Lucas Chrysler Jeep Dodge RAM

Reviews 3

SC

Scot Wallace

2004 Dodge Durango Limited, 5.7L Hemi, purchased on 5/15/13. Extended warranty purchased with vehicle at time of sale. Vehicle has been returned for service five times to date for same root issue. In under one year, only approximately 2600 miles have been driven due to lack of reliability and service related problems. In this case, the root problem is known to the service department and is not unique to this specific vehicle, but rather a known issue with this year, make and model. Chrysler is unable to provide direction or any technical support to assist the service department with solving the issue. It has been clearly acknowledged by the Lucas Dodge service department, as well as Chrysler directly, that this matter involves a manufacturing defect that has not been corrected and was never issued as a recall. Lucas Dodge initially offered to assist, even if Chrysler would not, and have now abruptly changed their position. I was provided with a loaner vehicle, I did have a tow fee and warranty deductible fee waived, and I did feel that the service manager was providing as much assistance as he could at the time. Upon professionally relaying my continued frustrations to the General Manager, Dan Obiedzinski, he apparently became angered and articulated that he and the dealership had gone above and beyond what they had to do. As this issue is clearly not a result of any actions on my part and rather is an undisputed manufacturing defect, though I am thankful for what Lucas did, I do not feel that it was anything more than what should be expected of them. Lucas Dodge should be making the complaints and dealing with their parent company Chrysler, not me as the victimized consumer. Most recently, I was notified that engine damage had been repaired and the vehicle was ready to be picked up. In the same conversation, however, I was advised that the cause of the damage, being the defect that allows water to enter the engine compartment during heavy rain or car washes, was not rectified. I would expect Lucas Dodge to stand by any vehicle purchased from their dealership, new or used. Understanding that this specific incident responsibility should fall on Chrysler directly, individual dealerships should not force the consumer to contact the higher authority. Lucas Dodge sold the vehicle and should take responsibility for same. I am asking for Lucas to accept this responsibility and instead of pushing me out of the door and saying, "Im done...Lucas is done assisting you in this matter" (Dan Obiedzinski, GM), they should continue to try to work towards satisfying the customer. This issue is clearly unresolved and the safety of my family and other motorists could be in jeopardy if catastrophic engine failure were to occur. As left with the General Manager, I now question whether I would even receive appropriate service and support from Lucas moving forward.

A

A Private User

Stereo-typical car dealer. My wife and I went to Lucas Dodge in June 2009 to buy a pre-owned Caliber. We dealt with Mike G. Nothing real noteworthy from that trip, we ended up leasing a new car elsewhere instead. Then, on June 30, 2011, we went back. This time to purchase a pre-owned Durango. As soon as we arrived, we were approached by Mike G again (go figure). This time, we were trading in my vehicle as well. This is where the "car dealer" experience began. Mike wrote up some paperwork, came back with a monthly payment that was much higher than it should have been. I did my homework before we went so I know what they SHOULD be telling me. Mike took my keys so they could check out my trade. When he came back, he gave me a figure that was much lower than it should have been and of course, he kept my keys. After Mike making several LONG trips into the secret back room to come back with half an answer, we finally settled on a payment that was a little higher than I wanted. Oh, and somehow, in the secret back room, the value of my trade-in increased. In the process of haggling about the price, Mike switched gears and started pushing us to lease a new Dodge Journey instead. His logic was that we could get a better deal. Really, what he meant was that the dealer would get incentives from Dodge for a new lease, but not for a certified pre-owned. We didnt fall for that, we wanted the Durango, not the Journey "mini-durango". After much more waiting, we finally met with the finance guy to do all the paperwork and then had to wait while they "cleaned it". All in all, the whole process took about 3-4 hours. Now, time to wait for my plates. Bought the truck on the 30th so the temp plate expired on the 29th of July. July 25th, I decided I better call to find out where my plates were. She tells me they are there and I can pick them up. When I got there, after being ignored for about 10 minutes, someone finally pointed me to the window for my plates. Written on the paper with my plates, it said Mikes name and 7-13-11 so I asked her why no one called me. She said its the salespersons job to call the customer. Guess Mike was to busy... for 12 days? Then I asked if anyone was going to put the plates on for me (all dealers do that, right?). Not this one! She said "oh no, we dont do that". Whatever. I took my plates and left. And thats the last time they will see me or my truck.

JA

Jarrod Rottau

I took my 2012 Dodge Charger into Lucas Dodge while I was home in South Jersey to get a few simple things done - one recall and a repair of the external button my trunk which had been sticking for quite some time. This issue had caused me a good deal of annoyance, since it resulted in my trunk opening randomly at the worst times, such as when I was driving or during a rainstorm (resulting in mold growing in my trunk). The recall was a simple thing because I had already gotten the issue fixed, so this was more of a "checking it off" type measure. While that was done successfully (I presume), the repair of my trunks button was disastrous. First I received a call from the service department that my car was done. I inqured about the status of my trunk and the man said that the part had been ordered, since they didnt have it in stock. When I asked how long it would take to arrive, he said that it should be in on Monday (I dropped it off Thursday morning). Unfortunately I was unable to wait that long, since I had work on Monday back home in North Jersey, so I called them back to get the parts number for the button to give to my regular dealership. After being bounced annoyingly to different parts of the service department, I was finally connected with someone in the Parts department who informed me that the part would be there the next morning. Despite this good news, this story doesnt have a happy ending. The next day around noon I received a call that my car was done. I returned to the dealership to pick it up that afternoon, but when I got the car home I realized that the trunk button was STILL stuck and my back up camera was actually crooked. The next morning I called them, furious at this point, but was told that I could bring the car in on Monday. Again, not possible for me, and unacceptable in my opinion considering that it was THEIR mistake. Once again Im inconvenienced because the employees at a car dealership cant even manage the most minimal level of competence... thanks for nothing, Lucas Dodge, you can be sure you wont get my business again.