T-Mobile

Reviews 13

TO

Tomek Tomasik

There is one manager, Shaun, who was unprofessional and has no empathy whatsoever. I came in to exchange for a 3rd phone because, right out of the box, my phone had a hardware defect. His coworker clearly saw my problem, but Shaun refused to acknowledge it. Telling him its a hardware problem, he decides to run the diagnostic to check software. After it said nothing is wrong with the SOFTWARE he tells me he cant exchange it. He was less than helpful with my situation and had an attitude about me wanting to exchange a device that was defected right out of the box. The other manager and sale associates are nice, cant say for the store manager, but Shaun just refused to acknowledge my problem. Im sure no one would want to own a phone where theres a problem right out of the box and potentially pay a deductible, where that could easily be prevented, but once again he lacks empathy.

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Dante Guerra

I generally do not like going into any t-mobile store. I find its easier to deal with them directly over the phone. I went to go pick up my warranty exchange on my LG G5 at the store today. I was disappointed because the phone they were replacing my basically new G5 with was a refurbished unit. I was hesitant and decided to not go through with the replacement... The guy I dealt with was very friendly and nice, and I apologized for basically wasting his time. I plan to call T-Mobile and insist on getting a brand new unit.

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Joshua Vogel

Katie (Katy?), the assistant manager, was very helpful and friendly. By far the best phone store experience my wife and I have ever had. I had to move to an area that doesnt get much T-Mobile coverage, and so Im back with Verizon. I miss T-Mobile so much. If youre considering switching, do it. If you live in Bayonne, T-Mo coverage is awesome, and its so much cheaper than the other big carriers.

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Melissa Godesky

There is absolutely no customer service in this location. The manager is very cold and non-apologetic to a customers situation. They make you wait a long time to help you and they when they try, the could care less if they lose a customer. Its worth driving to Jersey Garden or Jersey City to get your phone. You definitely get way better service.

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Honda Pilot

I am a child, and the man Greg really assisted me, and was honest, and was very professional. He was also very nice. As soon as I told him something, he understood me, and told me more about T-mobile.

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Shady Marina

I went for a simple phone transfer and came out activating one line from how amazing there customer service was amazing I was,helped by a young lady named kholoud, definitely going back again q

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Eric Miller

Was there over 2 hrs with the worst customer service I have ever had. i been a customer of tmobile for over 10 years and because of this experience, I am thinking of switching.

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MI

Michael Z. Horvath

Great staff and clean store. Standard T-Mo setup and stock otherwise.

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RA

Rashon Castleberry

This is a great store, the employees are knowledgeable of the product

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KR

Kris Snopek

They are always extremely helpful

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Jairo Reyes

Great staff and awesome service

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Natalie Arias

Staff are very helpful!

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AN

Angelo Jersey City

Ok

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