Staples

Category:	Office Supply Store
Address:	1440 Central Ave, Albany, NY 12205, USA
Phone:	+1 518-435-9920
Site:	storelocator.staples.com
Rating:	2.8
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 68

Reviews 28

Robert Donaldson

Went to Staples today to have some office brochures bound. Customer service representative at the counter barely looked up from her desk 10 feet away to address me when I arrived. When she finally raised her eyes long enough to see what I needed bound, she quickly returned back to her original focus while I was still explaining what I needed done on a fairly important document. I then asked for the manager and she seemed even less interested or concerned that there was even an issue. I walked to the manager and asked "Beth" for help but she didnt know how to provide the necessary tabs I needed. I give her an A for honesty. I then informed her that the customer service rep on the printing counter was extremely unprofessional and given her role needed additional mentoring from management if the store expected to retain customers. I also informed Beth that the sales reps attitude reflected a leadership/management failure. Beth informed me she would speak with the sales rep. All in all a pretty disgraceful experience with this Staples store. Would not recommend them for any of your printing needs. If you want to be ignored and have your important printing requirements handled unprofessionally then by all means take a trip down to this garden spot. If I were you, however, Id avoid it like the Zika virus.

Jason Ford

For the third time in a row I have had a less then stellar experience. The customer service is horrible and they have no clue what they are doing. I come in every month with the same order to have a project printed and they seem to keep getting it wrong. Today was the icing on the cake when after pointing out to them they messed up again they tried to charge me to reprint the project correctly. Not only are they reprinting it for free, I demanded an apology and told them the correct way to provide good customer service. I have worked in customer service and while the customer isnt always right, you try to solve the problem the best you can. You dont tell them they are wrong and then try to charge them more. The management lacks knowledge of how to work in the print center and even less knowledge on how to handle customers. The low prices arent worth the headache I get dealing with the incompetence. Id rather pay more money and know my project will be printed right the first time and without an attitude.

Eso Ioianere Amon

Print center staff was less inviting than the DMV staff on a Friday. In between flailing their arms at a customers questions, what makes this experience worse is the manager stood idle and watched while this occur not only to my partner and I but to other customers. It was clear that both ladies were not having the best day however, I am fairly certain Staples doesnt pay you to blatantly show your frustration with trays of a printer or be so consumed holding up your customerless counter you cant even turn around to help anyone on the sales floor. Kudos to the manager for keeping her back turned to all of us the entire time this was all unfolding.

Ashok Gupta

Extremely hopeless customer service. The Assistant Manager Don is the lousiest, non professional and a rude guy I have ever seen. Wonder how he is holding this position. Management needs to counsel this guy about basics of customer service. Unimaginable how he is surviving in the competitive business environment.

Shuying Sha

went to pick up my online order of 2 items today. They spent 10 minutes looking for one of the item and another 20 to find the other. The guy who searched for my orders constantly stopped here and there to talk with other stuff or help out with other customers, ignoring my existence.

A Private User

Worst place you can ever imagine. I sent fax. For some reason, fax didnt go through. Mr. Manager Nick Baptie was ready to argue and defend for 10 mins in stead of giving me courtesy fax or scan. The worst of the worst service. Thanks for the pathetic hospitality!

Tony Foslien

My handheld fell in some water, so I brought it in for the Staples techs to hopefully repair with their weird ball bearing machine. The woman in charge was kind enough to give it a try, despite the fact we had to stay a few minutes after close. Thanks so much!

Lucky Nerd

Customer service is horrible. The sales manager was very rude to the customers. She does not have the experience to be a manager. All the customers were complaining about her. I do not recommend going here its a hassle to deal with them.

James Samsel

Not enough cashiers open when needed, also online pickup orders should be ready at the desk. If I have to wait 10 minutes while they find it in the back, whats the point?

Tony P

I buy stuff there. Thats easy. I used their print service once and had a positive experience. For fax service, Id get myself an online service or go to UPS

Pamela Gatto

Had virus on my laptop. The Rotterdam store closed and Cristina and Mike Cass have been extremely helpful in resolving the problem.

Joseph Vachaparambil

The store gives great service if you need something repaired or copied but otherwise they dont have that much going on

Kevin Facteau

Good service. I have placed print orders online numerous times and have not had an issue. Turn around is always fast.

mike Dozois

Had a slight issue printing but they fixed this right away. Highly recommended for your print and advertising jobs.

Doreen La Blanc

Dania was extremely knowledgeable and resolved all my issues. Staples is fortunate to have her on their staff.

Eric Lawrence

Everyone is super friendly and very helpful. Oh and they price matched an Amazon price... Amazing!