Lash Volkswagen of White Plains

Reviews 3

MI

Michael Condon

Things started off very well. Sarina, our saleswoman, was great. Showed us the car we had found online. Car looked good. Test drove well. She was very knowledgeable about the car and its features, including some of the similar cars by other car manufactures. A nice overall picture. The price online, was the price of the vehicle when we arrived. We worked out a deal and came in a couple weeks later to purchase the vehicle. This is when things go south. Enter Mike Spatola, Sale Manager. First, he failed to run my credit history in a timely manner gumming things up as we are preparing the paperwork. He failed to prepare my purchase contract correctly. corrections needed to be made, more time wasted. Mind you, its 7pm in the evening, we are the only ones in the dealership. Its not like he was handling three or four sales at once. He issues us a temporary NY registration and said we should have the formal registration within the 45 days. Now things go really south... Coming down to the final days and Mike still doesnt have my registration, or a good reason for the delay. He now confesses they use a third party outfit in NYC, called "Its Easy", to handle all of their paperwork, and its their fault. I replied with, "it doesnt matter whos fault it is, i paid you to do it and you didnt." He disagreed. I then asked for a refund of my $75 document fee. He resisted further. He would eventually provide the refund, but not after five minutes of arguing and telling me he still provided the service for me. Needless to say, my temp tag expired, and i was left with a big paper weight with wheels. I am now calling Mike everyday at this point. He tells me its OK to drive the car. If i get a ticket he will pay it. If i get in an accident, insurance will cover it. I explain thats not how it works in NYS. If you get in an accident with an unregistered vehicle, insurance will not cover it. He tells me Im wrong. Professional piece of advice, dont ask your customers to break the law. I finally get the name of the company of the third party they work with, Its Easy. He tells me not to bother calling them because they only deal directly with dealerships. A quick google search will tell you otherwise. They are a small outfit in NYC, midtown Manhattan, that deals with everyday people and dealerships. The lies are just piling up at this point. I call them up, as i also work in NYC, and asked about the status of the registration. They say it will be ready the next day. I ask if i can pick it up direct from them. They said it would not be a problem. Next day i go see them and have my registration. I ask about how long it takes them to file this type of paperwork, and they say they have never seen a basic registration take longer than 5 days. I made more progress in two days with a company i had never heard of prior to this, than i did with Mike in three weeks. The only solution Mike ever offered to the situation was a rental car. If i wanted that rental car in a timely manner, i would need to pick it up from his dealership. He couldnt find the man power to have it delivered to me. This offer was not made until three days after my temp tag had expired. A little late. Through out the entire process Mike was less than sympathetic. He did not offer any type of solution until it was too late. He does not seem to have a basic understanding of NYS motor vehicle law. To top it all off, he failed to list the correct address not he refund check he issued to me, after confirming it with me on the phone. Just goes to show you how much he cared and how little attention he pays to details.

SU

suchet mitter

I walked into this dealership just to get quotes and estimates, I walked out with a brand new GTI. I honestly have to thank Edwin Sanchez, he took great care of me! Being the picky person I am, if anything was not right, he was quick to make it right. He was very patient and very helpful. Loved the service, check out Edwin and mention my name, he will defintely take care of you! *EDIT* Bought a managers demo w/ close to 6,000 miles. They told me everything would come out BRAND new. So any issues i had would be fixed correctly. I came in on July 27th to pick up my car only to notice that the front bumper had a good amount of rock chips. They gave me an IOU slip that stated I can come back and have that fixed at their expense. The car was given to me with a BASIC car wash. No detail or anything. The manager had used the car and it sat at the dealership in the show room for people to see, and I get a basic exterior car wash. I found old reciepts, pens, and my inner console had disgusting nuts/peanuts and residue. The rims had curb rash which they said they would fix, however, they painted it two different types of color and oversprayed on other parts of the rim. The touch up paint for the rock chips looks ridiculously blotchy. Then they decided that they were going tk detail the car as I wanted to get it detailed somewhere else. The detailer saw the car and he could not believe the car was given to me in the condition it was. They detailed the exterior paint, which was great, but the swirls were still in the paint and my interior was, once again, untouched. Just the inner console was cleaned where the residue was. A week later, my suspension started to make a knocking sound. Booked an appointment w/ service. They took my car in and gave me a loaner. Didnt update me how long it would take or anything. I had called the service department to be on hold for 20 minutes at a time. A week later, I recieved my car. Jason at the service department kept delaying my car pickup as he wanted to give my car a wash, and bring it out to the front as i arrived. Well, none of that happened. My car was ridiculously dirty, my gas range was 5 miles left until empty (they emphasised that I bring the loaner back with the amount of gas given, wheres my reimbursement for using up all my gas?). It is September 13th and I called the service department on september 9th and left my name and number (As always) and was told id be given a call back. No calls. No updates. Just "sorry" to cover up all this mess. Seems as if everyone is more concerned about reviews at this dealership. Volkswagen of America did help to an extent. But its all sorry for this and that. Very little progress and it has been over a month. My first biggest expense by myself and this is the experience I recieved. Left a bitter taste. Do youself a favor and save yourself the headache, go elsewhere. Edwin Sanchez is the only person that was really helpful with the whole process. Otherwise the dealership is just a stealership waiting for your money and reviews.

R

R R

I left my car at the service department two days before Thanksgiving. At the time, I was told that I needed: A realignment Coolant flush Brake flush Tire rotation Valve cover gasket Cam adjuster gasket Timing belt Serpentine belt I was supposed to have my car back the day before Thanksgiving which did not occur. The story I received on Wednesday November 26th was that a part received with the timing belt was incorrect. Due to delays in the receipt of parts, I would not have my car until December 1st. That day came and went. I was then told December 2nd, which turned into December 8th. How did we go from November 26th to December 8th? While the car was in their possession, my oil pan was compromised, a part had to be ordered and replaced. I was then promised December 4th which was of course was pushed to December 5th. On December 5th at 4pm I called the service department and left several messages none of which were returned (not that they have a clue). So, I left work early and drove to Elmsford. Apparently, a road test revealed the timing needed to be adjusted and I would again have to deal with a delay. If a timing issue was found in the morning, why does that take 8 hours to fix it? It shouldnt... unless there is some sort of knowledge deficiency. I met with Phil and he blew me off. He sat back in his chair with smirk on his face as if he himself was Jeff Lash! Will my car be any good when I get it back given all of problems with what should have been a simple repair? As much as your organization demands prompt payment and attention... so do your customers. Phil should get his manicure a little roughed up and help his crew! Or perhaps a service department overhaul is in order. Jeff, dont forget you own this place. Kind of a negative mark if your specialty at the fund is auto/dealership valuation.