Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	2196 Middle Country Rd, Centereach, NY 11720, USA
Phone:	+1 631-588-3128
Site:	storelocator.pepboys.com
Rating:	2.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 43

Reviews 8

Michael Calvano

I have taken my vehicles to this Centereach Pep Boys in the past, each time it is taken to this location there is a problem other than what it was being serviced for. Each time one of my vehicles was sent in for an inspection, the infamous call, I would receive a call "it wont pass it needs wipers, a bulb is out and your brakes are an issue". Today was the last time this Pep boys will get my business along with my strong recommendation to friends and neighbors to steer clear. It went for an oil change and inspection, not only couldnt they do the oil change due to some equipment failure they explained to my daughter, I once again I received a call for the same reasons. Knowing my wipers were changed 1 month ago and brakes completed several months ago by myself, on a vehicle that goes a total of 12 miles each day. This really put the icing on the cake receiving this call and talking to a very arrogant worker who was asked if he looked at what he was telling me was wrong, stating NO, then back pedaling with yes. I demanded the car come off the lift and my daughter will pick it up in 5 minutes. When she arrived it was still on the lift, they insisted on showing her what was wrong with the car, when she had no idea what she was looking at. I had called back and demanded the car off the lift so she may leave. This location has the worst customer service I have experienced, newsflash pep boys, some of us know how to work on our vehicles, but do not have the time. So realize when your telling someone something is wrong with their vehicle with a very condescending tone, and that person knows the vehicle inside and out, its apparent your goal its to make a quota and screw the customer. This shop is not even worth rating one star, of course to post I was forced to. As I said I will never do business with this shop again and inform my family, friends and neighbors to be aware.

liz morgan

need a change in the brake pad it ended changing my front tire four brake pads it ended up cost me 900 dollars for the whole thing the labor itself costs me 500 dollars. They never told me about the finally price until they done work on the car Their manner was rude, not even willing to talk or negotiate. the bill came in like 900. I was like what is going on here? On the other side, after a week from this horrible experience I had, my cars brake continually to make even more noise. then in a morning I decided to pay a visit to another shop, it turned they installed my brake pad wrong. Also one of my brake was coming off because one of the screw was missing. I was impressed the 700-dollars repair service they did from Pepboys Therefore, I am here to report this business DO NOT RECOMMEND ANYONE TO GO THERE EVER A business like that should be closed immediately to protect the customers

MICHELLE JACKSON

I usually go to the pep boys in port jeff or the one in st james.they do a great job, never a long wait and never charge me for things I dont need. now the one in centereach ny, I cant say the same. I went there on a Saturday morning after calling there, they said they would take me as a walk in. I waited for 2 HOURS AND 15 MINUTES. I have a pick up, and there was something clicking under the truck. after they ran their scan thingy, they gave me a list of things "wrong" with my car. what I thought to be atleast a 200 dollar job turned into 1300 dollar job!!!!! so I gave him 20 dollars for the scan thing and walked out. want to my mechanic. with the piece I bought from advance auto, the mechanic fees, plus a 20 tip. it came to 200!!!! not 1300!! if u value your money and ur vehicle DO NOT GO THERE!!

Leeno George

It was a horrible experience. I took my car in for inspection and it failed due to some light bulb issues and wipers. I told them Ill fix it myself and bring it back. The following day I brought my wifes car and again the same story of it failing inspection for a light bulb, but this time it failed for the light bulb over the license plate. Since we didnt want to be without a car, I told them go ahead and fix it. So they fixed it, but when I looked at the receipt they charged me for 2 light bulbs instead of 1 and a grease pouch for the light bulbs. I checked the light bulb, there is no grease on it. They charge you for things they didnt do. I will never go there again. I wish I could install a sign at their front door that says that they are a bunch of crooks.

mike lorney

by far the worst shop i have ever been to i came in for an oil change and for them to check the brakes i needed brakes in the front they wound up breaking a line and breaking a bolt in my caliper and then that costed me 400 and change they scratched my door and dented it as well and on top of that rocky then proceeded to tell me it was there already in which it was not the car is a 2012 and WAS flawless and there mechanic got grease on my beige seat and tried to hide it and again when i confronted them they acted like it was there already a bunch of bs do not go here and easte your money the manager rocky gave me an attitude and was rude to me. THE WORST SHOP EVER!!!!!!! id rather go to a backyard mechanic....

JoLop

Really bad service!!! Pepboys in Centereach what is the purpose of making an appoitment for an oil change...if by the time I arrive there they told me to hold my keys and that I have to wait for 3 to 4 hours in addition to the 30minutes for the oil change (ridicuolus) .. About 7 months ago I took my car for oil change they told me the shocks of my car were bad that I need to replace them, my car was there almost the entire day ..for them to call me and say that the parts arrived however they order the wrong parts ..Never going there again

Shuaiqi Tang

went for oil change while they suggested me to replace brakes and air filters, I made air filters changed but kept brakes stay on. when I came to another pepboys store to check the brakes a couple weeks later, they said my brakes do not need to change at current moment. Also when this pepboys replaced air filters and did the oil change, they said they would give me some good discount for filter and oil change, but when I went back reading the receipt carefully, I found that they only gave me $10 off while the total expense is ~$180!

A Private User

I dont think this pep boys store doesnt deserve any ratings other than being the worst. Took my car there for a tune up. Although, it did not fix the original problem whomever did my tune up made matters worse. My car was constantly shaking after the tune up, me of knowing little about cars found the wires half way off 2 spark plugs. They denied any wrong doing.Dont go there!!!