Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	1375 Marketplace Dr, Rochester, NY 14623, USA
Phone:	+1 585-272-7080
Site:	storelocator.pepboys.com
Rating:	2.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 73

Reviews 6

Deirdre Simone

I made an appointment for headlight replacement online. The website said $20 and up for each light (I needed two). When I arrived at my appointment, the estimate I was given was $76. I questioned that, double checking to make sure that they knew all I wanted was the bulbs replaced. I was told that this total was with the labor added in. I was hesitant, but figured Id do it (but never come back) because I needed headlights to get home. After sitting in the waiting area for nearly a half hour, I was presented with a new estimate for over $160. At first I thought perhaps they had found an electrical problem and/or that the entire light needed replacing (in addition to the bulbs). Nope. This was supposedly because my car was "extra work" (funny how the website had me specify make and model when I made the appointment). In addition to this high price, they said itd take at least an hour. Well, I left at that point. From the parking lot I called Valvoline, and they said theyd do it for $21.99 a light. I drove right there and (with wait time included) I was back on the road in under thirty minutes with two working lights. The grand total was $47.50. Clearly, Im willing to pay extra for the convenience of having someone perform this service for me, but not over triple what an easily accessible competitor charges.

patricia

Sitting waiting for my tires to be installed.it is almost noon and Ive been waiting 3 hours. The time estimate for this job was 1 hour max. When we arrive at 845 The tires were all set waiting for us and our name was on them. The tech installing them had arrived and we seemed to be off to a good start. That was the absolute end of our positive experience and I have a feeling it is going to get worse. They called us an hour ago and said we needed 1 wheel bearing replaced. They offered to do it for $500. I will buy the bearings at auto zone for less than $100 and do it myself. We told them just to do the tires. When we arrived, thinking they would be done we found they had it even taken the from tires off. This is just ridiculous. The from desk person said that the computers keep going down.he cant tell me how computers are used to replace tires, but he did say something about needing them to check prices. He gave us a price quote when we called and made the appointment.hope the price doesnt change. I dont have a good feeling about this. Poor customer service. I will absolutely never return here and will advise friends against it, too. New information. They didnt even start the job until I started this review. An appointment here clearly means nothing. Good grief.

Hristina Nedelkovska

I have been a loyal customer of pep boys in Henrietta for over 10 years. As a matter of fact I have never purchased a tire from any one else but them and have recommend them to everyone. The costumer service used to be great but today I realized that it has sunk to a new low. I purchased 4 brand new tires (65000 mile tires with roadside assistance and 1 year alignment) from them 9 months ago and the tires are already bald eventhough Ive driven less than 15000 miles on them. So I took the car in today. First they tried to tell me that I havent put new tires on since 2013...um no the tires are less than a year old. Than they were like well its because we have no record of tire rotations. I told them that I do them with the oil changes with my mechanic and they said thats not true and tried to tell me that he is shady and to show them proof. First off he is definitely not shady but you are because you are trying to avoid replacing these tires which are clearly of subpar quality. I may not know a lot about tires but I definitely know when Im trying to get swindled. They gave me an estimate to replace two of the tires for a similar price that it cost me to get 4 new tires 9 months ago (after coupon). No thanks Pep Boys! You have lost at least one loyal customer today!

Nicholas Scinta

Bad experience. Usually this Pep Boys does right by my wife and I, but they tried slipping a $750 repair past us that we didnt need. Now we dont go here anymore. Too bad for their business because at the very least we were going to be in the market for new tires for both of our vehicles in the next year or so. Long story short, my wife brought her car in for an oil change and they told her she needed to replace a front wheel gasket, parts, labor, etc. And it would cost $750. They said oil was leaking from the gasket. So the next morning I bring it to my trusted mechanic who handles all repairs for us and he said there was no leakage whatsoever. He walked out to the car, ran his finger around the seal and showed me. No oil whatsoever. I thought about complaining to Pep Boys, but figure they probably tell the mechanics to try and sucker people into repairs they dont need so Im done with them. Go there at your own risk. Oh and this happened over three months ago and still no issue with the gasket. I didnt post at first, but thought others should be aware.

Anthony Nicholas

So i went in today to purchase somr new hub caps and was treated very rudely by the manager steve, and though i was treated kindly by the personel the manager proceeded to be rude when i asked him originally if he would assist me in picking out the right size hub caps for my vehicle he rudely responded to me its on your tires go find it yourself, shortly after i went to find my tires size and came back in with the cap the worker at the desk was very helpful and assisted me in looking for the caps when i asked him if he would help me install these new caps on my vehicle, he asked his boss who rudely responded to his own worker NO WE DONT DO THAT he can go over their and pointed towards the full service center. This man steve is a joke of a manager and in no way showed leadership or acted in a customer service manner, because of the poor service i received here i would advise anyone who thinks of going here not too if your looking for good customer service because you wont find it here

Charles E

They only allow me to repair more than one thing when I know the problem and want only the problem to be fixed not the whole car. I did not ask for an inspection but they inspected my car anyways when only the one thing is wrong with the car. I kept trying to tell them to fix the one thing and they kept saying that another part needed to be replaced but I kept telling them to fix the one problem. I told them to forget it and they charged me $25 when I told them the problem and they inspected many parts of it anyways. I drove the car 45min away on the through way to take it to a non-branded repair place that my grand-parents recommended. I told him the problem and said I also wanted tires. He looked at it and found the problem. He said he would do a fix which should fix the problem, it did, and put on two tires. I paid about $85 in total for 2 used tires and to fix it. I will never go to Pepboys to fix my car again. They will not let me make my own decisions.