Serafini Nissan

Category:	Car Dealer
Address:	3101 Vestal Pkwy E, Vestal, NY 13850, USA
Phone:	+1 607-729-3511
Site:	serafininissan.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 63

Reviews 21

Angelina Morales

This place shouldnt get any stars! I got my car a year and a half go and when I first got it I had so many problems with my car, 1) the thermostat was busted and my car overheated and I took it in and they said it was just a sensor so they restarted it and then started to do it again and gave me a hard time and my mother in law had it out with them and they fixed it. 2) my car started to overheat AGAIN and they told me AGAIN it was just the sensor and looked and seen nothing wrong And THEN The radiator had a blockage the second time they looked so they fixed it and gave me a rental for the days they had it. 3) I only had my car for a year and a half...A YEAR and a HALF and my engine is done for..Never again will I step foot into that place again!! Danny was the guy who showed me this car and never showed me the Car fax or anything !

Kurt Schrader

Truly a terrific auto service experience (how often can you say that?) I bought a used Murano at a different delaership and I like the car so much I know I will buy another one in a year or so. Since I will likely buy it from Serafini I wanted to start a service relationship. From the first call to Andrea ("We can get it in today"!) to the indoor drop off to arrangements for picking the car up after hours, the attention was incredible and the service was great. The crew was analyzing issues while I was filling out the paperwork. Great communication all day and all my issues were resolved expertly. The car runs like a top. And what a surprise to find the car washed and vacuumed when i picked it up. Cant imagine getting better service than this anywhere.

A Private User

I was at the service center today and it was the first opportunity I had to interact with this company. All of the staff were very friendly and incredibly helpful. Michael in the service department provided great customer service. When it comes to the car you and your family drive in, you want someone who understands and shows that they care about your situation and will provide you with the best options and recommendations. I will be going back for service on my vehicle again soon and will update the review (if I can) once I have a chance to get to know the company better. So far, I would recommend them based on my initial interactions.

Britt Svenson

I traded my 2013 maxima in for a suv or something safe in the winter as i have kids....they took the trade in put me in a unreliable vehicle lied about multiple things, had the jeep a day and had to bring it in then get it back n had to bring it back again. I am now going the legal way about it!!! This place is BAD NEWS not to mention all of the other bad reviews on their personal facebook page. Never will I give them my buisness again.

marian bolintis

If you want to be screamed at, and thrown out of the store because you behaved like a normal customer - when you tried to negotiate the price of a used rusty car that was over priced, go to Serafinni Nissan used car lot. Mike , THE MANAGER from used cars lot, is going to throw you out of the store , and tell you you to never come back. Wow , what a shame for a business to allow a guy like Mike to be a manager .

Kathy Luce

Andrea Barrett in the Service Department is amazing! Not only is she knowledgeable and professional, she goes the extra mile every time.I take my vehicles to Serafini Nissan Volvo not only for the quality service, but for the way Im treated. Andrea is a 5 star in representing the service department!

Cindy W

Raymond the sales man asked me what I wanted, I laid it all out and it was exactly what I wanted. From the car to the monthly payments to even getting me a better interest rate, it was all what I asked for! Would come back here again in the future!

Kyle A

Was told by salesman Mark "Thanks for wasting my time", then was hung up on, after calling just to let him know that I chose to purchase my car from a different dealer that put together a better deal. Ill never step foot in the Serafini again!

Ray James

Best staff and mechanics in Broome County! Always get us right in on time. Wash car for free and exceptional service. Have a waiting room with coffee, keurig, magazines and seating. Great place to get car work done.

GLENN FROM KOST Tire

I HAVE DONE BUSSINESS WITH THE PARTS DEPT FOR YEARS...THE GUYS ARE ALWAYS PROFESSIONAL AND DOWN TO EARTH...ALWAYS WILLING TO GO THE EXTRA MILE FOR US SHOP GUYS..WISH MORE PARTS DEPT WHERE THE SAME.....THANK YOU GUYS

JAMES medde

Service department keeps giving me issues. My cars been in 2 times now 1 for hard start and 2 for a sensor that went car has 3000 miles on it. They told me I might have to pay for the sensor haha no...

Private User

This place is a joke. Customer service sucks. They cant answer your questions so they dont answer or make up excuses. Pathetic. I guess they dont want to make sales.

valerie jochum

Love the free scheduled maintenance for the first year of ownership! Plus no appt necessary for oil changes. In and out Fast!

James McCue

Honest, efficient, fast and extremely courteous service and be sure to ask for Joe Johnson--Hes the man!

jazz shaw

Got a car there this year. Good experience with sales staff, reasonable prices.

gale hoover

Mark is my sales guy and he goes above and beyond to take care of you

Bv1980d Vandee

Piss poor customer service. Maybe someone should answer the phone.

James Kennedy

No BS. Theyll try and meet your specifications.