Genes Tire Service

Reviews 7

JO

Jordan Hodges

Just awful. Gene is rude, his staff is incompetent, and their level of customer service is atrocious. I would not recommend taking your car here. This guy is local and obviously thinks that means he doesnt have to supply quality in his work. I would instead recommend the Firestone down the road. Yes, its a chain, but at least you know they have a corporate structure and you can file complaints properly. I left my car with Gene on 7 May 2013 at about 5:45am to have an alignment done and had a friend drive me to work. When I came to get the car at about 4:30pm, Gene was there. I paid him and started to drive home. As I came to stops, my car would jerk around and I noticed my check engine light was on. Obviously, I went back to see if they could look at my car. I thought it was possible they may have knocked something loose or done something similar. The mechanic there offered no help other than wanting to show me how they align the tires. He insisted they didnt touch the engine or anything else. Any first-grade drop out can tell you that engine lights and severe performance issues dont just happen randomly when you leave your car with a mechanic. I called my attorney. While on the phone with my attorney, Gene showed up again and asked me what was the problem. As I explained it to him, he immediately dismissed it and became agitated. Because I was on the phone with a lawyer, I walked away. My friend, who followed me back in case I needed a ride home, had scheduled an appointment for the following Tuesday. Turning to him, Gene got in his face and said, "Im cancelling your f***ing appointment!" This just reflects the awful level of customer service Gene supplies to his paying customers. Because he was not even willing to look at the work he had done or even recommend a mechanic that could check my engine light, he has lost out on two customers. I am of course disputing the charges, as even now my car still veers off to the left when I drive. He was incredibly rude and too full of himself to even check. All he did was gather my tag number while I was on the phone, closed up the garage while I was still there, and drove off. No attempt was made in any way to offer any solution to the issue. Do NOT take your vehicles here, and make sure everyone in the Accord area knows that Genes service is terrible, his garage is sub-par, and his employees are very unhelpful.

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MA

Marissa Ender

I have been using Genes for tire since I got my license ten years ago and I have always received great service. They have always given me good and honest advice (for free.) I have bought used tires in great condition and at a very good price, had tires patched and been talked through all the options when I was considering new tires. They will fit people in last minute even if it means staying late and complete all work in a very timely manor. I was very surprised by some of the reviews because in the decade that I have been going to Genes I have never had or heard about a bad experience. I always recommend them and love being able to support a solid local business! They are very experienced and try to help everyone get the best option that is both safe and affordable.

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LO

Lorna Massie

Until my recent encounter with Genes Tires, I was very happy with them...local & nice. On Jan. 2 2014 they changed my wheels to wheels with snow tires already mounted. Today (less than 2 months later)I noticed a disturbing noise from the front left side. Because Gene couldnt take a look until later, I went to Bills Auto in Rosendale and they discovered that all 4 wheels were loose, the front left one being dangerously so ("lug nuts easily moved with fingers"). My husband called Gene thinking he would want to know. Whoever answered the phone was impatient, unwilling to take responsibility and hung up on my husband. This was a very dangerous procedural failure. I will not go back there.

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CA

Cat Bailey

I Love Genes, I can stop in with any worry and the guys are so helpful, I have a good time waiting with a 2 year old while work is done enough said. Prices are great and he truly stands by his work!

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Natural bb19

Great service and by far the most knowledgeable around the area. The prices are very competitive and will provide you with an honest opinion, not lie to your about what you need done to your vehicle.

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JE

jeff sliver

Had alignment done yesterday and I liked there service and hospitality. I highly recommend them and quick service!!

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TR

Trent S.

They are one friendly family. But its the honesty and quality that keep me coming back.

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