CPR Cell Phone Repair Charlotte - Myers Park

Category:	Mobile Phone Repair Shop
Address:	4425 Park Rd Suite 130, Charlotte, NC 28209, USA
Phone:	+1 980-219-8381
Site:	cellphonerepair.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–4PM

Location

Photos 18

Reviews 12

Edwin Yanes

Im usually not one to ever complain about service unless something is reluctantly lackluster. I should have known when I called and asked about making an appointment that this wasnt the spot once the person in the other end seemed more than uninterested in hearing what my issue was. I still dropped my phone off to a person who made it seem as if I were interrupting their day. I left and came back to pick up my phone in an hour. When I arrived I inspected my phone and realized that the "glass replacement screen" was not that great. With if hours my screen has scratches on it. I am careful with my devices to avoid any issues so I was surprised. Later that week as I was unlocking my phone the screen came apart from the device while I used the fingerprint function on the home button. I took it to the shop the next day and the gentleman there explained that the screens they used were nothing compared to the apple quality. While I appreciate their honesty I feel the quality of customer service should be higher and attention to detail a higher priority. I now have once again a cracked screen just 2 weeks from the date of replacement, not from dropping my screen or being careless but because I continue to use the fingerprint feature on my screen. I am hoping that no one go through this experience while I regret not going to the Apple Store at the beginning of this process. I hope this is a warning to other consumers as I know that paying $120 + is about what a genuine replacement would cost. Management I know this may not be the norm for your establishment but my phone is not the only thing slipping through the cracks.

Garth Vader

A new battery for the iPhone 4S has a rated capacity of 1430mAh (milliAmpHours). The battery that CPR put in my phone has a rated capacity of 967 mAh. It doesnt even last an eight-hour business day. A new battery for the iPhone should have very low Cycle Count, meaning that it has only been charged once or twice. The battery that CPR put in my phone has a Cycle Count of over 400. I made a total of three trips to CPR, made several phone calls, and sent several emails with screenshots showing the below-spec condition of the battery they installed. They refused to provide me with a full strength new battery and refused to issue a refund. They also lied to me about replacing the battery. Also the CEO/Founder of the company was arrested in Charlotte for driving while impaired. CPR = THE WORST

Kelly Hughes

My iphone 5 died and would not charge. With my kids in tow, I arrived at the Myers Park location around 4:00pm, walked in with no wait, and explained to the staff member that my phone would not charge and that perhaps I needed a new port. The staff member took my phone and asked if he could try to clean it first. I handed it over to him, and within five minutes, he brought it back to me and said the port was just filled with lint and needed to be cleaned and that I didnt need a new port. He did not charge me a dime and refused to take any payment. He was fast and friendly, and I very much appreciate that they did not encourage me to get a repair that was not needed. I would most definitely recommend this business.

Matt Pahoumis

The staff at Cell Phone Repair were extremely knowledgeable and friendly. They were thorough in their efforts to resolve my cell phone issue. Although they were not able to correct the issue (due to a manufacturing issue, the motherboard of the cell phone was burnt) and had charged me nothing, they spent time on the issue and took the time to educate me on various cost effective options that did not include purchasing any services or items from them. I would highly recommend seeing them and appreciate their honesty and focus on customer satisfaction over sales/profits.

Amber Sharlow

Right after relocating to the Charlotte area my phone screen cracked. I took it to CPR phone repair and they replaced the screen for $200 which was covered by a warranty from cpr. About a month ago the screen they replaced cracked which was quite frustrating but I called the manager Kevin, explained what had happened and where the screen shattered and he replaced the screen free of charge. Kevin and Brandon were both great to deal with and I had my phone back within less than 2 hours on both occasions. Highly recommend using this cpr location.

Tambra Nichols

These guys are "phone"savers. My phone went for a swim and if I used insurance they would have just replaced the unit and i would have lost tons of photos that werent backed up (my fault, cloud storage was full.) The managed to give me my phone back the next day and it has worked perfectly. This was such a great solution, I wish I had known about it before. Chris was the tech who saved my phone. I wasnt ready to buy a new phone and deal with all that set up hassle( hours saved). I have already told all my friends.

Phil Black

Horrible customer service. I came in with a Samsung Galaxy S6 that I had already done the troubleshooting on. I wanted them to pull the battery out and put it back in to do a hard reset and the guy at the counter said that he was worried they would crack the glass. Youre a cell phone repair shop, if you are even halfway decent at what you do the back glass wouldnt crack. Dude wouldnt even give me a price to do it. Do not take your phone here. Take it to Michael at Batteries Plus in the same complex.

Annalisa Alden

I highly recommend this business. The manager was great at explaining the issues with my phone and accommodating the short time frame I had to get my phone repaired in. They seemed to really care about giving good quality service and helping out grit customers. Prices were reasonable and they were great about understanding my budget. Thanks, CPR!

Mills Lott

Was so impressed with how nice the staff was here. I had a problem with my phone charging, turns out it was years of pocket lent clogging my port, who knew? They cleaned it out for free in about 5 minutes. Great place with a really nice staff, I highly recommend everyone to at least talk to them before having to buy a new phone

Lisa Barnes

The Myers Park store off Park Rd is awesome! I came in late with a bent and shattered phone and they were so accommodating to stay and work on fixing it. Kevin and Marcus couldnt have been nicer and went above and beyond!! I am impressed with the level of quality and service. Phone good as new. Im so appreciative. 5 stars!!

Jamie Phelps

Incredibly helpful staff who stand behind their warranties. They may seem expensive of youre a self repairing type like myself, but they do a better job than I could and they stand behind their guarantees and were able to quickly repair my phone after their first repair failed at no cost to me.

Jane France

I had a great experience! I thought I would have to but a new phone, but my service provider recommended that I try here first. Turns out all I needed was a factory reset. It only took about an hour and a half. Staff was very friendly and my phone works again! I would definitely come back.