Ashley HomeStore

Category:	Furniture Store
Address:	575 Alberta Dr, Amherst, NY 14226, USA
Phone:	+1 716-831-9700
Site:	ashleyfurniturehomestore.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 4

Jon W

I was going through the process of moving out of my college apartment with zero furniture and no idea what to look for in a living room set or even the current market prices. So I walked into Ashley furniture (with my mother by my side) doing what any 25 year old boy would (jumping on all the nice furniture and being obnoxious). I met a very pleasant product specialist named Trish. Whom at the start just asked a few brief questions of what I was looking for and gave my mother and I the store lay out. A few minutes passed and she stopped back in with a few in depth questions: price range, area where Im moving, what I do etc. She then went out of her way to make sure that the furniture I was looking at would 95% fit into my apartment to avoid the 12% non-fit fee if I picked out the wrong sofa. After I selected the sofa and table set I liked I decided (my mother decided) we should shop around more. We left and went to all of the other big name furniture stores in the area but, never found another product specialist like Trish. All of the other ones kept trying to push more things onto the bill or showed items that were way out of the price range but, never forgot to add "Well with 72 month financing" (who wants to take 6 years to pay off a sofa?!?). The following afternoon I returned to Ashley furniture with my little folder of all my information + credit card in hand to purchase my sofa and table set. Through some chit chat with Trish with knowledge that I was not currently in the market for one she decided to take me on a little stroll throughout the show room to give me ideas of entertainment centers and area rugs that would bring my living room together. She gave me information of what to look for in the entertainment center besides the price to make sure I was getting the best deal for my money. Also a small tip that Big Lots area rugs are $20 and work just as well. To sum it all of Trish made my shopping experience at Ashley Furniture Home Store absolutely worthwhile. If you are in the market for furniture and do not stop in to see her youre wasting your time. - Mr.Guns (nickname the cashiers came up with).

Haylee Taggart

If I could give zero stars I would. Very unsatisfied, ordered " Willowton Panel Headboard" the salesman was amazing, such a gentleman. The delivery crew was great. After they delivered, upon further inspection, I noticed that the side of the top headboard had a panel that was peeling off. I was livid, I started to check every inch of the set. Not only was a panel peeling off, the top of the head board was warped, both legs had giant cracks in it and not to mention, there were holes all over the back of the bottom head board (they arent holes to put the set together, they are holes from poor handling.) Now lets talk about the customer service department, we got it delivered on Jan 21st, I proceed to call the 23rd to set up a return. I had to email pictures of the damage to get the ball rolling. Mind you, that was a week ago and I havent heard a peep. I called this morning (Jan 30th) to set up a full refund, I didnt want a return and get new headboard. Whos to say it wont come damaged or get damaged in the future. The woman that I spoke with apologized, I said it wasnt her fault this was just poorly crafted and it got damaged. I request a full refund to which she paused and said that they dont offer refunds. My head almost exploded, on the back of my purchase order that I was given upon buying the headboard theres a section on the back that explains the "REFUND & RETURN POLICY" it says, "All refunds will be issued within 10-14 business days after a refund is requested. All refunds are processed from our corporate accounting office in Olean, NY. All refunds will be issued by the same method of payment as the original transaction." So, Im waiting on a manager from corporate to once again request a refund. Word to the wise, if you are going to spend the money, buy a headboard thats made out of actual wood, not something that its going to fall apart before you use it.

Fraynel Mercado

Had the same experience as several other customers. Ordered a bedroom furniture set from the store and paid for the delivery and assembly fee (over $100). On delivery day they missed the scheduled delivery time and called my wife afterwards (who took the day off from work to be here) to tell her that they could not make it out and that they would have to call back and provide a new delivery date. We had to call them that same day for follow up. After getting that settled a new delivery date was provided. Two days later when the techs came out for delivery/assembly they put most of the bedroom set together before realizing that the foot-board was missing a hole needed for a screw. The tech who came out said he was going to report this to the store so that the store could send another technician in order to make a hole. He said this would happen within 24 hours. This was a lie! No one from the store called or came out. That evening I called to follow up with them they werent even aware of the issue. They said they would have to order the part but that it would take weeks for it to get there and that there was no option to have the part expedited. At this point I regretted doing any business with this store and wanted to return the bedroom set. They informed me that I would have to pay a $79 pick-up fee and a 10% restocking fee EVEN THOUGH I RECEIVED DEFECTIVE EQUIPMENT. Thats poor customer service. We would not have accepted the furniture had the technician that came to assemble the set explained this to my wife but apparently they werent native English speakers to begin with. This has been a terrible experience from the beginning. Avoid doing business with this store.

Tanisha Edwards

I went in Ashley in hopes to find a few chairs for my dining room table. I was greeted by a sales guy who was awesome. Well he was new so he sold me the wrong item, I only found this out because I went to call and find out why no one had contacted me to set up a delivery date as the store said someone would in 72 hours but did not, I was told that I only purchased two chairs instead of four. She stated the chairs came in packs of two but were priced separate so I was paying over 100 dollars per chair. Well I cancelled the order. I paid for my order in cash which I was told I told if I cancelled it would take three days to get my cash back. But instead the lady on the phone told me I would get my money back in 7-10 days, well I called 10 days later and 6 business day to just check on the status of my refund, In hopes I could put my money on some new chairs. She said it was still processing and it takes 7-10 business days just to process, then it would take about another week to receive my check. Nobody seems to know what they are talking about, the operator said she would send a email to try and rush my check, I was wondering why she can say that would you not make sure all refunds are fast tracked I dont have hundreds of dollars to throw around I wanted chairs weeks ago now I have to wait more weeks, I was going to have guest over now Im inconvenienced. Dont want to buy from them again no one is on the same page. But Im not upset with the sales guy he was new and maybe he had the wrong information, just really disappointed.