Pets Plus

Category:	Pet Store
Address:	4450 E Black Horse Pike, Mays Landing, NJ 08330, USA
Phone:	+1 609-625-7639
Site:	mayslandingpetsplus.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 51

Reviews 4

Meghan Croll

Went in here over a month ago to look at the cats and fell in love with one. Was told he had mites and we had to wait for it to clear up and him to be fixed but we put in our application and were willing to wait for that as we were told it should be in less than 2 weeks. I came in the next week with proof of residency and asked if we had been aproved as i was told they would call to let us know and the proof of residency could be brought in the day we take him home. They said "oh we wont call until you bring in that proof" so if i hadnt decided to bring it in they never would have called. Next time i came in i was told it wasnt mites it was an upper respiratory infection from getting fixed and we would be contacted at the latest on the 12th of july (we put the application in late june around the 27th i believe) i even wrote the date on the calender bc my kids were so excited about it. After work on the 13th i called to see what was going on and an employee who seemed to have an attitude about my calling told me they would call if/when they were ready and then hung up on me. 30 minutes later i get a call back saying the feline aids/leukemia test came back inconclusive and they had no more tests so he would have to wait til that weekend to be tested and we would know at the latest on monday. At this point my husband and i decided to focus our efforts elsewhere because we felt as if we were being strung along and given different answers every time we called or went in and the situation was being horribly mismanaged. Today (july 27) we recieved a call saying the cat was available to go home now a month later... The woman i spoke to told me he couldnt have the test on the 13th bc of the infection. When i asked why it took 2 weeks her response was well i was on vacation. Im not one to fault anyone their time off but dont you think we deserved a phone call letting us know that we wouldnt find out the results that weekend as we had been previously told of why we were told that the test was inconclusive? We adopted from this location 10 years ago and loved the service we recieved 10 years ago and loved the cat we got there until she passed away. The management of the adoptions are a far cry from what it was and is a huge disappointment. I dont trust that anyone has a clear picture as to the health of the animals there because of the communication or lack thereof or maybe i should say miscommunication seeing as every time i spoke to them it was a new problem. I really hope that cat finds a good home but i will not be spending money on a pet there as the staff seem ignorant as to what is going on.

Sabrina Brill

this place is absolutely horrible. i bought a cat from them, and after a few months the kitten started showing some signs of leg paralysis. i took him to the vet every week trying to figure out what was worng with him, so i contacted pets plus to try to get a soluteion, they told me "were only gonna put him down anyways" said with NO EMOTION WHAT SO EVER. As if they didnt even care about the cat. i tried to find mre solutions, as his paralysis got worst and got worst over time (a month) it moved up his body slowly, i went there with anticipation of them taking the cat on christmas eve, because i was told so by one fo the kennel people there. i got there and waited a half an hour to tell me that this kitten who was suffering could not be taken because thei warranty company was on holiday. after my rants and raves about this kitten and his suffering and if he dies in my care, i took him back home the week of christmas and new years, now to have to hold his head up to eat, syringe feeding him, waiting for the holiday to be over to call pets plus to tell me they can take him now. i called on january 2nd, only to be told that they canm only refund me the money of the kitten adn only up to 250$ out of the 900$ of medical expenses i put out. besides the prinicipal of the money, this little kitten has been suffering this whole extra week now with paralysis oving slowly up his entire body and they could DO NOTHING BECAUSE IT WAS NO LONGER THEIR CAT. the manager was cold, she spoke with no emotion, told me there was nothing she could do adn in her monotone voice said she was sorry. it was the worst christmas gift ever to have to deal with this sadness.i do not recommend this place to anyone.

Dom M

@ Sam Our rabbits come in mixed because we order them that way. It is done purposely because mixed breeds of animals tend to live longer. Also, I apologize for the conditions you saw our animals in, but I must say most customers compliment us often on how well we take care of our animals. @ Chris you should have never been told which aisle the food was in, you should have been shown where the product was by an associate whoever that may be. For that, I apologize to you. The return policy is a policy passed down from the owners. As a manager here, not the one working that day, but we have to follow the policy we are told. If you happen to see this, stop in and I will give you a free bag of your choice of dog food for the bad experience you had while you were here. @ Sabrina, I wasnt the manager you dealt with during this incident. However, I spoke to the manager and she claimed that you had asked her what we could do for you if your animal was hit by a car. A week later you called again and claimed the animal had a problem with a paralysis. I cannot speak on either because I wasnt here, but our warranty contract stated anything congenital or hereditary would be covered up to twice the price of the animal. I am very sorry for the way this situation unfolded, whether it was a congenital disease or an accident, its very sad either way. If there is anything we can do for you, moving forward, please let me know and I will accommodate you as best as I can

Chris C

Do not buy anything at this pet store. I bought on 5/18/13 and returned unopened with a receipt on 6/3/13 a pack of dry dog food. The store manager refused to refund the money. I retuned the item 2 days over their 14 days refund policy and only issue credits. Then I asked to guide me to their Arcana dog food. Their response was it was down the dog food isle and pointed to the isle. I then asked a second time for help and finally after begging for assistance a sales clerk guided me to the food. I purchased the food to use my credit and told the manager how rude he and his staff are. Keep in mind the manager is a pony tailed young kid who has zero management experience and is extremely rude. I told him I would never ever go back to this store and will note my experience to the owner and the internet. With all the store choices these days, customers do not need to take abuse from horrible businesses like these. I highly recommend customers to not buy anything from this store. I have worked 14 years as a Manager in customer and would never treat a customer like they do. If I did, I would not have any customers in the future. I see other customers have had problems with this pet store, such as bait and switch advertising and pets that die a short term after they are purchased. The store manager’s name is Dave James. If I could I would rate then less than poor-fair. They should be rated as horrible.