Ashley HomeStore

Category:	Furniture Store
Address:	3405 Amelia Dr, Orchard Park, NY 14127, USA
Phone:	+1 716-539-5220
Site:	ashleyfurniturehomestore.com
Rating:	4.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 59

Reviews 6

Alexandra piotrowski

My husband and I needed an entire household worth of furniture and we had been shopping around everywhere and our experience at Ashley Furniture was by far the best. Our sales associate Ken Stablewski gave us our space and allowed us to take our time picking out our furniture while being readily available to answer any questions or concerns we had. The long term financing was a great option for us because at the time we were in the wedding planning process and we had not decided yet whether we were buying, building, or renting a home. This option allowed us to order all of our furniture and push out our delivery until we were ready and knew where it was being delivered. The customer service we had received was fabulous from start to finish in all areas of the buying process from ordering to delivery. We have had our furniture now for over 4 years and it still looks brand new, everyone always compliments on how great it looks. We had such a wonderful experience at Ashley Furniture that when it came time for me to make a career change in my retail background I applied to Ashley Furniture in Orchard Park and now almost two years later I am part of the management team as a Shift Supervisor. Thanks Ken for making my first impression of this wonderful company extremely positive and thank you Ashley Furniture for all of the opportunities I have been given. Ashley Furniture is #1 in its crazy good customer service and a great place to work!!!! I would recommend Ashley Furnitue Homestore to everyone :)

Yuliana Reile

Horrible service!!! This is my second order in the last month which gave me only unpleasant experience and much stress. The reclining love seat from my previous PO which was delivered to my house stopped working 2 minutes after the delivery crew left. Ashleys in store customer services told us that we accepted the order and there is no way the defective piece of furniture to be replaced. They could order a part (which they werent sure was the defective one - first we have been told that it shall be the button, thereafter the girl changed her mind and said that probably it is the reclining mechanism), which would be delivered within a month. After 2 hours of calls and unpleasant conversations we have been told that Ashley will make us a FAVOR by replacing the defective unit which they sold us by another. A few days later I purchased a table with chairs. The estimated pick up in store date on my order is 12/12/16. Today is 12/22 and I have been told that my table will be not available before the first week of the next month!!!! It seems that we will have our Christmas dinner on the coffee table... The only positive experience with this store was the in home delivery service. These guys really did an excellent job. Probably their manager shall take over the entire store management.

Mike Lindstrom

This company will tell you one thing and do something different. I have never felt more lied to than I did today. The sales person told me that the "Durablend" material would hold up great, we didnt believe it so we were told about the extended warranty and how we would be protected. We bought a $2500 couch and the warranty as well. Of course several years in the couch finish has been wearing and flaking little by little... The manufacturer of the couch told us nothing was covered, The warranty company told us nothing was covered and now Ashley wants to give us the same durablend fabric that is failing us to replace the fabric on our couch when all I asked for was a $300 credit towards a different couch and different material as we do not trust this fabric any longer. Ashley refused. all I can say is DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY DO NOT CARE ABOUT YOU AND THEY DONT STAND BEHIND THE PRODUCTS OR THE WARRANTIES THEY SELL. NOT EVEN THIER MANUFACTURERS STAND BEHIND THE PRODUCTS THEY SELL. Even Ashleys rep stated "The durablend is hit or miss, some people have issues and some dont, looks like you got a bad batch."

Patrick DeTraglia

I have owned my couch for almost 3 years. In the time I have had it the back support beam has snapped, the piece on the floor behind your feet has also broke and is now sticking out so I stub my toe everytime I walk by the couch, both arm cushion beams have snapped, the springs as well as the wood under the cushions have either popped out of place or broken. There IS NOT A SINGLE SCREW OR NAIL IN THEIR COUCHES. All of their couches are made with plywood, and staples. They are not meant to last longer than a few years. I purchased the extended warranty and the second you move from your original address when purchased, the warranty is voided. I had to argue with Ashley furniture to send someone out to my new address which was only an hour difference and they said they would send someone. Upon review he said they would either give a replacement or do an exchange. I got a call today from the corporate office saying they will not be giving me an exchange nor a replacement. I asked for a small discount off because Ive only had it a few years and everything has broke and they were NOT willing to offer me even a 10% discount

Sharon L

This post is from Doug and Sharon L. Denise M. has now assisted on two occasions to purchase furniture from Ashleys. We have been so impressed with her that we are convinced that Ashleys is the furniture store to start with and that Denise is the only sales person we would use. First she absolutely knows her store. She has taken us around and around the store and knew which items met our needs. We purchased three couches, two desks and sundry other items so we have really put her knowledge to the test. Next I felt that she was out to give us the best deal possible. We were wondering if a particular couch would match our blue rug. Shew excused herself and when she returned,, we could not see her head, she had so many pillows in her arms. And then she did not mind returning the pillows even though we decided that with the help of those pillows that the couch would not match. And finally, she has a great sense of humor. If you want to purchase furniture, start with Ashleys as they have a nice selection at reasonable prices and definitely ask for Denise. She makes furniture shopping a pleasure, not a chore.

Anthony DiVincenzo

We recently bought a couch and love seat. We were deliberately mislead and most likely lied to by the sales person. She said we were going to receive a $100 gift card with our purchase. I forgot to ask about when we paid. I called back and talked to the sales person and she said the delivery person would have it upon delivery. He knew nothing about it. When we called the store, they would not give us the gift card or do anything to make this right. They kept saying there was a "miscommunication". A miscommunication is not when the sales person tells you youre going to receive a $100 gift card TWICE. It sounds more like a lie. You would think that a company worth millions would just give the customer what was promised to rectify the situation instead of leaving a customer extremely unsatisfied and upset. The sales person also told us that if we did not like the furniture we would be able to exchange it for store credit. This was also untrue. If anyone asks us about our experience at Ashley, I will tell them how bad it was and to take their business elsewhere.