Rack Room Shoes

Reviews 6

RO

Ronald Barthelus

We all have our days, and I get that. Ive had my share too...But if a customer walks in the store and there are 3 people available after theyre done with assisting other customers. Someone should greet the only remaining customer at minimum and ask if they need any help. I came to purchase 3 sets of shoes...1 for me, 1 for my youngest daughter, and 1 as a birthday gift for my wife. I guess these sales are not that important. The one sales person that spoke, I happen to turn around as he was going to walk past me and I said hello and he responded in kind and proceeded to the back. I have had 10 years of retail experience from working the floor, to store manager, to general manager of 5 locations. Customer service has certainly changed. Brick and mortar will continue to lose to internet sales with experiences like these, since essentially this experience I couldve had at my computer. I cant blame the store so Ill just purchas at a different location. Or maybe find the same items at online retailer. Whats amazing is I took the time to post this, I normally dont do it, unless Ive had a good to great experience...or poor one.

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AL

Alysha Everson

Faye was very helpful and super nice! The other gentleman was helpful as well with trying to find the pair of wedges I wanted that they did not have my size in stock with. She reminded me of my $15 rewards I had earned and we had a delightful conversation :)

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MI

Michael Kirkham

The sales girl could not have been less helpful. I came in saying the the shoes I bought for my little boy less than a month ago were poorly made and her only comment was " well, I will leave you here to pick something else out".

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CA

Carlos Sibello

I get all my shoes from this store. Their staff is extremely helpful. I exchanged shoes more than once there with no questions asked.

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DA

Dan Barr

Friendly staff but Ive had some problems finding the right shoes for me here

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SA

Sandeep Patel

Value for your money

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