Best Buy

Category:	Electronics Store
Address:	261 Pond Path, South Setauket, NY 11720, USA
Phone:	+1 631-737-1632
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

A Private User

The ONLY good employees that work there that know what theyre talking about is Brian in Automotive, Kenny in phones, Ralph in Geek Squad and Rob in computers. ALLLL the other ones know NOTHING! Another "new" manager (previously from Patchogues) is a terrible manager. Id say at least more then 80% of the store smoke outside the front doors giving my family and I breathing problems as we enter. They constantly forget to de-magnatize the purchases leaving the "security" (in yellow jackets) to look at your bag and check everything just seconds after you paid for it. They dont know anything. They mess up computer repairs like crazy. Id trust my 4 year old son to fixing mine then them. They have NO idea about fridges, cleaners, TVs, bluray players or computers. Theyre like, "Duhhh try this one. No wait, try that one...DUhhhhhhhhhhhhhhhhhhhhhhhhhhhh!" The workers read whats on the labels like youre the moron for not reading it and when you want to price-match with them, they act as if you just spit on their graves and haggle like a cheap jewish merchant in 500 BC. Pathetic. I heard that like Borders, they were going to close down. I hope to GOD Almighty that they become the next Circuit City and Blockbuster. Overpriced crap with smoking teens talking about sex, their evening classes, facebook and cheating on their loved ones with fellow employees. Yeah, I hear ALL that they talk about. I may be old but I know what they say. They think im deaf. F them.

A Private User

went there with my old desktop to have it looked, the first person who helped me was courteous and explained to me if they cant fix the problem theyll refund $130 of the $200 you have to pay upfront. so i took a chance. got a call later in the day that it was a hardware problem which would take another $150 to fix in addition to the $200 I already paid or I could just pick it up as is and get the $130 refund. So when i went back there, first i was attended by another young person who just gave me the computer back. when i ask if he knew what kind of "hardware" problem it was after they ran there "diagnostics" (which i paid $70 for) he said he didnt know and it could be anything. I am not sure if this guy actually spoke to the guy who did the "diagnostics" or he just said that to get back to chatting with his other young colleagues quickly referring me to customer service to pick up my refund. I found that a bit annoying that they made me wait for this refund on line without getting an adequate explanation of what they found wrong with my computer while they were busy chatting with each other until finally someone showed up at the register to give me the refund. Very disappointing service. If all geeksqads are like these ill never utilize their service in the future. . .

James Shattell

Customer service by phone is poor. You are unlikely to get through without a long wait. I had to trick their system to get in touch with a manager. (I dailed the extension for Geek Squad, and then asked to be switched to the manager.) Very inflexible as to their "policy" about Best Buy Credit Card use. My daughter is away at college and lost her phone. She needs an activated one right away. They would not take my Best Buy Card information over the phone. Even if I were to put her on as an authorized user of the account, she would not be allowed to purchase until she received her card. Her ID and SS# would not be acceptable as a non primary user on the account. The only possible solution I was given was that I order the device on line and then have a pick up at their store. But, that would not provide activation service or technical support for the purchase. I am not sure if I will take this only option offered. So, unlike what you might expect from a fast food restaurant, it is not likely that you will "Have it your way." An other example of the declining level of service within brick n mortal retail stores.

Alexis Stein

WOW!!! I am seriously surprised by all the negative reviews. I can tell you that I have been a customer of this Best Buy since its opening and it has always been a pleasure for me. Every Tuesday I go in when they open for my blu-ray movies and video game releases. I even purchased my latest MacBook Pro from them instead of going to Apple. They always give me personal attention and some of the employees even know me by name. It has been a delightful shopping experience through and through and I plan on always going back. For those of you that complain about customer service and waiting in lines, you are in a store where someone is going to help you and sometimes there are other people looking for help, get over it. If you have a problem, they will try to fix it, if they can not find a resolve they will likely try to get you something new. That is what a salesperson is supposed to do. I wish people had more patience in general. Keep it up Setauket Best Buy. Thank you for all the years of wonderful service.

Brad Johnson

I pre-ordered a Samsung Galaxy S4 from AT&T and this store thinking it would arrive on the release date. Now here I am two days later still without the phone. Not only have I not received it but the store as a whole has yet to receive a shipment of them at all. Had I of known I was not going to be receiving the phone on the day promised I would of ordered it online. Also, when I called to inquire about the delay the sales associates, although helpful, were able to give me no better of an answer than "it will get here when it gets here." The lack of knowledge about a nationwide release is poor at best. If you EVER plan on pre-ordering anything DO NOT use this Best Buy location. I also did call around to 3 AT&T stores and two other Best Buy stores in the area to see if the problem was regional or just limited to store 458 and the problem is only with this store. All the other locations, although now sold out, did at one point have the phone in stock.

Jeff Bray

I bought a brand new laptop. After a couple of days of use, the laptop screen flickered and gave me a purple haze. Knowing that that is usually a video card problem I went to return the laptop and buy a different one. The employee taking the return had to have "Geek Squad check it out". Im not sure why, since she could see the problem for herself, but whatever. After a minute or two of being with Geek Squad she came back and told me that Geek Squad said "that maybe thats just how this laptop display looks." She did the return, but really? If Geek Squad, at this Best Buy, thinks a purple haze on a laptop screen is somehow normal, then I question their judgement completely. Purple haze means either their is a connection problem and/or a video card problem. Not to mention I explained that I saw the screen flicker and then have a purple haze. Poor, poor judgement on Geek Squads part.

Dann Reeve

I hated my experience. Made me so disappointed, see i have went to that Best Buy my whole life buying expensive things like computers ipods games GPS and movies. I always thought of them first when i needed something electronically. Well here it Goes. my laptop that i bought less then a year ago crapped out on me. And yes i did have the 2 year plan. But they would not give me anything to replace the computer. And at this time was my 3rd laptop from them. I talked to the guy a while and said all he could do is treaded it in for $90. So there we go.They rip you off and then they give you nothing when you bring it back even when you got a problem. Not helpful! Not Nice. Not Dependable!