AT&T

AT&T, 3108 Vestal Pkwy E, Vestal, NY 13850, USA,

Category:	Cell Phone Store
Address:	3108 Vestal Pkwy E, Vestal, NY 13850, USA
Phone:	+1 607-766-0548
Site:	att.com
Rating:	3.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 9

Reviews 22

Catie Politano

Worst experience EVER. Id rather go to the one in the oakdale mall. We recieved NO attention for over two hours! TWO HOURS of waiting for an employee to see us, with our names on the board, and they didnt pay attention to us at all. An employee stopped and asked if we would like some water an hour after being there, and we accepted, my mother being in a neck brace and my father with a cane, and didnt see the employee or any water for another half hour. There were around four other people in the store with us, two of them were being helped by FOUR employees! One of which was the person who asked if we wanted water and never came back. After another half hour and having people not even on the board go before us, people coming in after us and being seen before anyone even asked us what we needed, we called the sprint store a few businesses down and were treated much kinder. After telling the assistant we were going to leave for waiting so long, he simply said ""sorry" and let us walk out the door. WORST CUSTOMER SERVICE EVER. At the sprint store, Eric, the only assistant there, stayed late for us to get us all new phones and new plans. AT&T can go suck a fat one, because we were treated lousy, especially after being with them for 8 years of service.

Michelle Wilkinson

We have been customers for over 10 year with over 6 phone plans under a business and personal.... They told me they were shipping an item to my house and it would be there in three days. 6 days pass and then I am told they are out of stock. I call they wouldnt refund my money... go into store they are rude, tell me they cant help it is out of stock. I told them YOU told me it was in stock when you swiped my card. You said it was going to be on time for Christmas. They then told me they were doing a store to store transfer for me...STILL NOTHING, broken promises and two little girls who will NOT have a gift on Christmas morning because they lied. They promised calls, they did no such thing. I am filing official complaints with corporate headquarters. Liars...deception...still waiting on my product. There will be hell to pay.

Chow Mo

It is really stupid and ridiculous!!! I went there for a sim card, the representative #1 said I am not authorized, well ok I got authorized. Went back, signed in with representative #2, he said he contact the manager to help me out becuase I only need a sim swap. Saw representative #1 said I am back, yes. I ask him if he can help he "SAID" NO!!!! Then I waited for about 1 hour, then I someone #3 to help me out becuase it is only a sim swap, he said talk to the manager (again).. Then manager comes out and help me FINALLY!! BUT guess what it was representative # 1 all the time!!!!!! That is so unprofessional and rude to have me 1. Have me waiting 2. Make a fool out of me 3. Talking behind customers!!! Never again will go there anymore. People I urge to stay away from that retailer, you are btter off at Oakdale Mall.

jacquelyn gunn

My AT & T representative was Daryl Croft. He was wonderful. I went in for a free service and he took the time to transfer data from my old phone to a newer phone that my friend gave me. He was very knowledgeable and made sure I knew how to use the new phone. I saw a lot of negative reviews on here so I decided to include my positive one. He was awesome, and I was greeted as soon as I walked in the door and put on the "list". I waited less than 10 minutes before Daryl was able to help me. Everyone was very efficient and friendly and helping other customers as they came in. I would recommend this store.

Daniel Vega

Worst customer service. I can never get anyone from the store on the phone. And when I go there its usually a 40 minute wait before anyone acknowledges me and puts me in queue. I once went to get a new charger for my phone. Waited 43 minutes before I was helped. The customer rep was on her first day. She did not know how to work the register to take my credit card. I had to wit 20 minutes while she repeated went to the back to ask for help from the other customer reps who were on break! If you need anything youre better off driving the extra distance to another store.

Jim Londa

I have never experienced such awful customer service in my life. Waited over an hour to get my new phone. Had to go back 9 months later because the phone stopped working. Waited two hours for someone to finally see me. AT&T agreed to send me a new phone under warranty. They decided to send me a refurbished POS that was even more defective then the one I had. I had enough and left AT&T for Sprint and they have been amazing. I cant believe a store can make people wait as long as this one does.

Debra Birchard

This is horrible, every single time we wait and wait. Again I have been here over an hour and my wait position has not changed. Very under staffed, with no concern for their customers. Mangers are never available, told they are too busy but never in sight.

Brian Dugue

Im standing at the counter, waiting to check out, and nobody has cameup to me or cared to be like can I help you. Ive been here for at least 40 minutes. Standing. At the counter. Wtf is this bs. I wanna loose my cool. Badly.

Brandon Gregor

upgraded two lines on my current account and had zero problems. Staff was very knowledgeable and helpful. Even installed my screen protectors on both devices perfectly! I would highly recommend this store!

Dillon Hazel

Adam was excellent. Very knowledgeable about the Apple products I was there to purchase, and patient with me through all of my questions. Very satisfied with my visit and interactions with Adam.

Martin Debi Likewise

Really bad customer service! Sat there waiting to get help and no one even acknowledged us. Waited even longer and then decided to just leave.

Rick Bruns

Friendly staff helped me select a new plan to save money. There was little to no wait to speak to a representative.

Darrin Weiss

Nothing is ever easy here. Plan on AT LEAST an hour to complete your visit. At least the employees are friendly.

Ben Tackley

Very friendly service, always get what your looking for, so many tablets, phones and accessories to choose from

Nichole Lyons

The people are very friendly, but its hard to check in as a walk in because a staff member has to check you in.

Dolo chiengyen

Long wait is always the problem whenever I go there even with appt it takes a long while