Ingersoll Auto of Pawling

Reviews 5

TO

Todd Meehan

(WOULD GIVE 0 STARS IF POSSIBLE) Firstly, the transmission on my 2013 car that I bought new already needs a replacement. This is quite ridiculous, since it is an automatic car that is only two and a half years old. Luckily, it is covered under warranty. However, the reason I bought a new car was to avoid problems like this that are typical of buying a used car. I did not want to take out a loan on a used car that could likely have problems so I purchased a new vehicle to avoid this. Clearly I was mistaken. Chevy runs deep.. right into your pocket. Now, on to the unprofessional business that the workers at Ingersoll operate. I made an appointment for my transmission to be checked out on December 22nd 2015. The appointment was for December 29th 2015. On December 30th we were told by Anthony that a specialist needed to look at my car and he was going to do that today, today being 30th. On December 31st I called to see what the diagnosis was, and was told by another worker that my car had not even looked at my car at all and was still in the " to do" pile. Only when I demanded that I needed a loaner vehicle, was I given one. The following Tuesday, January 5th, the car was finally diagnosed. I was told that the transmission needed to be replaced (which is what we said was the problem when making the appointment) and it would take about a week to get all the parts in and have the work completed. On January 12th, 2016, I receive a call from Anthony, who tells me that they still do not know what is wrong with my car and have no idea when it will be ready. This is the same person who told me the week prior that the problem was the transmission and they were working on it. Here I am on January 14th, 2016, over two weeks after my APPOINTMENT still without my car. I have been stuck driving around an equinox which is sucking money out of my pocket because of their laziness. The excuses that I have been given where that they were busy. That is not an excuse for not doing your job. If you cant handle the work dont take the cars in. If you dont have enough employees then perhaps you should hire more workers. There are tons of people looking for jobs. Completely unprofessional staff who lie through their teeth. Even the assistant manager, Rob, had no idea what was going on with my car. It was to Robs knowledge that my car came in on an emergency basis. Like I previously stated I had an appointment so this is completely untrue. Also if its an emergency vehicle would you not think that should be worked on first? All of the staff there have no idea what is going on and are not on the same page I get different responses from different people telling me different things.

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RO

Robert Harrington

IVE BEEN DEALING WITH THIS DEALERSHIP WHEN IT WAS BILL KIERAN, THEN M&S AND NOW INGERSOLL. I PURCHASED ALL MY NEW CARS THERE FOR MANY YEARS. I HAVE ALWAYS BEEN SATISFIED WITH THE SERVICE UNTIL JUST RECENTLY. 4 WKS AGO I HAD A TAIL LIGHT REPLACE AT A COST OF $42.80, (UNACCEPTABLE). 2 WKS AGO I HAD A SIMPLE SERVICE DONE AND WAS TOLD I NEEDED A NEW BATTERY ALSO AT A COST OF $130.00. WHEN I GOT HOME I OPENED THE HOOD AND FOUND THE COROSION ON THE CABLE CONNECTORS WAS STILL THERE. RECENTLY A WARNING LIGHT HAS BEEN COMING ON DAILY SAYING THE LOW TRACTION NEEDS SERVICING. AFTER BRINGING IT IN TWICE I WAS TOLD ADJUSTMENTS HAD BEEN MADE WHICH SHOULD SOLVE THE PROBLEM. NOT ONLY IS THIS A NUISANCE, IT IS ALSO A SERIOUS SAFETY HAZARD BECAUSE THE BRAKE LIGHTS COME ON WITHOUT APPLYING PRESSUER TO THE BRAKE PEDAL. THEN A DIAGNOSTIC CHECK WAS PERFORMED AND SHOWED AN ERROR CODE OF C0131 WHICH COINSIDES WITH THE TROUBLESHOOTING. I WAS THEN TOLD TO CORRECT THIS PROBLEM IT WOULD COST ME AN ADDITIONAL $1300.00 JUST IN PARTS, BUT WILL IT REALLY CORRECT THE PROBLEM.. I DID MY HOMEWORK AND FOUND MANY CUSTOMER WHO OWN A 2009 CHEVY MALIBU HAVE HAD THE SAME PROBLEM. THEY ALL RECEIVED DIFFERENT ANSWERS THAN WHAT I WAS TOLD. I ALSO UNDERSTAND THAT GM HAD PLENTY OF RECALLS ON THIS TYPE OF AUTOMOBILE AND ONE RECALL PERTAINED TO SERVICE LOW TRACTION. I NEVER RECEIVED THIS RECALL. I AM NOT SURE WHAT MY NEXT STEP WILL BE. I JUST SENT AN EMAIL TO GM FOR THEIR ADVIC.E. DONT GET ME WRONG THE SERVICE REPS AND TECH. ARE COOPERATIVE AND POLITE BUT I JUST WANT TO EXPRESS MY CONCERNS.

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CH

Christina Bergin

As dealerships go these days, this is a very decent and friendly one. My family has purchased a couple of new vehicles from them and have had very good experiences. I recently went back to get a recall taken care of. I was able to get a scheduled appointment easily and within a reasonable time frame. I especially like that I can schedule online. Like all dealerships these days, they called to let me know that during their courtesy inspection, they noticed that I was behind on 2 service issues. Since it was something I could easily handle, I refused their offer to complete these services for me. I definitely appreciate that they accepted what I said and did not give me a hard time. Being female, sometimes it can be a struggle to convince dealerships that I can handle simple vehicle maintenance. They said they would contact me when the recall service was completed. That is the only issue that I had- they didnt call. My appt was scheduled for the am, but I had told them I wouldnt be able to get it until after 3 pm. Finally I called them at about 4 pm, the service tech was busy with another customer so they promised he would call me back right away. He did call back after about 1/2 hour later, but not at the number I requested that they contact me at. Slightly annoying, but enough not to give the 5 star rating. Its the simple things that make the difference to customers.

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FU

Fussinated

A bunch of crooks. They offered deals when they purchased the business from M&S such as life time free oil changes etc. If you took them the car for an oil change, they used the cheap oil which any free car mechanic would use, and they tempered with the computer of the car and the car started to cause problems such as the AC never shut down, or the bells for seat belt were muted and these all started to happen within a month after they changed the oil. Their motto seems to be as universal as every crook "I will do your job only if you pay me and even if I promise anything, I will NOT comply until you pay me, and I do anything in my power to go around it." Of course, once someone has such kind of business ethics, then it is only a matter of time for them start screwing their customers without doing their jobs. My car goes to Audia Chevrolet from now on, at least they are native New Yorkers not crooked Nutmeggers.

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VL

Vlad V Kilmor

Just went to look into trading up my wifes vehicle at another dealer and to my surprise the car was in a accident before we owned it and we never knew about so,-> back then at the time of sale when we asked the salesmen Alan( who no longer works there) for a carfax he said its a clean car and had clean paperwork, another run on the VIN found otherwise, So before I go the legal/other - route Id like to see if this can be resolved internally, Im already on edge since weve already had over 6 repairs on the Equinox , what keeps me cool is M& S and Ingersoll did right by us, on the sales side its a different story we tried to once trade in the car but that was a dead end in fat im still waiting for a call back and that was over 5 months ago, they did a credit check and showed us other car we can get into but havent heard back since, Ill update the world and see how it all goes. Wish us luck

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