Leo Kaytes Ford

Category:	Ford Dealer
Address:	145 NY-94, Warwick, NY 10990, USA
Phone:	+1 845-986-1131
Site:	leokaytesford.com
Rating:	4.1
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–7PM 7:30AM–6PM 11AM–5PM

Location

Photos 100

Reviews 4

Su Kania

I will never recommend this place ever... We bought 2016 Frod Expedicion Platinum EL and paid asking price $80,000. I really didnt want to buy it from them but my husband really wanted to buy local and since we live in town he really wanted to buy it from in town dealer. Purchasing the vehicle was a good experience but it was all down hill from there. When my husband went to sign for papers they sold him a service package that cost more than $5000. Assure him that we can get a loaner vehicle every time we get a oil change or any time we need service for our car. Another service this package gives us was a service call AUTO BUTLER. It will keep our car looking new. Well when the time came for us to use all theses services mentioned above was when we figured out we had been taken for a ride. The first time we made an appointment we were told WE WILL NEVER GET A LOANER CAR even tho that was stated when my husband purchased the package. Another thing they forgot to mention was AUTO BUTLER SERVICE is never available on weekend EVER ! but that also was never mentioned. However, Im in customer relations field and my husband being a very nice guy we try to make it work. Since we both work very far away from wanting to use what we pay for mean losing a day of work. Which we tried and we took off one day from work and was told oh AUTO BUTLER is getting fixed and therefore we cant do it for you today but we will call you back and we will accommodate you on SAT. Can I say 2 week past and not a single phone call from anyone! Good thing I was not holding my breath on a call back. Finally, we called and made a appointment for this morning 06/04 oil change since we really just cant wait any longer. We went to the appointment and the horrible, unprofessional, and unacceptable service continue. They told us we will let you know if you can use the AUTO BUTLER today while we went to get something to eat. There was no phone call again... We went to pick up the car is when we learn oh you can do it if you like. But at that time we are unable to wait another 3 hours for the service since we had our 2 year old with us. One of the service person had a really bad attitude and started yelling everybody is in a hurry since we are asking when the oil change will be done. He threw a key on the desk and told another guy just get it done. Again yelling everybody is in a hurry. I asked my husband to talk to a manger about his attitude and he spoke to someone else in service. In the middle of talk to the guy who apparently doesnt seem to care at all that a customer is complaining he cut my husband off as hes talking to take another customer. Is this not the best customer service ever? As my husband tend to our 2 year old and I waited for our car 2 people at the service dept. started to talk about us. How we much they dont care and that they dont give a sh**. That we are the one thats being unreasonable. I have bought 7 cars in total in my life and Im only 30. I have never been treated so poorly. Not only our package that we bought was useless the service that we hoped for was never delivered but people being straight rude to us is disappointing to me. As a customer relations/ business development manager I always think before I complains since I deal with it all day. But this is unacceptable and outrageous. I never had any dealer treat customers this way or misinform customers this much. On top of it not to care enough and treat customers as they are disposable. I will never recommend this business to anyone and steer anyone from buying or servicing from this place!!!! PLEASE STAY AWAY!!!!

Cimaglia53

I have owned Fords continuously since I bought my first in 1972 and I can truely say that Leo Kaytes Ford has the freindliest staff I have encountered. Leo Kaytes Ford is my car dealer from now on. I want to especially commend Leslie Culkin, Susan Veaz, Robert Melay and the sales manager, whose name I forgot, for the excellant treatment my wife and I received. I did not expect to purchase an Explorer that day I walked into Leo Kaytes Ford, but I walked out with a new car. Its not common that you get good service from businesses you come in contact with on a daily basis, but being in business myself and knowing how much customer service means to my business, I can recognize when I get GREAT service and I like to spread that around to people I know. Its like when you find a good mechanic, you recommend him to all your freinds. So I am letting all the people I know that if they are looking for a freindly, honest dealership, make the trip to Leo Kaytes Ford in Warwick. And I want to assure anyone that thinks this was a plant, nobody at Leo Kaytes put me up to saying one word about their dealership. And I especially liked the bird in the showroom !!! Sal Cimaglia Monroe, NY

Megan Shekleton

Everyone at Leo Kaytes Ford was incredibly nice and very knowledgable. We had the pleasure of working with Danielle and SHE. IS. AWESOME! This was our very first time purchasing a car and she took the time to explain the whole process and answer all of our first-time-buyer questions. We found the car online Saturday, low mileage, lots of great photos, and decided to go for it. Danielle helped us out all over the phone! When we arrived at Leo Kaytes on Monday the car was just as described - perfect condition. Took it for a test drive, signed all the paperwork and drove it home that night! Danielle was super sweet and even took the time to set up our navigation system, show us various controls in the car, and connect our phones to the Ford SYNC system. We also worked with Luke in the finance office who explained all the paperwork and warranty info very clearly. By no means did we feel pressured during any part of the process - we ultimately took his recommendation and went with fords premium care and triple care packages (we live in brooklyn... it makes a lot of sense) Overall very happy with our experience and our new car!

Sheila Parks

My husband and I went to with the intention of buying a truck we had seen on Leo Kaytes website. We had initially set up and appointment with one salesperson who was busy when we got there (we were late) so we met with another salesperson. We lucked out having Tyler sit and talk with us about all the possibilities for our family. We had our 2 young children with us so it could have been stressful but the dealership is super family friendly. Tyler answered every question honestly about the pros and cons of 2 used trucks we were looking at. Sure she wanted to make a sale but it was clear she wanted to make a sale for a repeat customer not a one time sale. We already had loan terms before we walked in but - Leo Kaytes found better terms for us and keep us well with in our budget. We wanted to give the truck a few weeks of drive time before I posted about it. We are thrilled with our truck and the process of buying it was easy, non-stressed and believe it or not fun because of Tyler! She has one of the best laughs!