Category: | Jeweler |
Address: | 223 Columbus Ave, New York, NY 10023, USA |
Phone: | +1 212-877-3320 |
Site: | artistejewelers.com |
Rating: | 3.6 |
Working: | 11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 11AM–7:30PM 12–6:30PM |
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M
This is the WORST jewelry store on every level: repairs, prices and customer service. I have had 4 items repaired there over the years and each time I had a horrible experience. I kept going back because it was convenient. However, after my last experience I will never go back there. First, the customer service is horrible. They are rude, and very slow to assist you. Moreover, on the one occasion I had to bring something back in because the repair was not done correctly, they gave me a horrible attitude and made me wait several days for something that they previously told me could be done immediately. Another time, my repaired item (a ring) cracked and I was told that it was probably from wear and tear not because the work they performed on it. Second, there prices are outrageously high and inconsistent. Within a three week span, I was given two different prices by different employees for the same type of work. I decided to go to another jeweler in the area and that jeweler was 20 percent cheaper than the lower of the two prices I was given at Artiste for the same repair. Third, as stated above, the repairs done by the jeweler are not good as I have had problems with items repaired there. Finally, they are extremely slow at making repairs and do not meet deadlines that they set for themselves. I actually would give them no stars.
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A Private User
Cutiee, artsy, craftsy, and simply the best place to spend my holiday shopping done with no hassle and worries out of the way!!! Without a doubt this shop has the best selection of interesting and beautiful jewelry as well as a gift for any occasion in any price point. A "go-to" shop for your unique high end pieces, your basic hoops and studs, your beautiful timeless necklaces, and that interesting watch youve been imagining to be wrapped around your wrist–– something that can spice up any outfit. Or when you need a present for mom–– something fine and beautiful – they offer you well. When you need a present for your sister, brother, best friend or even your co-worker you dont –they help you well. Even when you need to get something special for the difficult-to-shop-for person – they guide you well. No adjective and words can truly attest the satisfaction I felt on this shop. I highly recommend this to you! Try for yourself. To experience is to believe…
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A Private User
I have been to this jeweler to fix bracelets and necklaces and they are extremely overpriced. Today, I went in and asked if they could remove ONE link from my watch band and they wanted to charge me $25. This is really ridiculous, it takes ONE minute to do and they shouldve done it for free. I asked if they would negotiate, esp. since I am 6 months pregnant and didnt want to walk anywhere else ... they wouldnt budge. Very shameful and stingy! Definitely skip this place for quick fixes.
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A Private User
I was extremely happy with the ring they made for me from a sapphire given to me by my grandmother. I met with them only briefly and the result was spectacular. My mother referred this place to me after she bought my father a watch there for his birthday last year. They had mentioned to her that they make custom pieces, and since she enjoyed the service and he enjoyed the watch, I thought I couldnt miss. So glad I was right!
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A Private User
Splendid accommodation, I must say. I was looking for a graduation gift for my friend and the staff gave me insights on what to choose. He suggested a lot of necklaces and I liked them all. If only I could buy all of those that he recommended. They have reasonable prices, good quality of jewelry. I would definitely recommend them to my friends.
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A Private User
I brought my watch here for them to remove 2 links from it. They were very efficient. The guy who works there was kind enough to entertain me while doing his job. He was talking and talking about jewelries, endorsing their products. I had no problem with it since it was a part of his job but I found it very amusing. Reasonable prices.
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A Private User
My husband surprised me with a necklace for my birthday. What surprised me the most was that he took a scribble of mine and had Artiste Jewelers turn it into a beautiful piece of jewelry. I love it! Thank you Artiste for creating an incredible one of a kind piece of custom jewelry. Im planning to come in and thank you personally.
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A Private User
I went this place to resize my watch and asked some qusetions while waiting. They were so rude and arrogant and spoke in their language, each other chuckling. It seemed like Pakistani or something and I could guess its over me or my questions. They only love a customer who buys a fancy diamond without discount.
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Khalid Bou-Rabee
Excellent, thoughtful, patient, and knowledgable staff. I cant recommend this place enough if you want to shop for a watch. They also have a generous 30 day return policy for in store credit.