TCC- The Cellular Connection: Verizon Wireless Premium Retailer

Category:	Cell Phone Store
Address:	9 Mt Bethel Rd #5, Warren, NJ 07059, USA
Phone:	+1 908-757-7217
Site:	verizonwireless.com
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 1

Reviews 15

Erik T

Ever since they opened, theyve been my "go-to" for anything Verizon. Granted, I do live only 2 minutes away (seriously, its 2 minutes...roughly a Beach Boys song from door to door) anyway, but I wouldnt go there if it was at all a headache. Im quite happy with them. My only issue, and why its not a 5-star rating- is more so for TCC the company its self. To give a quick novella as to the problem I had, it was due to the whole NOTE 7 issue. Seemed neither stores (North Wildwood where I bought the phone and Warren where I returned it) were well versed in the issue with the Note7. Either way, I was able to return it without ANY problems, re-stocking fee was waved and the woman, who was new i believe, was awesome. They all are awesome, especially for being a younger sales force. After expressing my concerns to TCC about the seemingly lack of communication, they legitimately seemed interested in my concerns and helping to fix the issue (if there actually was an issue). Not gonna lie, when I first got the phone, the sales manager talked to me about TCC and their whole plan, I was alittle nervous that a middle-man was getting involved between Verizon & the public meaninglessly and that it would provide nothing but headaches. Thankfully I was wrong. They actually seem like a company who cares about the service theyre providing and the public. I had just called to see if they have the new Note7s yet but sadly they havent been given any restocking date but I dont blame that on TCC, from this whole exploding battery fiasco, Samsung has been good with taking responsibility but they havent been good with communicating to their suppliers about their plans. I could just as easily call around to other stores and most likely will find one, including Verizons online store, but I really like having a company like TCC available who is willing to actually listen if theres a problem and work on fixing it. I also have to give a shout-out to someone who works at one of these stores, who early early this year helped me out with buying his used cell phone since my upgrade wasnt due yet and my Galaxy S5 was a P.O.S that broke the weekend of the major snow storm. To make the long story short, I needed a phone BADLY and the guy was willing to sacrifice a sale to help me out. Hope this doesnt get him in trouble. But honestly, that was one of the First experiences I had with them and now they have a lifetime supporter. Whether its me, my wife or anyone else, Ill always recommend them. *Ahhh Screw it! I changed it to 5-stars anyway considering how good of a group they are. Of all the frustrations some corporations can be with the lack of customer service, I have to give this store and TCC a top rating.

Dave Siegal

DO NOT GO HERE EVER! This is an authorized dealer but not Verizon direct. It is not worth the headache. I took my parents here to upgrade their phones and to increase the amount of data on our family plan. It took hours to upgrade their phone and we had to go back twice until they were finished. They assured us we were going from 6 GB to 12GB of data per month at no additional cost and sold us a hot spot that was only supposed to be $10 per month. Our data was never increased, we are paying more money for our same plan, and the hot spot is costing us $27 per month and we can not cancel it without paying an outrageous termination fee that was never explained. The store agrees with everything I am saying but there is nothing they can do about it! They say their hands are tied and it is up to Verizon. Needless to say we are extremely dissatisfied having wasted our time and now being suck with a more expensive plan while accomplishing NONE of our goals. We are stuck. Dont make the same mistake. Go to a Verizon Store. Trust me.

Emily Erickson

This is the only Verizon store I go to. Im a Verizon customer for 8 years. It doesnt matter how busy they are, they always make time for ALL customers. They helped me get my own plan when I turned 18, and gave me the same attention they gave to a man in his mid-forties that came in to start a family plan. I have never seen a biase in treatment, and I recently brought my boyfriend to Verizon, but used a different store because this one was not open. They definitely tried to take advantage of him until they realized I had worked at a competitor mobile retailer, and new the tricks. We will both be returning to this store in the future.

Kari Forshner

The guys and gals here are always friendly and patient with explaining the complicated technology world. Verizon is a bit pricy but the service is phenomenal! People in this store do a good job of explaining your options with out over selling you. Today I got a new tablet which came with a case screen protector and they took the time to set it up for me even though the store was busy. Above average customer service!

Phyllis B

The worst. Do not go. They charged me twenty dollars to transfer the data from my iPhone 5 to my new iPhone 7. When I called their Corporate office to complain I was advised this wasnot their policy and to go back to the store do they could give me a refund.

Krupesh Patel

Been to this store time after time since the day they have opened! The staff is extremely helpful and knowledgeable across the board. Jesse and Ashay always take care of all my issues with no hassles nor rush. Absolutely phenomenal experience every time!

Joanne Noviello

very satisfied with service...jesse was very helpful and informative...set up my phone and email.. love my new samsung six s galaxy...employees are an asset to verizon,. would highly recommend this location to everyone

miemie chang

The best store I have ever been to. The manager Tushar is so knowledgeable and his team is spectacular. I am recommending all my friends and family here .

Calvin MacDougall

Useless! The staff or either useless or have their hands tied... Unless you have a simple phone problem go to a corporate Verizon!

Tj M

Had the best experience ever at a Verizon store. They were so helpful and curtious. Best Verizon TCC store in town.

Moose S.

One of the best sales experience ever! Ask for AMJAD! He knows his stuff & can help you with about anything!

Javier Meleiro

Seafood toser is amazing

Sherry Pines

I had wonderful experience with people here. They are great

Mark Peto

great service. felt very comfortable with no pressure!!!