Apple Sagemore

Category:	Computer Store
Address:	500 NJ-73, Marlton, NJ 08053, USA
Phone:	+1 856-355-4940
Site:	apple.com
Rating:	3.2
Working:	10AM–5PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 45

Reviews 5

Dee W

Wow! I have never seen a retail store use such a poor model. You CANNOT just enter the store and buy an item. You have to wait in this "queue" for other people who dont know what they want to ask tons of questions before you can actually buy something. This has to be the most in efficient retail concept and frustrating one also, I have ever experienced. If you know what you want, and want to walk in a buy something quickly and leave DONT GO TO THIS STORE. You should go to best buy, or better yet, buy a used version of the ipod (or similar) on ebay and save yourself some money and agrivation. I waiting in the queue for 30 minutes after telling the manager I simply was waiting to buy the ipod touch. He said "Sir, you have 4 people ahead of you and we will be with you shortly". Another 15 minutes passed and I asked again, he said "you still have 2 people ahead of you". I asked him if these people were simply looking to make a purchase as I was, did the other customer know what they wanted? He said he has no way to track that, each customer is treated as if they do not know what they want. I was shocked!!! I left and bought a used one on ebay. Told my sister, she went to best buy to buy hers. I will never ever visit this unorganized mess of a store again. Apple stores are the worst if you simply want to buy an item and leave. I suppose if you are just browsing they are ok but what ever happened to the good old retail model? Its been proven over hundreds of years. Hey apple! Your new improvement to the old retail model is terrible. Get some registers, and let people simply buy stuff! I cant see how this store can stay in business.

Sam Oxx

Ive been told time and time again to always make an appointment with apple ahead of time due to the long waits. I made mine at 1:45. I showed up on time, checked in and was told someone would be with me shortly. An HOUR later no one had even acknowledged my presence. I reached out to one of the workers who then passed me onto another worker. I was then told that since no one approached me during the entire hour I was there my appointment was cancelled. I was told I would be next when I should have been first an HOUR AGO!! The first man that helped me ran the diagnostics on my phone then left and another man came to help and did the exact same thing which shows theres absolutely no communication between coworkers. But wait it gets better. They took my phone and told me to come back in an hour. When I returned my phone wasnt ready so I waited a few minutes before checking in again. It showed that my phone was now ready for pick up and I was told someone would be with me shortly. HALF AN HOUR LATER I had to find a worker and tell them that once again Ive been waiting for help and no one even paid me any mind. Not once did anyone apologize for the inconvenience. I then witnessed the worker that originally helped me watch me walk in for help, he went into the back changed his clothes then LEFT THE STORE COMPLETELY IGNORING ME. This had to have been to worst service Ive ever received in my entire 20 years of life. I wouldnt even give this place one star.

Kwezzy

Dont go to this store for repairs for iPhones. I drove to this store three times an hour each way for the store to tell me the first time that my phone wasnt showing the symptoms that I said. They behaved as if they truly didnt believe me. The second time they replaced the phone with a "brand new one" to find out that the "brand new one" had a straight line of dead pixels. Also the phone got extremely hot to the point I couldnt hold it while watching movies and had bluetooth connected. I called the store and they wouldnt even listen to my problem and sent my call to technical support. Technical support said she told the store to go ahead and replace phone. When I arrived at the store they told me they will not replace phone and that only the screen they would replace. Also that screen replacement would take an hour to an hour and a half! I had to wait an hour and 15 minutes for the simple fact they wouldnt replace my obviously bad batch iPhone. The manager of the store recommended that I go get "a few drinks." I highly recommend going to cherry hill. Ive had an iPhone since the first one came out and have never experienced such bad service from an apple store. Not sure it was my race or the way I dressed but they basically made it seem like I was given a favor on a 3 day old "brand new phone" that they refused to replace or listen to the other issue that I was having with the phone.

Joe Amoriello

Its not like anyone from Apple will ever read this or care.. but heres my experience with this store, and Apple.. I called about my iphone to the support call center and explained the issue of my phone screen lcd being cracked (after being in a case and falling less than a foot onto carpet). I explained that my phone was opened previously to my knowledge to do repairs, but was in working condition. The phone was simply dropped from less than a foot and the inner lcd was cracked (phones condition was perfect). The Apple support specialist stated that this shouldnt be a problem and made an appointment to visit the store. I brought my phone to the store and explained the same situation to the representative and he agreed that this shouldnt be a problem either. I waited over 2 long hours for my phone to be "repaired" to be told in a nasty attitude that they cant do anything with my phone since it was "modified" because the phone was opened. I told this individual that 2 other reps told me otherwise and she simply said "well they were wrong, I dont know why they said that." Not only did Apple waste most of my Saturday, but the phones lcd screen was in even worse condition when it was returned to me then it was when I originally dropped it off. What a great way to show customer service when theres many more competitors in the market today.

Christine Reilly

nice enough people... but in todays world of technology unfortunately some semblance of knowing how to do your job correctly needs to be present as well. My IT guy convinced me to switch my business over from Windows based PCs to Apple MacBook Pros after my not very old PC crashed. Long story short, no one at the Apple store knew how to properly submit my business order. I was told it would take an hour at the longest. After 3 hours I gave up and went back to my own office. At 4:30 I finally called Apple Business directly and found out that the Sagemore store had put through my order as online and not pick up in store. Apparently no one knows or cares how to fix this. If you own a business or have a job you probably know how crucial a functioning computer is to have EVERY DAY. I specifically chose a computer they had IN STOCK so that this would NOT happen. **as a follow-up I was able to get my computer the next day, and the employees are super nice, but I feel like there should be a better system in place to have transactions run more smoothly, especially on the business end.