Verizon

Reviews 4

CA

Cassandra Larimer

Its a shame that there are so many negative reviews for this store. Im sure some are reflections of the customers attitudes rather than the employees. My family has been with Verizon since 2003 and this was hands-down the BEST customer service experience that Ive ever had in a Verizon store. I went in last night just to check out the phones. Antwaiin kindly pointed out that I was previously given misinformation about the best phone upgrade option. When I was doubtful, he took the time to crunch and write down the numbers for me. On that note, another lady specifically named him in a negative review, but I think she may have misinterpreted what I perceive to be professional confidence and a no-BS attitude. He cuts to the chase and backs up his assertions with evidence. Today, after experiencing frustration with the ordering process on the Verizon website, I called the store to see if they had what I wanted in stock. They had one left and Kris graciously held it for me while I drove to the store. Kris also saved me a ton of money by sharing Verizons current trade-in promotion. I got $200 towards my next purchase rather than the $55 I was quoted online. Almost quadruple the savings! He also informed me that my familys plan includes a 25% discount on accessories, so I got set up with a solid case and screen protector. He also pointed out that I had not backed up my phone to iCloud in over a year (oops), which turned out to be a never-ending process, and even though Im pretty sure I made him late for his lunch break, he remained incredibly kind, helpful, and patient. Unrelated to phones, my car key fell off my carabiner while I was shopping and was temporarily lost, but the store associates immediately commenced a search and quickly found it. I was provided with superior customer service in every aspect, it wasnt just about making a sale. Oh! And I want to give a shout out to the manager that I overhead providing conflict resolution for a lady that was "not a happy customer" (her words). She was a tough one. Kudos to him for being so patient and attentive. He spent a lot of time educating the customer, responding to her concerns, and finding a resolution that honored both parties best interests. I swear Im not a creep or a habitual eavesdropper, my iPhone really took that long to back up to iCloud. Thank you for being awesome, guys!!

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Amy Liza Williams

Worst Customer Service I have ever received since using a cell phone. My phone started having software issues while I was out of town at a conference. I had stepped away from the conference to go to a Verizon Store in Miami. I had a tech look at it, and call customer service. I was told that I could do a warranty exchange, and they could sent it out in a few days. I was going to be on the road, so I had to wait until I got home. They looked to see if any stores had a loner phone so I could at least still use GPS, and have a phone on me for safety while traveling. It sure made things difficult for me on my trip in many ways. I use my phone for work, so I was unable to work that week. I also went to Best Buy to see if they had anything. Again a tech looked at the phone, couldnt fix it, and again a rep on the phone said warranty exchange, but I would have to wait. So I did. I wasnt able to afford to purchase a new phone and prepaid service, so I had to travel without. When I got home I went to this Verizon Store to do the warranty exchange. The Manager, Jenni was very rude and condescending to me. She said that she would not accept the phone as a warranty exchange because the volume button was stuck, and therefore why the phone was having issues. They did not offer to try to unstick the button, or seemed to be concerned with my experience while traveling. In fact, she said that she wouldnt even look at my account until my account was taken out of "past due" status. I just paid them about 2 weeks ago,what I was asked to pay and have not received another bill. So I dont know how thats possible, or even how much its for. I think its awful that here I am saying Help! I need a phone, and no one else mentioned a bill or asked for money upfront. I have budgeted to pay for the service, when it was due again. It just seems that they are just concerned with how much money I give them, instead of providing a service. You better believe I filed a complaint. Will never use that store again. Update: I went to a third party Cell Phone repair place, They fixed the phone on the spot and charged me $30. Verizon wanted $300. I am disgusted I also finally got the bill that was past due. I think that you should get the bill first, BEFORE demands of payment are made. What a horrible business practice. .

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Christian Gonzalez

I dont know why all these negative comments about verizon Ive been a loyal customer for over 2 years and never had a problem. I think the problem with people these days expect every problem to be resolved without any explanation on what is wrong with their device, you cant expect someone to fix your device if u cant say what is wrong with it... all the service representatives there are always eager to help and act professional I know because I visit there often looking for new devices to buy. What people dont seem to understand is a place this size is going to be full of new clients/current clients so yes there will be a queue list but everyone gets taken care of and people always go in the worst times when it really gets packed so yeah they are going to complain on how awful customer service. If they really did they wouldnt open the door as you come in, greet you immediately, and ask you how can they help you, and if they are full they will literally tell you a waiting time... yet people still decide to wait anywhere from 10min- 1hour and give negative comments for taking a chance and waiting for an hour Which makes no sense to give negative comments based on their poor choice. Also the times Ive been there with long waiting times I occasionally have the spare time if not I try another time. That simple

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David Wilson

Got a new phone, and needed it activated and phone numbers transferred from my old phone. The service lady took a BROKEN DENTAL PICK and attempted to open my new phone. You guys dont have a screwdriver? So she asked me for a coin. This did work to open the back panel of the phone. When we asked her to make sure international calls were enabled, she immediately rejected this, and said that it was not possible. Hello? My family has been on an international plan for years. Whoops, when we made her look it up, she realized it was already enabled. The LOUD music from the speaker next to us was also quite annoying. As bad as this all was, this was actually a better experience than several years ago, when this same store didnt even activate my phone -- yes, this time we made sure they activated my phone before we walked out the door!!!

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