Max Bridal NY

Category:	Wedding Store
Address:	162 Jericho Turnpike, Mineola, NY 11501, USA
Phone:	+1 516-747-1888
Site:	maxbridalny.com
Rating:	4
Working:	Closed 11AM–7PM 12–8PM 12–8PM 10AM–6PM 10AM–6PM 11AM–5PM

Location

Photos 33

Reviews 6

Linda Tam

HORRIBLE EXPERIENCE HERE! Im not sure why theyre so highly rated. I havent found my dress yet, but they did not make the experience easy at all. The consultant was extremely rude, seemed annoyed the entire time, and barely wanted to answer my questions. There was a point I was very bothered and almost brought to tears because she made me feel like I had done something wrong. I asked questions such as, how would you make this more flattering, what suggestions do you have, and she just answered "I dont know, what do you want?". I expect an expert opinion, even if it is an honest opinion, it is the expert advising! Their salon did not look clean, the carpet unkept, and they seemed in a rush to get me out. The consultant never smiled until she was happily eating her lunch after and barely said two words to me after changing. Most salons will see you out and follow up with an email. This was the only one to not do that and I have been to a handful of salons now. I went to Lotus Bridal just before this appointment and coming here was just such a downgrade in quality and customer service. Also, for some of the same dresses, this place was more expensive! There was another consultant that walked by, had a short conversation with me, possibly the owner, and they were super nice. I wished that she were my consultant instead of the one I had. If she had a bad day, I dont think she should take it out on her clients who have been nothing but nice to her. Customer service is everything and I was turned off to even consider buying anything from them!

Rachel Mazurkiewicz

I have been to this salon twice. The first time I had a great experience. I would have given this salon 5 stars if that was the only time I had gone. The second time I went was for my bridesmaids to try on the dresses I had selected from my first visit. The girl who helped me, Amy I think her name was, was so rude. I had an appointment which I was early for. I understand other people were at the salon also but she very rudely said she had other clients in the fitting rooms and we had to wait. When I asked if the dresses I called about were pulled she said nobody told her they needed to be and went to go look for them. She came back saying she could only find 3 of the 4. I told her the 4th one was the reason I was there that day and she told me "I looked three times I dont know what you want me to do about it. You probably gave me the wrong style number". I told her the number I got was from her the last time I was there and she roller her eyes and walked away. Then, when she finally found the dress in the discontinued section she alerted me to the fact the dress was discontinued and then told me she had to tend to the other people in the store and walked away from me. My bridesmaids were fuming with how she treated me. She didnt even try to accommodate us with different dresses. She was so rude. I will NEVER recommend this salon to anyone nor am I going to order any of the other bridesmaid dresses here.

Lauren Hayes

Prior to going to Max bridal, I went to two other places. Although they were nice, they didnt carry any Stella York dresses and I was pining over two of her designs. All the girls at Max Bridal made me feel comfortable and welcomed the second I walked in with my mom and sister. They happened to be having a Stella York trunk show this past weekend and one of the representives, Brittany, was there. As Celia was finishing up with the previous bride, Brittany helped me look through the Stella York dresses (the two that Ive been dying to try on, and others from the trunk show). As soon as Celia was finished with her last bride she came and helped me. She was very friendly to me and my family and listened to me in regards to what I liked/didnt like. She (and the other girls in Max Bridal) were completely honest in regards to how the dresses looked on me. She was also very knowledgeable about the dresses. Long story short I found my dress at Max Bridal with the help of Brittany and Celia! I absolutely loved my experience at Max Bridal and could not have been more happy with my choice of place and dress!! Highly recommend it for anyone who loves Stella York, Essence of austrialia and Martina Liana!

Marisa Daniels

So here is my story. I wasnt sure what I was looking for when I was shopping for my bridal gown and I am also very picky so that didnt help the situation. I went to many bridal shops before stepping into Max bridal. There I meet a few nice ladies, but Seon (SUN) was my main girl and OMG! she was amazing. Didnt like anything at first but then she followed up with a phone call informing me about a trunk show and thats when I chose my dress. It didnt end there, after purchasing the dress I went into panic and over time had doubts, but my girl Seon reassured me and reassured me that was the dress for me. I got the dress and still was sure because the dress was a bit big on me ,however, Enis that does the alterations was also amazing, she told be if after the alterations if I dont like my dress, we will have to go shopping, which I found funny because I had no time to go shopping again. After alterations Enis did such a great job I said yes to the dress again. I have absolutely no regards. It was stunning on me. I would like to thank Seon and Enis for being so kind and having a lot of patience with me, I truly appreciate it. You guys are the best!

Nicole W

Disappointed, unfortunately. The shopping experience was nice, but the alterations were not. When I purchased my dress off the rack I asked the seamstress if it would be too hard to alter because it was 2 sizes too big and she said it was fine. When I brought it in for alterations she continually complained about how much extra fabric there was. She convinced me to do two separate bustles (one for the satin and one for the lace overlay). She tried to charge me extra over the $500 cap, when I emailed upset they discounted the charge for the extra bustle bringing it back to $500 plus tax. After all this, the bustle BROKE 10 minutes into wearing it! My bridal attendant wasted so much of my wedding pinning me every few minutes because it wouldnt hold. I became so frustrated that I ended up holding the top layer in my hand, we couldnt even do our first dance that we practiced for months properly. I emailed Max bridal explaining what happened and they did not even email me back to apologize. Very inconsiderate once you pick up that dress.

Veronica Reed

Went there several months ago and had the worst experience a bride to be could have. First, I had an appt and no one even acknowledged me until I said something. Then I had a sales associate who knew jack about gowns and their own styles. Every gown I attempted to try on were for girls size 6 and under. I asked if they had any larger sizes in the dresses I picked and it was a no. So instead, they just started picking out dresses that would fit me but not necessarily anything I liked. After about 40 minutes I finally found something that was pretty. Asked another girl if they could get a bigger size for me to try on. I was told Id have to pay 100 bucks which was non refundable. As she was telling me this in the most nasty and snotty tone, she barely even looked up from her desk. I walked out with my friends feeling very upset. I would not recommend this horrible bridal salon to my worst enemy!