La-Z-Boy Furniture Galleries

Reviews 9

SU

Susan Rigano

I purchased a leather reclining couch on June 1 and was told it would take 6-8 weeks. I ordered one of the two stock colors because a custom color would take longer and cost more. When I didnt hear from LaZboy after 7 weeks, I contacted the staff at the store and I was given a delivery date of August 20 (11 1/2 weeks). I was told the manager was unavailable. After 8 weeks, I followed up with a manager, explained to him that I was given a delivery date of August 20 and expressed my frustration to him. I was told there was no record in the computer system of who I spoke with and that he had no anticipated delivery date. He emailed "dealer sales" and the email response stated the unit is scheduled to ship on August 8. I contacted him again and really had to press him to clarify what a shipping date of August 8 translates to in terms of a delivery date. I was told a few days. When I followed up a week later, I was told the manager was unavailable and the computer system was down. I was promised a call back but did not receive one. I contacted another manager who stated that I should now pay the balance in full so we could schedule a delivery in two weeks. The shipping in my case will take another 15 days minimum to move the unit from Delaware? to NY. The current estimated delivery date is August 23 if I pay the balance in full now. So I am supposed to pay the balance (for a product that I am told is somewhere in transit) to a company that has mislead me since I walked through the door.

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LN

lna624

My 82 year old mother ordered a custom chaise lounge from La-Z-Boy and upon arrival the arm was on the wrong side of the lounge. The specific lounge was chosen online in store and was supposed to be just as shown in the picture, with a left arm. The sales woman specifically asked us what side and we stated the left side, as shown in the picture that she printed for us. The sales woman entered the information incorrectly causing us to receive a lounge with the arm placed on the right side. When we went back to the store to discuss the matter, we waited to speak to a manager for a long period of time. Once the "manager" arrived, he told us he was unable to help us and that we needed to talk to a different manager named Leo. After leaving our information and being told the manager would contact us that same day, we never received a call back. We called the store back to speak with Leo, and he told us that we signed the paper and that there was nothing they could do to fix the situation. The store is now refusing to fix their employees error, and my mother is now stuck with a very pricey, nonfunctional lounge that was incorrectly ordered by a store employee. I would not recommend doing business with this store due to the poor customer service we have recieved.

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NI

Nidhi Shah

Extremely poor and frustrating service. Order was placed at price decided in july first week. The order was suppose to be delivered this week, all of sudden the sofa is now stuck in inspection, no answer about what has happened and where the sofa is. So not they are delivering a brand new sofa which is already damaged by LazyBoy and no clue and answer given after multiple phone calls as to what is happening. Issue 2- they forget to load a piece of furniture despite us reminding the transport company lady who loads the truck that there are 2 pieces of the furniture and now the second piece is missing, no one knows where it is and what happened. For full payment they call 4 times, after making payment, no further follow up. Most disappointing experience. Also what we were explained by treating fabric to make it like i clean is not what has been delivered. very poor service Never go to Lazyboy!!! Never to Hartsdale store!!!

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DI

Dianne Brennan

After sitting in many showroom sofas I picked one that suited me - I am fairly tall and I was happy to pick a nice sofa for comfort. I had to pay 50% up front and after they put it through on my credit card - I found out that deposits are non refundable - but I did want the sofa so that really did not matter. The sofa was delivered and I noticed something odd about it - the back cushions that are attached to the sofa were super large and puffy compared to the showroom sofa and the comfort of sitting on new sofa was not good for me. I complained and got some royal nonsense from service - I said I would accept the showroom sofa as an exchange. I have left messages and no one responds. I was at the store yesterday - no manager on site, sales person not in so I will call again - I am feeling that they hope that I will give up and go away. I am mad now and I want the sofa out of my home and my money refunded.

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GE

george ferreira

After 10 years of use, I chose to buy a new la-z-boy recliner. The old one was working great but wanted a leather power recliner. The Hartsdale store was great and the sales manager George was helpful. The selection blew me away and the price was worth what I purchased. After 3 months of use I still love my newer la-z-boy recliner. This is the only brand for me or the only kind I Will ever purchase. Thanks.

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JO

Joseph B

I ordered a pinnacle recliner and a parsons coffee table on the 3rd of February 2016. The sales associates were great. They were very polite and knowledgable. There were two sales associates that helped me in particular. Jaivanni Warden and another person whose name I dont recall. They were excellent. The furniture is high quality and worth the price. I would definitely shop here again. Great job.

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SI

Simon Rosenberg

Very attentive and supportive staff since they are not under individual commission. The experience was unhurried and without pressure. The chair took 4 weeks to be custom made and came in damaged. Now waiting for the replacement. Hope to update this review when it is delivered.

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BE

Behrad Nakhai

Excellent furniture

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JA

James Mifflin

Beautiful Furniture!

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