Nordstrom The Westchester

Category:	Department Store
Address:	135 Westchester Ave, White Plains, NY 10601, USA
Phone:	+1 914-946-1122
Site:	shop.nordstrom.com
Rating:	3.7
Working:	12:15–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 35

urser nmae

Extremely rude & unhelpful staff in kids department worst cashiers and managers and assistant managers did not help me or listen to me at all! spoke to most of the kids department staff As soon as they hear the word "return" their attitude negatively changes & practically threw merchandise back at me they dont wait to hear what customers have to say and will rudely cut you off constantly!! staff is unprofessional and constantly pass responsibility around to different managers made me wait for 5 hours they, the kids department, sold me a defective product, specifically UGG Boots which I received used when I payed for new UGGS, and did not return the product claiming all different kinds of excuses such as not being able to return merchandise over a certain period of time even though there is no return policy on the receipt ! Aside from all that, staff members were speaking to me with such disrespect! I was completely unhappy with my Nordstom experience in the kids department and do not recommend going to the kids department at all! Staff has very unprofessional, negative attitude toward customers, no one knew what they were doing & I felt like I wasnt in Nordstom! I felt like I was dealing with people who really degraded me and that Nordstom hires just about anyone!! The kids department was a extremely ghastly experience and I do not recommend anyone to have to deal with that kind of staff!

Chris Malara

The thing with the Nordstrom is that you get what you pay for and yes you pay top dollar and thats not necessarily a bad thing as there stuff is quality unlike the discount stores ...the service esp is great as with the mens suits dept they work with you until the end when you purchase making sure everything is in order ..and the fragrance and cosmetics dept is top notch never seen so many talented woman working in one dept...if they dont know a brand or able to answer a question its probably bc something doesnt exist kudos to the manager for training the team to be so on point ... No wonder why they are top in sales on the east coast year after year ...

A Private User

I just moved to Connecticut from Southern California. I was really disappointed with Nordstrom (the Westchester). It was small and they did not have great selections for shoes and clothes like one in South Coast Plaza, Ca. Nordstorm was my favorite place for shopping, and believe me, I do shop alot. Maybe I should write a letter to Nordstrom about upgrading the department at Westchester. Until then, I have to fly back to west just to go shopping at Nordstrom. By the way, last month when I went back to Ca., there was a new Nordstrom just open at Newport Beach (Fashion Island Mall). It was the perfect shopping experiences......

Frederick Rothe III

This Nordstrom has vastly improved over its original inception a total renovation has improved the Mens department. Sadly, it is on one floor instead of two. Improvements throughout the store, on each floor. Personal Stylist worked with me, and was wonderful to meet, and to get her ideas. Many things about Nordstrom I really, REALLY LIKE. Call the store, order items, free shipping. Plus, I live in a tax free County, unlike Westchester. No sales tax under $150. Has become my go to store, both online and in store.

Lindsey

This Nordstrom is good ... but not great like some of other other big locations. Ive definitely found good things in this store but the selection is not as great or varied as some of their other stores. If you need that...the Paramus store is huge and carries everything. Its better for the higher end stuff and just more selection. Still a good store and Im glad its local. I love the Nordstrom Rack in White Plains...worth checking out!

David Joura

My wife my son and I went to get shoes for all of us, and the people a the kids dept are super nice and the ones at the ladies dept are nice also, but the gentleman that works at Mens department has an attitude and the service was awful, I ended up not buying my shoes :( no star for him and five stars for the other guys but over all 2 stars.

Rebekah Townty

If you are patient, and not stick to one specific item, you will find clothes that usually cost double for half price. Nordstrom is a place I have been shopping at for many years, since the days I lived in LA, and I still stop here once every few months to renew my closet.

Zeeshan Salam

Got alteration order in time to my place before flight to attend a wedding. Prompt to reply. No wonder I drive four hours to this Norstorm store to get my stuff..bc I know they got me covered. Two thumbs up!!

Nikki Rosen

My experience at Nordstroms always makes me feel like "I am ontop of the world" i have my own personal shopper and the food in tge cafe is amazing.

A Private User

This store is awful! Staffs here are lazy and rude. No one even bothered to ask me if i need help. Customer Satisfaction is ZERO!

Donovan Olson

This Nordstrom as almost all Nordstroms is amazing. Great staff, very clean and always get the experience you would expect.

Gloria CPM M

Whenever I come here its a great experience the staff is wonderful and the menu is good. After a long shopping day

JP Loingsigh

Theyve got a bit of everything. You can probably find it here, but there is a shortage of staff.

Jeffrey Hale

Friendly staff and outstanding customer service. Cannot recommend this location enough.