I opted to drive to another store instead of confront them at that moment. Ill never go back to the crappiest place on Earth you shouldnt either.

Miss Johnson

They NEVER answer the phone. I started a Layaway online and went to pay at the store on my first due date which was 12/08/2015. I took a few items off and asked how much needed to be paid on my new total. I was told I could pay whatever I wanted. My receipt didnt show an updated balance, my next due date or payment amount. The cashier was so unhelpful and just told me not to worry about it. I decided to make my next payment online and was having issues. After chatting with a representative on the Kmart website I was told that my Layaway was delinquent...I asked how so when I was just there last week. They then told me I hadnt made a payment and gave me what my total was before I even took items off and made a payment. Keep your receipts people.

Service Dept

Horrible! Purchased an item and paid most of it with cash and needed to use my card for the remaining amount. The cashier (who was very vocal about not knowing what to do because it was her third day) never processed the cash and put the whole thing on our card. Then, our receipt did not print. Good thing I checked my bank account before we left and caught the mistake. When we walked back in to the cashier we had to wait half an hour before a supervisor even came over. Once we got to talk to the supervisor she walked away and we had to wait another 20 minutes for our refund. I will never shop here again. Completely understaffed and untrained.

Buddha man

Ordered A shirt online and paid for it,I opted for in store pickup at this location. Recieved email item was ready for pickup. When I showed up first they couldnt find the shirt,then it took 3 cashiers and the girl at the customer service desk (who had a really bad attitude) 40 MINUTES !!!! to figure out how to process it into the register. If I hadnt already paid for it I would have certainly walked out. no wonder Kmart is a struggling business, totally inept workers. Good luck to them and anybody else who chooses to shop there.....Im done with Kmart.

Krystal Tomlinson

I wish they had a few more associates so they werent spread so thin, but they have always been pleasant and helpful. I wish Kmart in general would update their look (its like they havent changed in 30 years). Its clean and organized- just needs so updating. Their prices are pretty good, and sale prices even better. I like that I can walk to this location and that I dont have to go 20 minutes away to slog through the mess, shenanigans, etc at a giant Walmart full of everything I dont want/need.

99pcast

Decent place to find cheap merchandise. I stop in regularly as its close to home and for the most part they do have some good deals on certain things but variety here is lacking. They definitely give the impression they are close to dying off as the electronics sections looks a decade behind the times and there are no self checkout lanes. They also seem understaffed as its rare to see more than two lanes open even when its busy and lines back up. But not a bad place just average.

malita sherfield

Called today only to ask if I could pick up my paid layaway since l was picking up my order l got on the net. I was on hold immediately without asking and for more then 3 times. I dont know why l just could not get an answer before driving out there. Wow Kmart, get some more help and better service, please! I really disappointed with this because l know this Company is working hard to keep stores open. Get more help.

robpenabel

Always under staffed unfortunately. This is difficult when purchasing a heavy appliance or item that is usually located on a top shelf. My other complaint is that merchandise is very often not priced and one has to search for an associate to come over and scan it (particularly the large heavy items mentioned above).

erica payne

God forbid you use their bathroom after making a purchase....they sent an employee out to write down my liscence plate number and called the police because they assumed i was stealing.. Never spending money in this place again. By the way their restrooms are disgusting.

Pam Bajcar

I went to Kmart for one item there was only one check out open and I needed some assistance in finding this item and no one was available to help frustrating Ill drive the extra miles to Walmart

Roy Pletcher

I loved going here as a kid. The place has went way down hill. This is the only department store in my community so sometimes there is no choice unless I want to drive 10 miles.

THOMAS BOHMER

This store is really hit or miss when trying to find things, and they when ever I stop in there is usually only one check out lane.

Tammy Wade

The prices are good especially if you shop the sale items. The store is clean. The checkout lines are usually pretty fast.

Harmony Schultz

There is never enough registers opened and the lines are all the way back into the isles

Barbara Rosenberger

I got what I came in for without having to wait in line. Cashier was friendly.

Kathleen Bergreen

Great customers service sometimes the employees are very over worked.

Rory Culbertson

Got locked in the garden center once. I try to avoid this place.