Category: | Appliance Repair Service |
Address: | 2126 Spartanburg Hwy, East Flat Rock, NC 28726, USA |
Phone: | +1 828-693-1832 |
Site: | blueridgeappliances.com |
Rating: | 2.6 |
Working: | 8–11:30AM 8–11:30AM 8AM–5PM 8–11:30AM 8–11:30AM Closed Closed |
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John Fridinger
My landlady called these folks to fix the dryer of a stacked washer/dryer because it was loudly and rhythmically squealing in time with the drum turning. She requested that they replace all parts that commonly wear in that dryer at the same time. She gave them the make and model number so they could bring parts along. They took well over a week to respond, and when the repair person did finally arrive he took it apart, put a little grease in couple places, replaced no parts, fumbled at putting it back together and charged considerable. After two dryer loads the dryer began to make extremely loud banging sounds. When this was called in it was met with considerable resistance by the person answering the phone. The same repair person came a couple days later without any notice, and with no preparation or sense of what was happening, as if the person answering the phone hadnt told him anything. It took him hearing the banging to believe it. He took the dryer apart, but had come without parts. I gave him a couple screws I had laying around so he could secure something that was loose. He pronounced it fixed and hurriedly left. On the very next dryer load the loud banging returned. They took two weeks to return this time, after requiring that my landlady pay for parts ahead of time. The same repair person came, replaced some parts, charged considerable more for the time, said it was fixed, and left. First load in the dryer after the repair person left didnt dry, checked and saw the drum was not turning, though the sound of the motor could be heard. Another call and managed to talk with one of the owners this time. She sent out two older men three days later, who took it all apart to discover that the drum was jammed and had burned up the belt that was one of the parts the earlier repair person had replaced. They took pictures and discussed together how it was now jammed because all the banging had bent some things, and that it was not their fault because someone else had been in there before they had been called the first time, this based on the "evidence" of some screws missing from the dryers back plate. Their "logic" was that those missing screws (3 out of 16) had loosened the structure up enough to allow the previous banging from the loose plate (that was NOT loose when they were first called) to bend some of the structure. It is very clear that the two mens sole purpose for coming out was to find a way to avoid all responsibility. They went away leaving the stacked washer/dryer disassembled,, parts spread out in the garage. They then called my landlady and told her that the cause was not their responsibility because someone had been in there before them, and that it would cost her another $600 in parts plus $65 an hour to fix and reassemble it, to be paid for up front. At this point she had already spent in the neighborhood of $300 with them. Throughout all of this the person in the office answering the phone was adversarial (from the get go), resistant to any real communication, and actually became threatening when challenged to rectify what was obviously occurring. My landlady dropped it and went to Home Depot and replaced the stacked washer/dryer with a washer and a dryer side by side that are great. They were on sale and cost $600 for both. The epilog is that the only previous repair that was done to that stacked washer/dryer was done by Blue Ridge Appliance, a few years prior, to replace the heating element. My landlady was eventually able to find the receipt for that repair.. And in googling around, one common way to access and replace the heating element for that dryer is to remove the back plate that it is attached to, the one with some screws missing that they used as "evidence" for avoiding responsibility. And, to top it off, the stacked washer/dryer was purchased from Blue Ridge only a couple years prior to that. Never in my long life have I seen such persistent incompetence and willful irresponsibility. (The previous "reviewer" is from Blue Ridge Appliance.)
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kristen candella
I called my home warranty company 2 weeks ago as my washing maching was flooding my kitchen. I was told within 24 hours Id be getting a call from Blue Ridge Appliance. 4 days later, no call... I called them. No answer. I called back the warranty company (was on hold for 45 minutes) and asked to change plumbers, since clearly this company wasnt coming. They said first they had to call Blue Ridge Appliance and confirm. They spoke with someone named Nancy who asked that we did not change plumbers and guaranteed someone would be out Friday. Fine, except that was Monday. Now were at 2 weeks later. Not necessarily their fault, they could be busy. Friday finally came.. I took off work and waited home til 1. No call, no show. I called them and got a different woman. This woman was rude. I asked what was going on, the woman said theyre behind and theyd have to rescedule for next Friday.. now 3 weeks later. And Id have to take off work again. "Well, they have until 1 to get there and you arent giving them time. If you cant wait until 1 then we cant help you." Its 12:56...? Guess I jumped the gun at 4 minutes. I told her Id wait for the guy if that was the issue. "Youll wait 4 minutes?" Rude. No, not 4 minutes. Ill wait for the guy. She said if I wanted a different plumber I should have called the warranty company, I said I DID and they guaranteed theyd be here, she said it wasnt their problem. Terrible company, terrible customer service Dont waste your time. Its now 1:10 and hes not here and hasnt called. Edit: he called at 1:15, hell be here by 2. If someone had called earlier I could have ran all my errands in the morning. Edit#2: Didnt fix the washer, didnt look at the washer. Charged me $100 claiming that the warranty company requires it. Called the warranty company, they said thats not true and gave me a $100 credit. Ridiculous. Had to hire a second plumbing company. The new company came and fixed it.
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Connie Blythe
I would have given 0 stars if I could. The customer is right that said the scheduling is the worst. I live two hours away and I have asked to get the last appt. only to get the first and the first to get the last. It seems what ever you ask for well in advance she does the opposite. Since this is a vacation home it is hard to get there on the only day they come to my area, which is Wednesday. I have been without an ice maker for 6 weeks and I am waiting today to see if I get it back. I have had repair services for over 45 years and I have never had a company so hard to deal with. That being said, the technicians have been great.. I cannot fault them for what the front office does. When I get it back I will never use them again.
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Monty Shelton
We had bought a refrigerator from them and they missed 2 scheduled appointments. The refrigerator we found out after 2 months of it rattling away that it was a floor model and had an issue the every time the compressor kicked on made a rattling noise. So after an attempt to fix it I simple request to exchange it for another one. They gave us 50% credit of what we paid for it, and then even charge us to bring out the next new one we bought for them. I mentioned the ordeal to the technicians I thought worked for them and they made it clear they are sub-contractors and dont deal with customer complaints. I have since found out from others they have had less than good service with Blue Ridge Appliance.