Wilmington PowerSports - Wilmington

Category:	ATV Dealer
Address:	2958 N Kerr Ave, Wilmington, NC 28405, USA
Phone:	+1 910-251-3733
Site:	wilmingtonpowersports.com
Rating:	3.4
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed

Location

Photos 64

Reviews 9

David Peterson

**Update** After I posted my review on facebook they called and said they would not service the Polaris that I purchased from them for $14000.00. When I went to pick it up I had a video rolling on my phone . The salesperson that I purchased it from said they were going to charge me for cleaning because it had mod all over the filter and drain plugs. I asked him to show me this and I took a video of us looking at it. There was no mud on the filter or the drain plugs. They just didnt want to take the time to clean it at all. Even when I said I would pay the $75. I also have the salesperson on video stating that they could not longer service it because I posted a bad review on Facebook. I guess they only allow good reviews . I guess I should have purchased a Yamaha **Update- They called me after I got to work and said that now it would be $100 to clean it. I guess since I decided not to buy the accessories they are charging more to clean it. These are real stand up guys! The Sales department was great when I bought my new 2015 Polaris Ranger 4 door . I took it back today to get the first service. I spent an hour inside order $1000 worth of accessories and when i went to unload it from my truck one of the members of the service department told me that i need to take it and clean it at the car wash. I explained to him that i had cleaned the front end and motor but i was running late for work. He said that it wasnt clean enough and that they were going to charge me $75 to finish cleaning the mud off of it. $75 to wash the mud off with a water hose for a customer that just spent $15000 with them?. This is not a BMW dealership! It is an ATV service center. ATVs get muddy. Yes I did not clean it entirely and I told the service writer when I was writing it up that they would have had to clean underneath the back end . I thought they may charge me $20 or so but not $75 to wash it off. That it ridiculous . I asked them to only do the recommended service and cancel the accessories. I hope the $75 they charge me for cleaning it is worth losing the money I would have spent with them. Make sure you clean your ATV before taking it to Wilmington Power Sports.

Brad Schaefer

Im not sure what these people are talking about with the negative reviews....they must have gone to a different place than I did. The people at wilm powersports were awesome to me. I have 2 2007 Yamaha wave runners that needed some serious work and they were more than happy to take them on. They gave me a estimate for the work and when I picked them up (way faster than I thought during the busy season) the cost was way below the estimate...I thought they must have only charged me for one. But no, it was for both. The work was top notch and I even got to talk to the mechanic who worked on them and he told me to watch out for things that were fine now but may need attention at a later date. The skis run awesome and I couldnt be happier with the service I received. A++ mechanical work and customer service. Highly recommend. Will do business with them again

Stereo Guy

For the last three years I have purchased everything I can related to my dirt bikes and riding gear from Wilmington PowerSports. I have been to many shops, but never experienced a high level of quality and service until I found this shop. I have never purchased a vehicle from WPS, and still get treated like a VIP. The pricing is competitive, the quality of service and products is excellent. They always time as much time as necessary to answer my questions, and even give me advice on working on my own vehicles. Its hard to believe some of the negative reviews. I can only imagine that some of these people are unreasonable. I have found them to be nothing but a well run shop with a very professional staff. I wouldnt shop anywhere else!

Timothy Smith

I called them to see if they could program a key for my Seadoo, that I just purchased used. Keep in mind they sell new Seadoos. They guy on the phone said yes, it my take a couple of hours, I sdid thats fine. I drove over an hour to get there. When I arrived, the guy asked, "what year model" I said "2002". His response was, " they aint trying to work on 2002s or 2 strokes". I told him the key issue, a reverse cable, and changing plugs should have nothing to do with engine work( its external in case they are reading), he said he would double check with the guys in back, and confirmed they would NOT work on my skis. I have wasted the last of my time their, I hope you dont waste yours.

A Private User

TERRIBLE! Our motorcycle needed back brake and rotor. Took 2 plus weeks before they even ordered the parts. Took another 2 weeks before the repairs were completed. When the bike was ready for pick up we were informed that there was a scratch on the custom mufler and they couldnt have done it. LIE!! The scratch was not there when we dropped the bike off. We paid for the services we received $500 plus and will never return to this place again. It will now cost us another $800 for the repair or replacement of the pipes. We take pride in all our vehicles and we know every scratch dent and knick, yes we are a little anal about our investments.

John Creo

The worst!!! They had my ski for two months. Totally ripped me off for the repair (over $700.00) I got the ski back after its supposed full service and it would not start. (dead battery) I finally get it running and 15 minutes later I broke down again in the ocean. I took the ski to a different dealer they where able to get Seadoo to cover the repairs under warranty because the repairs Wilmington power sports where done incorrectly. So Im happy with Seadoo but would never deal with Wilmington Power Sports again and you shouldnt either.

bill milligan

These guys are awesome! I have been doing business there since 2010 when I bought my Victory. Their service has been great and any parts I have needed tires, brake pads, oil change kits ect have been very reasonably priced. If you need a four wheeler Can -Am or personal water craft, check out Andy and his team at Wilmington Powersports

Lonzell McKenzie

Almost NEVER rate, but these guys are just great!! They took my warranty when all other surrounding dealships didnt want to be bothered! Very patient and helpful people especially Brandon and Authur! Work is A+ as well! Found my preferred Polaris dealer and must tell the world ! -Lonzell McKenzie Rico Dragstrip

Arlene Romeo

No stars so disappointed!!!! Had to post one star. Got a service safety recall from Polaris which stated call closest dealer which is Wilmington power sports called and was asked if we bought our bike from them when I said no I was told they would not do the SAFTEY recall WOW Think twice!!!!!!