Orange County BMW

Reviews 3

BR

Brian Ecclefield

Hey all, thought I would take the time to put together a little blurb about just how happy I have been with my experience with Francine @ OC BMW in Monroe NY. Firstly, another local dealership which my previous two cars were from really jerked me around a bit when hunting for an f80 m3 allocation in June this year. . . To be fair, my original CA was on extended sick leave, so I was unfortunately "thrown to the wolves." There were quite a lot of non-callbacks and excuses and "you cant order them at this time, you have to take one of the ones we get on the floor" awful BS games which I as a well informed buyer know are utterly false. I called OC BMW on a whim, and asked for New Sales, which put me on with Francine. I greatly prefer making a "cold sales call" rather then turning up at the dealerships because I have a distinct sense that the sales reps can smell your anxiety and that you lose all bargaining power. We talked for a little while and I explained that I was interested in an M3 and I wanted to order it with *either individual interior or exterior to set it apart a little, and that I was 100% interested in doing the European Delivery Experience. Francine told me she would get to work and let me know how the process will go, and that was it for the initial discussion. The next day I had a call back and she told me that they had an open allocation and that basically we needed to put a basic standard order into the system and then go back and manually enter the individual details, and that it would add a few weeks to the total timeline due to need for BMW corporate approval. I approve, and we move on. Next step was heading up to meet Francine and sign the initial paperwork. I signed off on all my options and watched drooling as the ED discount was applied and a huge chunk fell off my overall price! As its now important to note, my car is a Sakhir Orange m3 with Amaro Brown Interior. Fast forward to 2 1/2 weeks before my ED. . . Francine calls. . . Good and Bad news. . . Bad news, your car isnt ready, good news is if you send me your crazy work schedule that you were talking about I think I can convince corporate to get a workaround in place. So I send her my schedule (it is absolutely nuts, Sept 14-18 Cardiff Wales, Sept 21-25 NYC, Sept 30-Oct 3 LA, Oct 6- Oct 9 Las Vegas, Oct 17-Oct 23 Tokyo Japan, Oct 31-Nov 7 Bangkok Thailand. . . and Im home in between those last 2!) she laughs and tells me that Im a complete maniac, which I know, and gets to work. At the end of the day they cave and actually allow me to make another car entirely for ED which I have the opportunity to drive while mine finishes up. The delays were due to some combination of the Amaro Brown + CFRP roof as best as we can tell. Anyways, I could not have been happier with that outcome. ED, plus my car comes home about 2 weeks later but brand spanking new. . . Best of all worlds! Then it only got better as well. I was able to apply the BMW Innovation Technology Credit I found online and then I also found the Ultimate Driving Event credit which she said was also applicable! After both other credits, and thanks to Francines great help, I now have $1500 in credits applied to the car and I couldnt be any happier! She has been attentive, funny, and most importantly kind and professional throughout the entire experience, and I really just wanted to take a second to give her some public feedback which she most definitely deserves. I cant believe I got this far without mentioning that shes also a beautiful young lady! You can genuinely hear her smiling through the other side of the phone when she calls in with updates which she is very good about. Anyways, thats just about all I have to say about that. If youre buying a car in the NYC greater area look no further then Francine @ OrangeCounty BMW. Long story short, this was the best dealership experience I have ever had, and Francine is kind caring and easy to work with. What more can you ask for?

DJ

DJ LOUMATIC

I just got my 2008 BMW M3 back from Orange County BMW and I feel completely robbed and Im left feeling full regret.... it started November 1, 2016 I dropped my car off for a small oil leak I got a phone call the next day informing me that they found out what was wrong and they were going to fix the problem that my warranty company covered it which was the oil filter housing gasket and I was left with a small balance of $279. Than I was told that the valve cover gaskets that where brand new with New valve covers which were purchased from authorized BMW Parts dealer that were recently replaced in June 2016 were no good..I really found that hard to believe but I figured they knew what they were doing so I said go ahead and do the work but send me pictures so I can send to company that I got the valve covers from and get refunded. They sent me the pictures and all it was old oil that was not cleaned off when the valve covers where done but it was to late the already started doing work the advisor said. Than I got a phone call from advisor informing me that my total would be $679 what a jump from $279 I couldnt believe my ears but what Im I to do. A week went by with out hearing a word from BMW. I finally got a phone call saying my car was ready to be picked up. Only to get there today 11/12/16 to find out my total is now $895.98 I felt so discussed and completely taken advantage of. To add insult to injury I was told that they threw in a free oil filter cover like they were doing me a favor than come to find out I was charged for it. It Doesnt end there I inspected my car closely only to find a gouge on my Passanger front tire. and hardly no oil in the car it was so low that it made oil light come on. I will never do business with orange county bmw or ever refer anybody to them. I wouldn’t want anybody to feel the way I feel. ps. I had no choice but to at lest put one star but i didnt even feel comfortable giving them that..

JA

Janet Russell

My 750 LI. ( original list was 108,000). A light come on and I call them, they have no loaner. The estimate is for 560 including a battery for my key.. They call me later that the car is under recall and I have to wait 2 more days to get the part for the recall. lalala... SIX DAYS later , no loaner, I get a ride there and its now 2600 , the engine light is still on and that light will now cost and additional 2200. Got in the car so disgusted , the light is still on that says I have an abs brake problem and oh, yes, no battery for my key. They want 5800 to fix my car with an original estimate of 560. NEVER GO BACK there!! I have been calling and asking for a manager or someone to call me back but no response after 4 phone calls today I decided to write a review. I see they only respond to nice reviews. Update: So Craig finally calls back and said that after a week of having this car they didnt get a the light off and I refused to pay the extra 2200 to get the light off.( I had paid the 2600 yesterday! ) He said there is nothing they can do. I can google and yelp social media with bad reviews and they will have to answer to the Attorney General with my complaint. Take your time. I have to trade in this car today for half its value because of this mess. I will keep a running tab of how much this mess has cost me dealing with this horrible company.