Verizon Authorized Retailer, MBA Wireless
| Category: | Cell Phone Store |
| Address: | 758 Manor Rd, Staten Island, NY 10314, USA |
| Phone: | +1 718-983-0800 |
| Site: | mbawireless.com |
| Rating: | 4.9 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 15
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Cody Rossiter
The first time I went to Verizon. I was under the impression that I was going to finance a phone for my phone plan. Turns out that the guy changed the contract just before I signed to have it as a phone rental. So I have to pay $40 extra a month for my rented phone for two years. Tried to fix it and they said I was bound by contract and tough luck. Not only that, that same phone blew up in Vegas and I had to order a new one. I guess I left the old phone in the hotel cause someone found it and sent it to me two months later. Verizon charged me $200 for the device and said it will be taken off when they get the phone. Well I sent it and now they refuse to take the charge off. I dont understand how thats legal. On top of that, the auto payment stopped working and I didnt know, without warning, today they turned off my phone that I use for work. That phone is how I make my money. Now Im constantly being thrown between customer care and financial services going over the same dialogue over and over and over and over. They created it to be a loop to drive people nuts and give up. They wont reactivate my account so that I can make money to pay for the account thats over due. Now I have to go start a new phone plan with a different service so I can pay that bill and then get charged for cancelling my contract. This company will scam you and screw you over first chance they get. And being a business owner does nothing when It comes to this company. I cant believe I even trusted this company.
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Toni Ciollo
my husband and i have been going into this store since they opened. from the very first visit we were extremely happy with our experience...the entire staff there is extremely professional and very knowledgeable of verizon service and equipment. we have been back many times and all treated the same exact way. we have sent many friends and family members there who also have the exact thing to say about their experience. my husband has built a relationship with the staff that he will even stop in just to say hello when he is in the area. we will never go to any other verizon store again!!
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Ennette Guzman
Today started as a ordinary day winded up being one of the most remarkable days. Thanks to James, Lee and Vinnie. This trio made sure everything was done accurately and that I was fully informed and left there a happy customer. Started with a simple upgrade ,well lets just say I left there with a lot of great stuff at no additional charge. These gentlemen made my day and give the new meaning to customer satisfaction. I would def. invite anyone and everyone to go to this store for your verizon wireless business. They will take care of you like family.
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Jordan Lorelli
I was really screwed bc i was nowhere close for an update on my phone and I didnt order insurance last time I purchased my iPhone. I ran into this Verizon store panicked with my broken phone ( blurred picture bc water seeped in somehow ) I had urgent work Info I needed to access. I thought for sure I would be taken advantage of bc I asked for urgent repair. The salesperson ( Nina) calmly got me out quickly and found a way to save me big! These peeps want to help you get the best for your best for your money. Had to post! Thanks Nina!
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GODWIN UTUK
Excellent service! They were all very welcoming when I walked in. Ever since my first walk - in, Ive been hooked. They help me even with the slightest problems, whether its me paying my bill in store, or me asking them to help me retrieve my forgotten password. The manager (Malik) immediately helped me with my questions and addressed them thoroughly. The staff including Farah, Attique and I believe Nina all make me feel comfortable when I have a question. Overall I recommend this location any day
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Charles Destefano
I am pleased to say that good old fashioned business practices and positive customer service is still alive and well and happening in the Verizon Store in my neighborhood! They are ALL knowledgeable, polite, professional, even-keeled people (and provide FAST service!) No offense to those who work at other locations, but Manor Road is the place to go for cell phones, tablets, and all of the gadgets that you need to live in the 21st Century!
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Patricia F
Excellent experience! The team took alot of time explaining all the options I had when choosing a new phone, helped me set it up and set up all rebates, discounts and credits available. They helped me the next day and helped me setup some things I couldnt figure out. They also remembered my name when I walked through the door. Great customer service, product availability and it was a pleasure working with Attique, Malik, Nina and James.
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Renata T
I have been to the store few times. I bought cell phones and accessories there. I am very happy with all the equipment and the service I have received. Although, everyone in the store was nice and professional, I was very impressed by Malik and Nina. I recommend this store to everyone. I sent my friends there and they were very happy with the service. Great store,great people,great service. Go shop there everyone!!!
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Teresa Pelosi
This is to inform you that I purchased a new mobile phone today. I was very reluctant to stay with verizon wireless because of the store i normally use. I chose to go to a new store near my home at 758 Manor Rd. To my pleasant surprise I was so very delighted with the fast and excellent service. My specialist was Farah and was also helped by Malik. Thank you Teresa L Pelosi
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Camille Fusco
Very good customer service and very supportive and helpful. Great personalities and keeps us company while they transfer all of our stuff from our old devices. I will send all my friends here in the future. Holidays are on the way if you ever think of buying a phone for your brother or sister, come see Farah. Shes awesome!!!!
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John Ardi
Went to the Verizon store on Hylan Blvd in Staten Island, complete waste of time. When i googled VerizonStores on Staten Island and saw the one at 758 Manor RD. What a difference, they were so helpful help me with my bill and got me into a new plan to save money and more features. This is the place to go for Verizon services.
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Yvonne Yang
Great service! Jonathan was very friendly, knowledgeable, and offered me the best available deals on my phone upgrade and accessories. They were honest and upfront and sincerely looking out for the best interest of the client. Glad I chose this store over the others.. Now Jonathan just has to learn how to swim! :)
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jannel roldan
This was the best service experience Ive had with Verizon sine Ive started my service years ago this has become my go to Verizon wireless location I would definitely refer my friends and family to switch services with the help of the wonderful gentleman Byron and lee of the staten islands manor road location
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Melanie Wahl
Best Verizon Store Experience Ive ever had. Quick (relatively - Ive spent the better part of a day in a Vstore before), professional, friendly, etc. Malik was great (Everyone was great) - multiple people jumped up to help and explained things through. They treat you like human beings. Bought a new phone
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Scott Wilberg
Awesome experience. No pressure and Nina and the others took time to explain every detail of my new phone plan and looked for ways to save me money which makes me a happy customer. I did not realize that my FIOS account can be serviced here also and they can make changes if necessary. Highly recommend.